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  1. uberness132's Avatar
    OK after I made an UPS MyChoice account, it said it's going to arrive at the end of the day today (northwest coast here), but it's still on "shipping label created"...
    12-03-2012 05:58 PM
  2. rexhunt's Avatar
    Interesting, the shipper name Shipper: "GOOGLE ANDROID CO UPS-SCS" indicates that Google is using UPS Supply Chain Services as the 3PL(3rd Party Logistics providor).

    This means that the devices never leave a UPS facility i.e. there is no delivery to UPS from Google as UPS are acting as the Fulfillment and Warehouse provider as well as shipper. This explains why the shipping notice isn't always updated as often when they have large shipments they skip the step that kicks off step by step tracking on the website. I've had the same thing with iPad deliveries where the device showed up before the tracking info was uptodate
    A_S_V, uberness132, zen2go and 2 others like this.
    12-03-2012 06:01 PM
  3. jyemenai's Avatar
    Multiple people have said they received theirs, so now I feel good, even if mine doesn't happen to come tomorrow. I know I'll have it by Thursday (my day off work!), so I'm good now. I'm not really concerned about the 2-day shipping, as there was no other option any way, plus it's still very early in the 1-2 week window, so I'm good. Hope those who got their phones are enjoying them.
    zen2go likes this.
    12-03-2012 06:02 PM
  4. bobjohnson201's Avatar
    Interesting, the shipper name Shipper: "GOOGLE ANDROID CO UPS-SCS" indicates that Google is using UPS Supply Chain Services as the 3PL(3rd Party Logistics providor).

    This means that the devices never leave a UPS facility i.e. there is no delivery to UPS from Google as UPS are acting as the Fulfillment and Warehouse provider as well as shipper. This explains why the shipping notice isn't always updated as often when they have large shipments they skip the step that kicks off step by step tracking on the website. I've had the same thing with iPad deliveries where the device showed up before the tracking info was uptodate
    how do you know this? just curious
    12-03-2012 06:07 PM
  5. Thing342's Avatar
    Geez, talk about first world problems. I didn't expect it to ship until after the upcoming weekend. If I find it in my mailbox before then I'll be overjoyed.

    Mine still says 'Label has been created'. No charge apparent on my card.
    12-03-2012 06:09 PM
  6. rexhunt's Avatar
    how do you know this? just curious
    I was their customer in a past life so industry experience
    bobjohnson201 likes this.
    12-03-2012 06:13 PM
  7. bobjohnson201's Avatar
    I was their customer in a past life so industry experience
    thnx 4 sharing
    12-03-2012 06:23 PM
  8. hisownhero's Avatar
    Did your google wallet status change at all during this, or did it remain at pending ?


    Just checked, still says pending.
    bilago likes this.
    12-03-2012 06:48 PM
  9. davey11's Avatar
    Just checked, still says pending.
    What happened to you gives me hope, thanks.

    Sent from my Toro ()
    12-03-2012 07:16 PM
  10. dipdewdog's Avatar
    Interesting, the shipper name Shipper: "GOOGLE ANDROID CO UPS-SCS" indicates that Google is using UPS Supply Chain Services as the 3PL(3rd Party Logistics providor).

    This means that the devices never leave a UPS facility i.e. there is no delivery to UPS from Google as UPS are acting as the Fulfillment and Warehouse provider as well as shipper. This explains why the shipping notice isn't always updated as often when they have large shipments they skip the step that kicks off step by step tracking on the website. I've had the same thing with iPad deliveries where the device showed up before the tracking info was uptodate
    With that in mind, is it possible that these shipments are going out geographically depending on which UPS warehouse has stock? (i.e. if there's stock in an east coast UPS warehouse, they ship to the east coast and the west coast have to wait until their warehouse has some...) I'm learning a lot about how these logistics providers work (and don't work, in some cases).
    12-03-2012 07:29 PM
  11. minnemike's Avatar
    Just checked, still says pending.
    Ha! You should see if you could cancel the purchase now.
    12-03-2012 07:38 PM
  12. SeiRyuSeijin's Avatar
    So has anyone gotten their phone whose tracking always resulted in the shipping label message? That is what mine is still showing.
    12-03-2012 07:44 PM
  13. Exergy's Avatar
    Has anyone gotten a delivery without any kind of notification? I'm working late and kind of worried it might be sitting at home, although I'm doubtful since my card was refunded.
    12-03-2012 07:59 PM
  14. Nonymous666's Avatar
    I just logged into my Visa account and discovered that google charged me for the phone on 12/1 (Saturday). I guess that's good news. But on the other hand, still no update on UPS other than "label has been created".
    And tonight I got my November Visa statement emailed to me by the bank. The charge for the N4 is on it as one of the very last purchases. No actual phone, for me though, of course.

    Google's got the "taketh" portion of a sales transaction mastered. They still need to work on the "giveth" part.
    12-03-2012 08:17 PM
  15. Yulun Song's Avatar
    As seen above, I created a free UPS My Choice account

    Once created, I went back to the Tracking page and refreshed

    Now it says:

    Label Created On:
    11/30/2012

    Scheduled Delivery:
    Tuesday, 12/04/2012, By End of Day

    I guess if someone wants to see the scheduled delivery date, they can do the same. Just not sure how accurate it is, especially if UPS doesn't have the package yet.
    where is your location? i do not think there is someone got the delivery details from Eastern.
    for me, it is still Created but not shipped from UPS.
    12-03-2012 08:22 PM
  16. Chris Webster's Avatar
    Over on XDA we've been trying to get a trending topic on Twitter regarding the lack of information by Google. Here's the post:

    xda-developers - View Single Post - [Official] Play Store orders & shipping thread!
    12-03-2012 08:33 PM
  17. Scythe20's Avatar
    I received the tracking number on Sunday. Google Wallet says shipped, credit card has posted the transaction, and the tracking number says "A UPS shipping label has been created".

    The email from Google says it'll be delivered tomorrow, and PackageTrackr says the same thing (since that's what it originally said). It's now just a shipping label message on the UPS site. For now I'm assuming it shipped, since the confirmation email from Google said: "Note that it may take 24 hours for your tracking number to return any information." -- which if you're doing two day shipping which was the only option, means that tomorrow it should say out for delivery.

    That said UPS will just move the estimated date if it did indeed not ship.
    Yulun Song likes this.
    12-03-2012 08:39 PM
  18. rsenator's Avatar
    Multiple people have said they received theirs, so now I feel good, even if mine doesn't happen to come tomorrow. I know I'll have it by Thursday (my day off work!), so I'm good now. I'm not really concerned about the 2-day shipping, as there was no other option any way, plus it's still very early in the 1-2 week window, so I'm good. Hope those who got their phones are enjoying them.
    Did not get mine either and considered "racing" home but steeled myself for a residence without the perfect parcel. I am chillin' on this since I, like you, am good with the 1-2 week window. That said, I have to say that Google is looking disastrous in the supply chain and customer service departments. Check back tomorrow! (Oh yeah, and since I got the email guaranteeing delivery today, don't think I am not holding their feet to the fire.)
    12-03-2012 08:45 PM
  19. filmhead's Avatar
    Ordered November 27, 2012 4:07:47 PM and still waiting!!

    It's getting frustrating.
    12-03-2012 08:50 PM
  20. jian9007's Avatar
    Not to burst anyone's bubble, but my status says delivery by the end of the day today as well. I just saw the UPS truck pull into my apartment complex and then leave a few minutes later. no knock on my door, and no package.

    Maybe that just shows what was supposed to happen and not what is going to happen :/
    Did you check with the office? Many times UPS will drop off the package at the apartment office, even if they've dropped off at your door before.
    12-03-2012 08:57 PM
  21. Pseu's Avatar
    Scheduled Delivery Date: Monday, 12/03/2012

    If the scheduled delivery needs to be changed, select the Tracking Number below or log on to ups.com to request a delivery change from the tracking detail.

    Shipment 1
    Tracking Number: [excized]
    Shipper: GOOGLE ANDROID CO UPS-SCS

    Delivery Commitment: by End of Day
    Liars, liars, SMTP servers on fires.
    12-03-2012 09:01 PM
  22. laser155's Avatar
    According to my tracking number it should have been here today. I'm calling google if it doesn't show up tomorrow for a shipping fee refund. Tomorrow will be the second day and when second day air should deliver assuming the 30th (when it supposedly shipped) is not counted.
    12-03-2012 09:03 PM
  23. rsenator's Avatar
    According to my tracking number it should have been here today. I'm calling google if it doesn't show up tomorrow for a shipping fee refund. Tomorrow will be the second day and when second day air should deliver assuming the 30th (when it supposedly shipped) is not counted.
    I am doing the exact same thing, using the same logic. It is not so much inconvenience as it is, for me at least, a promise of products/services not rendered. You want me to pay for 2-day shipping, then provide it; you say it will be delivered then please do it.

    My concern is that buyers from back on 11/13 have yet to receive the phone (cf., #whereismyNexus4). One can only hope the chain around the supply gets loosened while quality remains assured.

    Good luck everyone!
    12-03-2012 09:13 PM
  24. Nkrdbl's Avatar
    Order date: Nov 27, 2012 1:36:30 PM MST
    Shipping "confirmation" email: Nov 30, 2012 2:07 AM MST

    Label Created On:
    11/29/2012
    Scheduled Delivery:
    Monday, 12/03/2012, By End of Day
    - I asked UPS how late their "End of Day" could be and they told me that typically, especially during the holiday season, that it can be as late as 9:30 PM and very rarely 10:00 PM. Considering the current time I'm certainly not expecting it tonight, though it would be nice.

    It's now 8:10 PM and I have yet to receive any package. I've been playing ping-pong with Google and UPS throughout the day to try and figure out what is going on. Google has assured me that UPS has the package, and that they have had it since Friday (11/30). UPS on the other hand is not so sure, considering they still show the "A UPS shipping label has been created" message.

    I was wondering if I was the only person who had this issue, though after a Google search coincidentally I came across this post. I'll be sure to reply to this post once again when I do receive my delivery.

    On a side note, I can't wait to get this new phone. I've been neglecting to purchase a new phone for quite some time. In fact, the phone I currently have is the original, Nexus One! I'm certainly do an upgrade by now.

    Edit:
    I just received this email from UPS right after I posted:

    Scheduled Delivery Date: Monday, 12/03/2012

    If the scheduled delivery needs to be changed, select the Tracking Number below or log on to ups.com to request a delivery change from the tracking detail.

    Shipment 1
    Tracking Number: xxxxxxxxxxxxxxxxx
    Shipper: GOOGLE ANDROID CO UPS-SCS

    Delivery Commitment: by End of Day
    UPS Service: UPS 2nd Day Air
    uberness132 likes this.
    12-03-2012 09:13 PM
  25. bmolloy's Avatar
    I sent an email through the play store asking them to refund my shipping (being that it was past 2 days) and to give me an update on my order. I figured it was worth a try. I don't mind paying for two day shipping... when it is in fact two day shipping. The reality is the phone "supposedly" shipped 4 days ago but weekends don't count, which is why I would never pay for two day shipping with UPS on a Thursday.

    I will update what I hear from customer service when they get back to me.
    12-03-2012 09:28 PM
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