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  1. #26  

    Default Re: Backorder Thread (Nov 20th and onwards)

    The email is poorly written. "I was experiencing a little difficulty on today." What does that even mean? My guess is that the following line refers to people that had pending orders, but did not receive a backorder email:

    "If you ordered on 11/13, your order is scheduled to arrive tomorrow."

    Has anyone that received the backorder email gotten shipping information?
  2. #27  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Quote Originally Posted by map1978 View Post
    I'd rather get a canned email than being ignored all week

    What you think there not gonna come today or tomorrow? I highly doubt they would send this email and not be true.
    Not sure.. we'll find out in the next 5 or 6 hours if another wave of shipments are on the way
  3. #28  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Date/Time : 11/13/2012 - 1:32 pm PST.
    Confirmation : 11/13/2012 - 1:33 pm PST.
    Bank charges : Pending till 11/15/2012. Then dropped.
    Ordered Items : Nexus 4 16GB
    Back order email : 11/15/2012
    Limbo status : ???
    Shipping status : N/A
    Delivered : Nope

    Still waiting on a shipping confirmation email. CSRs have told me that they're trying to ship within the 3 week time frame and they don't know when mine will ship.
    Ramon Martinez1 likes this.
  4. Thread Author  Thread Author    #29  
    squadz's Avatar

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    Default Re: Backorder Thread (Nov 20th and onwards)

    Quote Originally Posted by legerdemainman View Post
    The email is poorly written. "I was experiencing a little difficulty on today." What does that even mean? My guess is that the following line refers to people that had pending orders, but did not receive a backorder email:

    "If you ordered on 11/13, your order is scheduled to arrive tomorrow."

    Has anyone that received the backorder email gotten shipping information?
    Not that I've seen. We're SOL.
  5. #30  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Here's where I am:

    Ordered 16gb at 3:34p EST, received email confirmation
    Got backorder email 11/15
    Play order history shows "Shipping estimate: November 15, 2012", order last updated 11/20
    Wallet shows pending order
    No pending CC charges, Funds returned to my bank account on 11/16

    I called and spoke with Frazier in Google Play Store support today and he advised my order was with UPS and that he could not promise anything but that tracking numbers are going out throughout today and this week and I can expect to receive the item soon. I asked if it could take up to the original three weeks as stated in the backorder email he said that was highly unlikely but he could not make any promises on an exact time.
    Sent from my Nexus 4 using Tapatalk
  6. #31  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Quote Originally Posted by legerdemainman View Post
    The email is poorly written. "I was experiencing a little difficulty on today." What does that even mean? My guess is that the following line refers to people that had pending orders, but did not receive a backorder email:

    "If you ordered on 11/13, your order is scheduled to arrive tomorrow."

    Has anyone that received the backorder email gotten shipping information?
    Some people have gotten lucky and received shipping confirmation even when they've received a BO email earlier. CSR just said they're working through the long queue of people who ordered phones and there's quite a few who are BO'd. So just gotta wait... and they'll ship "within 3 weeks"
  7. #32  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Ordered - November 13
    BO Email - November 15
    Current Order Date - November 19
    Est Shipping Date - November 15
  8. #33  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Finally found a corner where i don't feel alone... And there people that know how i feel inside right now!
  9. #34  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Is anyone from Puerto Rico in this group? Other than me, of course.
  10. #35  
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    Default Re: Backorder Thread (Nov 20th and onwards)

    Quote Originally Posted by LeftEyeBlindPR View Post
    Is anyone from Puerto Rico in this group? Other than me, of course.
    I'm not in Puerto Rico anymore but I've been wondering how that was going to be handled, since we usually get NAILED with shipping charges down there :/
  11. #36  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Google's lack of communication is the worst part of all this.
    United States Air Force
    pprichar and Silly Putty like this.
  12. #37  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Joined this forum to not feel alone while waiting for my backordered nexus 4.

    Here is my status:
    Date/Time : 11/13/2012 - 10:41:57 AM PST.
    Confirmation : 11/13/2012 - 10:42 AM PST.
    Bank charges : Pending till 11/15/2012. Then dropped.
    Ordered Items : Nexus 4 16GB
    Back order email : 11/15/2012
    Shipping status : N/A

    I am not expecting anything before first week of Dec........... will never purchase anything from Google.
  13. Thread Author  Thread Author    #38  
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    Default Re: Backorder Thread (Nov 20th and onwards)

    Looks like some people at XDA Developers started getting tracking numbers now. No word what stage they were at, or if they received back order emails.
  14. #39  

    Default Re: Backorder Thread (Nov 20th and onwards)

    At first, I'm from Germany.

    First order:

    Date/Time : 11/13/2012 - 12:17:24 AM UTC-8.
    Confirmation : 11/13/2012 - 12:39 AM UTC-8.
    Bank charges : Pending
    Ordered Items : Nexus 4 16GB
    Back order email : Once 11/15/2012
    Order time: still 13th

    Second order:

    Date/Time : 11/13/2012 - 12:20:38 AM UTC-8.
    Confirmation : 11/13/2012 - 12:50 AM UTC-8.
    Bank charges : Pending
    Ordered Items : Nexus 4 16GB
    Back order email : Once 11/15/2012
    Order date: still 13th

    Only received one back order email, but cannot say for which order. :/
    Last edited by gnangnan89; 11-20-2012 at 02:39 PM.
  15. #40  

    Default Re: Backorder Thread (Nov 20th and onwards)

    16gb N4
    Ordered: November 13, 2012 1:29:47 PM EST
    Confermation: Nov 13, 2012 1:30:00 PM EST
    Back Ordered: Nov 15, 2012 3:10:00 PM EST
    Current Order Date: Nov 19
    Pending CC Charge Dropped: Nov 20
    Shipping Estimate: Nov 15
    Emails Sent: 2
    CS Replies: 0
    Requests to fill out CS Survey after being helped: 1 (see above)

    Limbo Lvl3 4 Life
  16. #41  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Just got this email...

    Hello Joel,

    Thank you for contacting Google Play Support.

    We are working to ship all items in your order as quickly as possible within the 3 week time frame. You will receive an email conformation as soon as your order is processed and on its way.

    Thanks,

    Naja

    - - - Updated - - -

    So pretty much, I still don't know anything.
    United States Air Force
  17. #42  
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    Default Re: Backorder Thread (Nov 20th and onwards)

    Here is my status:
    Date/Time : 11/13/2012 - 8:34 AM PST.
    Confirmation : 11/13/2012 - 9:38 AM PST.
    Bank charges : Pending till 11/17/2012. Then dropped.
    Ordered Items : Nexus 4 16GB
    Back order email : 11/15/2012
    Shipping status : B/O

    It seems like there is absolutely no method in the order that they are filling orders. Many people who ordered in the afternoon are reporting tracking info and tons of people who ordered in the first few minutes are waiting on back order. It seems Google has set out to purposely punish their most loyal fans, who stayed up for a midnight PST release only to get a few hours of sleep so they could wake up early and try again. You finally succeed after a painstaking battle with server failures, essentially completely randomizing who was successful in ordering the device, no semblance of first come first serve. Than after all of that. A second layer of complete randomization in the back order and shipping process. How are they deciding who is getting their phones!?
  18. Thread Author  Thread Author    #43  
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    Default Re: Backorder Thread (Nov 20th and onwards)

    Seems like Limbo Level 2 emails are going out today. Maybe we will be tomorrow?..
  19. #44  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Date/Time : 11/13/2012 - 3:35 PM EST.
    Confirmation : 11/13/2012 - 3:31 PM EST.
    Bank charges : Pending till 11/19/2012. Then dropped.
    Ordered Items : Nexus 4 16GB
    Back order email : 11/15/2012
    Shipping status : B/O
    Google Wallet status: pending
    Google Play Store status: Shipping November 15

    emailed them asking for an update yesterday morning, and no reply
    HTC G1Nexus OneDroid X | HTC Amaze 4G | LG Nexus 4 | LG Nexus 5 | Nexus 7 | Moto X | Note 10.1 (2014) | Oppo Find 7
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  20. #45  

    Default Re: Backorder Thread (Nov 20th and onwards)

    i say we all go straight to google and start gangnam styling them until we get our phones..annoye the nexus out of them..
    Tressabella likes this.
  21. #46  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Quote Originally Posted by josegb2011 View Post
    i say we all go straight to google and start gangnam styling them until we get our phones..annoye the nexus out of them..
    We'll also need a truck with multiple amps & speakers so we can blast some serious decibels at them.
    josegb2011 likes this.
  22. #47  

    Unhappy Re: Backorder Thread (Nov 20th and onwards)

    I ordered two 16G Nexus 4 in separate orders:

    Order Date: Nov 13 3:32:32 PM UTC-8
    Confirmation Date: Nov 13
    Back Ordered: Nov 15
    Current Order Date: Nov 19 (was Nov 17, originally Nov13)
    Pending CC Charges Dropped: Nov 15

    Order Date: Nov 13 3:28:34 PM UTC-8
    Confirmation Date: Nov 13
    Back Ordered: Nov 15
    Current Order Date: Nov 13
    Pending CC Charges Dropped: Nov 15

    I received only one back order e-mail which didn't indicate which order it was for
  23. #48  
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    Default Re: Backorder Thread (Nov 20th and onwards)

    Quote Originally Posted by squadz View Post
    Seems like Limbo Level 2 emails are going out today. Maybe we will be tomorrow?..
    Let's hope, though that would be a pain for a lot of people who will be away from home for Thanksgiving.
  24. #49  

    Default Re: Backorder Thread (Nov 20th and onwards)

    Original Order Date - November 13 @ 12:25 pm US Central
    BO Email - November 15
    Current Order Date - November 19
    Current Est Shipping Date - November 15

    I'm not expecting anything until the week of December 3rd at the earliest. Fun times.
  25. #50  

    Default Re: Backorder Thread (Nov 20th and onwards)

    My Order Confirmation received Tue, Nov 13, 2012 at 3:12 PM
    Back Order received Thu, Nov 15, 2012 at 3:08 PM

    edit:
    PS: Shipping Estimate Keeps Reading Nov 15 2012.... nothing officially says back ordered except the email I received.

    No updates since then; just some back and forth with Customer Support. They were as helpful as they could be...
    Last edited by usrnm_tkn; 11-20-2012 at 02:57 PM.
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