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  1. #51  

    Default Re: Nexus 4 Petitions Circulating in the Android World

    I do think the petition idea is ridiculous at best. It isn't going to solve a single problem, and will only waste the time of the poor employee who has to delete it from their email.

    However, as I read the comments on this thread I see a common theme. A) Corporations do not care about Customer Service in the least. and B) We are slowly becoming okay with that.

    It's sad to see. You can go into town today, and be completely polite and kind and still see retail stores who treat you like garbage. No one cares if you are happy or getting what you paid for, as long as they get theirs. I also have to kind of laugh at how Google is one of the largest companies in the world, and they are not unfamiliar with having a global presense, but now we act like they simply can't handle the ordering of a new device. If Google Play is going to be taken seriously, they need to take a serious look at how they fill orders and treat people. I don't care if a device gets backordered, but Google should. That doesn't mean they can control it, but they need to plan a little better with their inventory and communication to the customers who get a little bit of the stiff in these situations.

    I'm not a CEO as you can tell, and you can comment on my lack of business savvy. I don't profess to be Warren Buffet. However I do lament the way that we no longer expect or anticipate good service and you get mocked if you do. Again, I know there are issues that Google faced in this launch of the Nexus 4. I understand the problems that can arise. But I also think that if anyone SHOULD be able to enjoy a successful device launch, it's Apple and Google.
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  2. #52  

    Default Re: Nexus 4 Petitions Circulating in the Android World

    In all honesty people.....especially those that have phones.......whether you like petitions or not whether you think they work or not. Whether you think everyone here is childish and wants stuff right now or not. There is a certain reality.....this reality contains a mixture of issues, Some people weren't able to order a phone, I could call them suckers, sure I could do that since I was able to order. Some people were able to order but their order is in limbo, I could also call them suckers and whinney babies, mine is in limbo so sure I could do that. Some people were angry at not even getting notified about the phone going on sale....again suckers right they should have gotten some other phone right?

    My point is THIS............google asks for feedback on my purchase experience because they need to know how they are doing.....this petition...though not signed by me or started by me is simply that, FEEDBACK.... this is not apple, who has a specific policy that says you can complain about it all day and its up to us to choose to ignore you or listen to your suggestion, not credit you, and then implement your suggestion anyway. I have an ASUS tablet and have been through 1 or 2 more devices for which petitions were signed for.....sure its not legal action....BUT it is feedback which in some cases led to a GPS dongle or other remedies because companies receive feedback. Maybe Google may choose to do pre-orders to gauge the amount of demand out there, maybe they'll put some of that programming power/knowledge to work to ensure no over purchasing happens, whatever the case. The consumer has a right to provide FEEDBACK, sure they can choose to buy else where like I did when I left iPhone because Steve wasn't going to listen to me or any other customer that wanted something different in their phone, that's one of the reason many choose android over iOS because of options....Google listened to the apple consumer FEEDBACK and provided options!

    NOW, everyone could be submissive, don't rock the boat, don't ask for change cause nothings gonna happen kind of people, but really, that's not the nature of the android community, respect it for what it is, they are trying to change Google and you are trying to change them.....its life, but I accept them all because they make up a part of this community and sometimes they actually change things for the good. I could say stop berating the people that sometimes cause positive change for Android but then I'd be berating you guys....vicious circle this thing HUH?......

    Long live the Nexus!!!
    May the little green robot be with you!
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  3. #53  

    Default Re: Nexus 4 Petitions Circulating in the Android World

    They been getting feedback already. Guess their customer service has always been bad -
  4. #54  

    Default Re: Nexus 4 Petitions Circulating in the Android World

    Quote Originally Posted by LegalAmerican View Post
    ... However, as I read the comments on this thread I see a common theme. A) Corporations do not care about Customer Service in the least. and B) We are slowly becoming okay with that.

    It's sad to see. You can go into town today, and be completely polite and kind and still see retail stores who treat you like garbage. No one cares if you are happy or getting what you paid for, as long as they get theirs....
    It varies by company. There are some retail chains that take great effort (and pride) in treating the customer really well. I've been a Costco customer for nearly 20 years, and have some astonishing tales of bend-over-backward return and support responses. They don't care if I bring back a BD player 19 months later, it was bricked by Samsung's firmware update, they still carry an equivalent model, bam -- returned and replaced, no question. (Consumer Reports reviews big box stores from time to time, and some of their findings were surprising, some not, between Wal*Mart, Sears, Target, K*mart, et al.)

    Since Google is essentially the sole retailer of their Nexus phone (for now, ignoring T-Mobile's grossly marked up offering), then they can be as gracious and efficacious, or mute and incompetent, as they want to. It comes down to credibility. I was hoping they'd delivery this year's unveiling with the usual(?) Google panache, but ... it wasn't meant to be.
  5. #55  

    Default Re: Nexus 4 Petitions Circulating in the Android World

    Quote Originally Posted by ChromeJob View Post
    It varies by company. There are some retail chains that take great effort (and pride) in treating the customer really well. I've been a Costco customer for nearly 20 years, and have some astonishing tales of bend-over-backward return and support responses. They don't care if I bring back a BD player 19 months later, it was bricked by Samsung's firmware update, they still carry an equivalent model, bam -- returned and replaced, no question. (Consumer Reports reviews big box stores from time to time, and some of their findings were surprising, some not, between Wal*Mart, Sears, Target, K*mart, et al.)

    Since Google is essentially the sole retailer of their Nexus phone (for now, ignoring T-Mobile's grossly marked up offering), then they can be as gracious and efficacious, or mute and incompetent, as they want to. It comes down to credibility. I was hoping they'd delivery this year's unveiling with the usual(?) Google panache, but ... it wasn't meant to be.
    I've actually had horrid service from Costco. Especially in regards to their little food area near the checkout stands. They act like you're putting them out and i've experienced this at 3 different locations. But I do see your point that there are a few businesses who pride themselves in their service. But the trend is certainly going the other direction where the increasing majority couldn't care less. Just a few off the top of my head that I can think of: Best Buy (worst return policy of all time), Impact Guns near my home in Utah (I waited 40 minutes at a register to buy a handgun that only they had in stock), Costco has been horrible for me.

    Google has been good for me so far, but I can appreciate the frustration that people have had recently with the play store.
  6. #56  
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    Default Re: Nexus 4 Petitions Circulating in the Android World

    Quote Originally Posted by LegalAmerican View Post
    I do think the petition idea is ridiculous at best. It isn't going to solve a single problem, and will only waste the time of the poor employee who has to delete it from their email.

    However, as I read the comments on this thread I see a common theme. A) Corporations do not care about Customer Service in the least. and B) We are slowly becoming okay with that.

    It's sad to see. You can go into town today, and be completely polite and kind and still see retail stores who treat you like garbage. No one cares if you are happy or getting what you paid for, as long as they get theirs. I also have to kind of laugh at how Google is one of the largest companies in the world, and they are not unfamiliar with having a global presense, but now we act like they simply can't handle the ordering of a new device. If Google Play is going to be taken seriously, they need to take a serious look at how they fill orders and treat people. I don't care if a device gets backordered, but Google should. That doesn't mean they can control it, but they need to plan a little better with their inventory and communication to the customers who get a little bit of the stiff in these situations.

    I'm not a CEO as you can tell, and you can comment on my lack of business savvy. I don't profess to be Warren Buffet. However I do lament the way that we no longer expect or anticipate good service and you get mocked if you do. Again, I know there are issues that Google faced in this launch of the Nexus 4. I understand the problems that can arise. But I also think that if anyone SHOULD be able to enjoy a successful device launch, it's Apple and Google.
    Google needs to put in a better effort. But if they're not as serious about the Nexus line, we'll continue to see threads like this one.

    As long as the Nexus gets into consumers' hands, I think Google is fine with that - however that happens.

    Now here's the question (to everyone) - does Google's handling of the Nexus 7 launch and now the "botched" Nexus 4 launch dissuade you from buying Google's Nexus products? I mean - if you're really that upset about it, you wouldn't be supporting that company by buying or using their products. Or at $299 for an unlocked HSPA+ compatible phone, are you willing to dismiss the initial ordering issues?
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  7. #57  
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    Default Re: Nexus 4 Petitions Circulating in the Android World

    No, the thing that keeps me from their devices is their foolish insistence on crippling their devices with too little battery, non removable batteries, laughable built in storage, and GSM only. If I hadn't got my GNex at Verizon, I'd have a measly 16 gigabite, puttering ATT or T-Mobile toy phone.

    Sent from the red headed stepchild of the Nexii.
  8. #58  

    Default Re: Nexus 4 Petitions Circulating in the Android World

    Quote Originally Posted by Ry View Post
    ... Now here's the question (to everyone) - does Google's handling of the Nexus 7 launch and now the "botched" Nexus 4 launch dissuade you from buying Google's Nexus products? I mean - if you're really that upset about it, you wouldn't be supporting that company by buying or using their products. Or at $299 for an unlocked HSPA+ compatible phone, are you willing to dismiss the initial ordering issues?
    I'm going to be more cautious. I read a post here from a fellow in the UK several weeks back, who was seething that he'd ordered a tablet for his daughter's birthday, shipping was delayed, he called to cancel, thought they'd cancelled his order, but then they shipped and charged him after he'd bought locally IIRC. He was fuming, and though I kinda made fun of him, I can appreciate what he went through.

    After this, I will definitely not be ordering during peak load times or right after changes. I might order mine after 1/1/13, or wait until 2/28/13 or so. Sorry Google, you've made this consumer wary of your online "store."
  9. #59  
    Ry
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    Default Re: Nexus 4 Petitions Circulating in the Android World

    Quote Originally Posted by bigdaddytee View Post
    No, the thing that keeps me from their devices is their foolish insistence on crippling their devices with too little battery, non removable batteries, laughable built in storage, and GSM only. If I hadn't got my GNex at Verizon, I'd have a measly 16 gigabite, puttering ATT or T-Mobile toy phone.

    Sent from the red headed stepchild of the Nexii.
    So are you moving away from Android? If you stick with Android, you're supporting Google, regardless if you get a Nexus or not.
    a.k.a. RyZR from HoFo
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  10. #60  

    Default Re: Nexus 4 Petitions Circulating in the Android World

    Quote Originally Posted by Ry View Post
    So are you moving away from Android? If you stick with Android, you're supporting Google, regardless if you get a Nexus or not.
    You're only supporting their software if you buy an Android device. You're supporting their poor hardware and features decisions if you but a Nexus.

    Sent from my Galaxy Nexus using Android Central Forums
  11. #61  
    Ry
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    Default Re: Nexus 4 Petitions Circulating in the Android World

    Quote Originally Posted by FreakyLocz14 View Post
    You're only supporting their software if you buy an Android device. You're supporting their poor hardware and features decisions if you but a Nexus.

    Sent from my Galaxy Nexus using Android Central Forums
    Google will still make money off of either choice.

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    a.k.a. RyZR from HoFo
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  12. #62  

    Default Re: Nexus 4 Petitions Circulating in the Android World

    Blah blah, blah blah blah blah, blah blah, blah blah.

    Get over it people, it's their company they can do as they please. They know as well as you do that the same people making and signing this stupid petition will still be in line for the next one.
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