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  1. #51  

    Default Re: UK Backordered Thread

    Quote Originally Posted by Murkle View Post
    It arrived, I wasn't in. It's at the depot, which is an hour away.
    It'll be redelivered tomorrow, between 8 & 5. I won't be in.
    This is because I work. They won't leave it without a signature. What can I do?
    Will they re-direct to your work place? Sometimes such logistics companies will.

    Alternatively you'd need to request a neighbour to take it in maybe? If possible...
  2. #52  

    Default

    Quote Originally Posted by c_hri_s View Post
    And still nothing for me.

    Wonder if this bumper I also ordered is what's perhaps holding it up ...
    Hi neighbour just called and handed me my 8gb nexus 4. No shipping email,order says processing and no bumper. Driver never left a card to say delivered today.looks like bumper out of stock and will follow later. Worth the wait very impressed with phone.
  3. #53  

    Default Re: UK Backordered Thread

    Called and spoke to TNT, the guy gave me two options, pick it up or re deliver to the same address. Under Google's orders. I tried to rearrange on the internet, with 'please leave in shed' as my special instructions. Got a very quick email saying that Google's instructions with this delivery means my special instructions cannot be done. Delivery window is 8am - 6pm. If I call after 7 they may be able to give me a two hour delivery window.
    The nearest depot is 80mins drive away, if I go pick it up, is that even really classed as a 'delivery'? I call that shopping!
  4. #54  

    Default Re: UK Backordered Thread

    Follow up to this is the brand new mail which mentions:
    Hello Georgios,

    Thank you for contacting Google Support, I apologize about the delay. I can understand how this issue could be frustrating, but I hope I am able to answer all of your questions!

    I do apologize they are not sold out in the UK. So I have sent this to the shipping team to find out why it hasn't been shipped.
    If you have any other questions/concerns, feel free to reply to this email or call into 855-836-3987.

    Thank you for being a Valued Google Play Customer.

    Regards,

    Monika
    The Google Play Support Team


    WTF?
    So they are not sold out but everyone is waiting for a bumper or they are but the google employee does not know???
    Any answer being true is...lame.

    Quote Originally Posted by Georgios Alevizos View Post
    Let me give some ''info''.
    Ordered a bumper on the 15th, the site was showing on stock (obviously).
    My google wallet showed the order as ''pending''.
    Emailed google on the 21st.
    On the 22nd i get this reply:
    Hi .....,

    Thank you for contacting Google Play support.
    "Within 3 weeks" is the only guidance I can provide at this time. Ill only know the scheduled delivery date when you receive an email notification that your order has shipped.

    If you have any questions, please feel free to contact me.

    Regards,

    Bufkin

    The Google Play Support Team


    I email google again on the 26th.
    I get this answer:
    Hi *they spelled my name WRONG here!),

    Thank you for contacting Google Play support.
    Your order will be shipping shortly. Thank you for your patience and we appreciate your order.

    Thanks,

    Mabel

    The Google Play Support Team

    So I email once more this reply:
    Thank you for your answer but this is not an answer really.
    What does shortly mean?
    This day, this week?
    Thanks.

    And I get this answer:
    Hello......,

    Thank you for contacting Google Support, I apologize about the delay. I can understand how this issue could be frustrating, but I hope I am able to answer all of your questions!

    Rest assured that Nexus 4 Bumpers orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 Bumpers extremely quickly.

    If you have any other questions/concerns, feel free to reply to this email or call into 855-836-3987.

    Thank you for being a Valued Google Play Customer.

    Regards,

    Monika
    The Google Play Support Team

    This is just a joke.
    I ask WHEN is ''shortly'' and they answer to me something completely different which is that orders are delivered based on the order in which they were received (which is NOT the case but I can not explain that, considering that they are not even able to answer a simple question).

    And yes...still waiting for that ''shortly'' to end.
  5. Thread Author  Thread Author    #55  

    Default Re: UK Backordered Thread

    My bumper turned up today unannounced

    Still no shipping notification for either the phone or bumper, both of which I now have. Google.com/play still says 'Pending'. Lucky I work form home, really ...
  6. #56  

    Default Re: UK Backordered Thread

    When have you placed the order?
  7. Thread Author  Thread Author    #57  

    Default Re: UK Backordered Thread

    See first post.
  8. #58  

    Default Re: UK Backordered Thread

    Are still people waiting in the UK for their phone since the initial sale?

    Sent from my Nexus 7 using Android Central Forums
  9. Thread Author  Thread Author    #59  

    Default Re: UK Backordered Thread

    Has anyone in the UK got their shipping refund yet?

    Seems that I've not even been charged for the phone yet and I've had it a week ... /status still says "pending".
  10. #60  

    Default Re: UK Backordered Thread

    Chris ring up and say you aint recieved it yet and cancel the order haha
    DogPsyche likes this.
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