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    Unhappy Received a damaged Nexus 4

    I received my nexus 4 today, and right after opening the box, I was really disappointed to know that the phone has a minor dent on the side chrome.

    It may not be very visible in the attached pics, but if you look at it against the light, you can easily notice the crimple on the otherwise smooth chrome.

    Anyone else received such damaged nexus 4's? The return/exchange procedure is a big hassle, I am not sure if I want to go through it.

    - Unhappy customer
    Attached Thumbnails Attached Thumbnails Received a damaged Nexus 4-photo-1-.jpg   Received a damaged Nexus 4-photo.jpg  
  2. #2  

    Default Re: Received a damaged Nexus 4

    return and get it replaced. whats the huge deal. call google.
    Andrew Martonik likes this.
  3. #3  

    Default Re: Received a damaged Nexus 4

    I'd definitely return that one, yikes. As an FYI my Nexus4 did not come with any protective plastic on the side trim at all.
  4. #4  
    reign831's Avatar

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    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by ampl1f1er View Post
    I received my nexus 4 today, and right after opening the box, I was really disappointed to know that the phone has a minor dent on the side chrome.

    It may not be very visible in the attached pics, but if you look at it against the light, you can easily notice the crimple on the otherwise smooth chrome.

    Anyone else received such damaged nexus 4's? The return/exchange procedure is a big hassle, I am not sure if I want to go through it.

    - Unhappy customer
    The return/exchange procedure is less hassle than whining about it in my opinion.

    Contact Google, ship it back, and they give you a new phone.

    Ez-Pz
  5. Thread Author  Thread Author    #5  

    Default Re: Received a damaged Nexus 4

    I planned to gift this to some in a couple of weeks. Tried calling up google and they said that they are out of stock, so they cannot guarantee when my replacement will be shipped. I guess I will have to gift this phone the way it is.
  6. #6  

    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by ampl1f1er View Post
    I planned to gift this to some in a couple of weeks. Tried calling up google and they said that they are out of stock, so they cannot guarantee when my replacement will be shipped. I guess I will have to gift this phone the way it is.
    Hold onto it for a bit till the second batch, then return it. I am sure the second batch will be within the next 14 days.
    Tom Fairclough
    Credo faber est quisque fortunae suae
    I believe every man is the artisan of his own fortune
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    Ziptied's Avatar
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    Default Re: Received a damaged Nexus 4

    You open and play with gifts before giving them? who does that?
    Google it.
  8. #8  
    fatkiid's Avatar

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    Default Re: Received a damaged Nexus 4

    I too received my Nexus 4 with two small aberrations (dings) on the chrome bezel.

    It's subtle enough that it's hard to take an accurate photograph, but it's definitely visible and you can feel it with your fingers.

    I don't think the phone was damaged as much as it's a build quality issue.

    Sometimes Google and their partners are pure amateur hour.
  9. #9  

    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by still1 View Post
    return and get it replaced. whats the huge deal. call google.
    LOL! Funny >_>
  10. #10  
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    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by fatkiid View Post
    I too received my Nexus 4 with two small aberrations (dings) on the chrome bezel.

    It's subtle enough that it's hard to take an accurate photograph, but it's definitely visible and you can feel it with your fingers.

    I don't think the phone was damaged as much as it's a build quality issue.

    Sometimes Google and their partners are pure amateur hour.
    Or sometimes, in building thousands upon thousands of devices, things happen.
    Google it.
  11. #11  

    Default Re: Received a damaged Nexus 4

    It's quite hilarious to read all the people advising to call a company regarding a customer service issue when said company is an utter failure at customer service. Now that's solid dark comedy material right there.
  12. #12  
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    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by Ziptied View Post
    Or sometimes, in building thousands upon thousands of devices, things happen.
    Six Sigma manufacturing.
    Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes
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    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by fatkiid View Post
    Six Sigma manufacturing.
    What's your point? Six Sigma does not in any way ensure freedom from defects, it's a buzzword for what good manufacturing companies have been doing for many years (where it was possible to remove any possibility of the defect recurring without spending so much as to make manufacturing unprofitable) but lacked the $400,000 MBAs to tell them what it was called.
    Ziptied likes this.
  14. #14  

    Default Re: Received a damaged Nexus 4

    Hey OP, did you verify that you removed the small amount of plastic around the edges of the Chrome? There are 4 veeeery small strips. When I pulled it out of the box I thought there were dings on the edges of the chrome as well until I peeled off the plastic.
  15. #15  

    Default Re: Received a damaged Nexus 4

    I noticed a tiny scratch on the chrome of mine, nothing nearly like the OP and at the moment I think I will just live with it. Also mine did not come with any small plastic strips on the chrome. I def. realize that things happen so it doesn't bother me too much, it actually bothers me more that there was no plastic strips on the chrome.
  16. #16  

    Default Re: Received a damaged Nexus 4

    Yep, wait a bit then return it. Second batch of phones may even have the possible thermal throttling issues fixed
  17. #17  

    Default Re: Received a damaged Nexus 4

    I'll share my experience. My N4 came with some damage as well. On the back plate you can see scratches near the camera under the glass and through the patterned coating. Also, there are three faint lines running down from the top towards the bottom about 1/3rd the way, basically the start of cracks, but from the backside of the "glass" (inside out). It just looks like pressure was put on it from the other side and stressed it. Disappointing, yes, but the phone is 100% functional otherwise.

    I called Google Play support that night and spoke to someone. It was my first time calling. My rep was very nice and completely understanding. He immediately arranged for the RMA and sent me instructions including a pre-paid shipping label. I thought it would take weeks, but he told me they kept a reserve number of devices to handle defective ones which is understandable. They will ship the replacement before you sending yours back in, but they will authorize (not charge) your credit card. They do this to prevent fraud which is again completely understandable. I'd *much* rather have an authorization on my card, then be without a device during the RMA process waiting for a new one.

    I have to give Google credit. The process has been very painless and easy. I thanked my rep and gave him props (he appreciated) as I'm sure they've been through a heck of a week. He was very polite and understanding throughout and didn't try to shuffle me off (getting off the call quickly) at all. Big thumbs up!
  18. #18  
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    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by natehoy View Post
    What's your point? Six Sigma does not in any way ensure freedom from defects, it's a buzzword for what good manufacturing companies have been doing for many years (where it was possible to remove any possibility of the defect recurring without spending so much as to make manufacturing unprofitable) but lacked the $400,000 MBAs to tell them what it was called.
    Whatever technique or methodology is used in manufacturing, there should be a stronger effort to reduce the variance in the final product.
    And anecdotally from this small sample size, is not consistent for Google and their partners.
  19. Thread Author  Thread Author    #19  

    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by darthus View Post
    Hey OP, did you verify that you removed the small amount of plastic around the edges of the Chrome? There are 4 veeeery small strips. When I pulled it out of the box I thought there were dings on the edges of the chrome as well until I peeled off the plastic.
    Yes, I peeled off the plastic, but the ding is very real.

    I agree with seventeenseconds that the Google rep was patient and helpful. Unfortunately, when I asked them about any reserve stock for replacing damaged phones, he said they are completely out of stock.

    I guess I will take Fairclough's advice and wait for the next batch. Hope it comes out soon.
  20. #20  
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    Default Re: Received a damaged Nexus 4

    I would buy the damaged phone off of you.
    ibbyj likes this.
  21. #21  

    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by fatkiid View Post
    I don't think the phone was damaged as much as it's a build quality issue.

    Sometimes Google and their partners are pure amateur hour.
    You cant really be serious. I have worked manufacturing for nearly 25 years and let me tell you, siht happens. There is no possible way that quality control will catch 100% of the defects 100% of the time. Every single part rolling off that line is not inspected for defects only a sample. And only then if a defect is found will the inspection frequency tighten up. It will never happen not even in your perfect world.
    Motorola M70>Samsung N400>Sanyo MM7500>Sanyo A900>Blackberry Pearl>Blackberry Storm>HTC ThunderBolt>Nexus 4>Motorola DROID Maxx
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    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by rjfarrow View Post
    You cant really be serious. I have worked manufacturing for nearly 25 years and let me tell you, siht happens. There is no possible way that quality control will catch 100% of the defects 100% of the time. Every single part rolling off that line is not inspected for defects only a sample. And only then if a defect is found will the inspection frequency tighten up. It will never happen not even in your perfect world.
    This

    Sent from my X-Band Modem... TY Genesis
  23. #23  
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    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by ampl1f1er View Post
    I received my nexus 4 today, and right after opening the box, I was really disappointed to know that the phone has a minor dent on the side chrome.

    It may not be very visible in the attached pics, but if you look at it against the light, you can easily notice the crimple on the otherwise smooth chrome.

    Anyone else received such damaged nexus 4's? The return/exchange procedure is a big hassle, I am not sure if I want to go through it.

    - Unhappy customer
    Once again just tell me if you want to sell the phone and get a brand new one when the restock is in...
  24. #24  
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    Default Re: Received a damaged Nexus 4

    Quote Originally Posted by rjfarrow View Post
    You cant really be serious. I have worked manufacturing for nearly 25 years and let me tell you, siht happens. There is no possible way that quality control will catch 100% of the defects 100% of the time. Every single part rolling off that line is not inspected for defects only a sample. And only then if a defect is found will the inspection frequency tighten up. It will never happen not even in your perfect world.
    Relax. Who said anything about 100%? This is speculation/extrapolation based on anecdotal and small sample size. We may be a self-selected group in this forum, but the handful of confirmations are worth noting.
    Last edited by fatkiid; 11-22-2012 at 07:08 PM.
  25. #25  
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    Default Re: Received a damaged Nexus 4

    I have a blemish / small dent on my 2 day old Nexus 4 bezel also. I can't figure out how it got there... It wasn't dropped or anything. I think it came out of the box that way but honestly I can't say for sure because I didn't notice it when I took it out of the box. I probably won't even bother with an exchange because the blemish is just cosmetic and has no effect on the usage of the phone. Everything else is perfect. Just a shame as it seems it is a quality issue.
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