01-16-2013 04:30 PM
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  1. bobjohnson201's Avatar
    I still want a refund too and will be calling google again about it. I just called today earlier and asked where my device was and if I could get a refund. They passed my request onto a specialist. If I don't here back from them in tomorrow I am going to call back and ask again for a refund on the shipping. I paid for 2 day shipping and that is what I expect. Anytime something does not arrive 2 day when that service is paid for, the company you are buying your merchandise from typically refunds it. Google should do the same.
    yessir
    12-05-2012 11:45 PM
  2. bartolo5's Avatar
    im still going to ask for a shipping refund. you should too. 2 business days is 2 business days. we paid for the service.
    Most definitely. Google should do this even without having to ask.
    laser155 and taj7575 like this.
    12-05-2012 11:45 PM
  3. bobjohnson201's Avatar
    im assuming everything is all good now. thank you to everyone for making this a much less sh**y experience!
    12-05-2012 11:49 PM
  4. uberness132's Avatar
    Most definitely. Google should do this even without having to ask.
    I wonder if people who were in LL3 got their phones shipped out. If not, I feel bad for them.
    12-05-2012 11:49 PM
  5. bobjohnson201's Avatar
    I wonder if people who were in LL3 got their phones shipped out. If not, I feel bad for them.
    yea that would suck big monkey *****
    12-05-2012 11:51 PM
  6. Mike Dupp's Avatar
    I still want a refund too and will be calling google again about it. I just called today earlier and asked where my device was and if I could get a refund. They passed my request onto a specialist. If I don't here back from them in tomorrow I am going to call back and ask again for a refund on the shipping. I paid for 2 day shipping and that is what I expect. Anytime something does not arrive 2 day when that service is paid for, the company you are buying your merchandise from typically refunds it. Google should do the same.
    What does your Order Processed: Ready for UPS time stamp on your updated tracking say? If it still shows 11/30 you have a case, if they changed it to 12/5, I don't think you will get very far. And you are still getting it in the 1-2week time frame you were promised at the time you ordered. I think they will fall back on that and just say the 11/30 email was a mistake and deny your claim. Hope I am wrong and you get a refund though.
    12-05-2012 11:51 PM
  7. Jason Hu's Avatar
    Mine got updated!
    12-05-2012 11:52 PM
  8. bobjohnson201's Avatar
    What does your Order Processed: Ready for UPS time stamp on your updated tracking say? If it still shows 11/30 you have a case, if they changed it to 12/5, I don't think you will get very far. And you are still getting it in the 1-2week time frame you were promised at the time you ordered. I think they will fall back on that and just say the 11/30 email was a mistake and deny your claim. Hope I am wrong and you get a refund though.
    when we ordered it says "ships in 1-2 weeks", once it "ships" 2 days business days (not including day it ships) is guaranteed. So it will take 4 business days (assuming i actually get mine tomorrow) for me from the day it "shipped". A refund seams very reasonable for this IMHO.
    Jason Hu likes this.
    12-05-2012 11:55 PM
  9. mbguzman's Avatar
    My order had been stuck on "ready for ups" since friday. It just updated and says it should arrive tomorrow!!
    12-05-2012 11:56 PM
  10. laser155's Avatar
    What does your Order Processed: Ready for UPS time stamp on your updated tracking say? If it still shows 11/30 you have a case, if they changed it to 12/5, I don't think you will get very far. And you are still getting it in the 1-2week time frame you were promised at the time you ordered. I think they will fall back on that and just say the 11/30 email was a mistake and deny your claim. Hope I am wrong and you get a refund though.
    The updated tracking on the UPS site says 11/29 just as it originally did. They said it would ship in 1-2 weeks not that it would take that long to arrive/be in the process of shipping. Another poster explained the technicality better a few pages back. I will find the post and quote it tomorrow morning. I doubt they will give a refund as a lot of other people have asked already and reported being denied. Although one other person in this thread did get a successful $14 shipping refund. So slim chance.

    Edit:

    Found the member's post who got a successful refund -
    CSR said she is submitting a request for refund immediately as it has crossed the deadline after I was charged on Dec 1st. I was not given any tracking for refund. But she said , it will be a separate transaction on my account with a refund of $14.
    Still looking for the other one about the 1-2 week shipping

    Edit 2:

    Found it -

    I've begun the process of requesting that my shipping fees be refunded. The rep that I've been emailing with informed me that they can't begin the refund process until I've received the phone. I'll let you folks know what the resolution is.

    These are the pertinent points so far as I'm concerned:

    1. I paid for 2nd day shipping (which includes Saturday per UPS).
    2. I received a notification from Google on 11/30 that my item had shipped.
    3. It is now 12/5, 6 shipping eligible days later, and I still have not received my item.


    I suggest that everyone in the same boat as I am make the same request. Hitting their bottom end is the only way that I see them improving customer service.
    Jason Hu likes this.
    12-05-2012 11:56 PM
  11. uberness132's Avatar
    Does anyone know if the package needs a signature? I saw on someone else's screenshot that you needed a signature, but on mine it doesn't give me the option.
    12-05-2012 11:56 PM
  12. bobjohnson201's Avatar
    Does anyone know if the package needs a signature? I saw on someone else's screenshot that you needed a signature, but on mine it doesn't give me the option.
    ditto
    12-05-2012 11:58 PM
  13. Mike Dupp's Avatar
    when we ordered it says "ships in 1-2 weeks", once it "ships" 2 days business days (not including day it ships) is guaranteed. So it will take 4 business days (assuming i actually get mine tomorrow) for me. A refund seams very reasonable for this IMHO.
    I don't disagree with you, but after having read all of the conversations YBODers had with various CSR's in this thread, I don't think they will see it that way.
    12-05-2012 11:59 PM
  14. jinjin12's Avatar
    im still going to ask for a shipping refund. you should too. 2 business days is 2 business days. we paid for the service.
    yea definitely.....i ain't playing...$14 ain't cheap.
    Jason Hu and bobjohnson201 like this.
    12-06-2012 12:00 AM
  15. DroidTron's Avatar
    YBOD is now GBOD. Let's see if google figures out a way to dash our hopes again. They're so good at it!
    12-06-2012 12:02 AM
  16. uberness132's Avatar
    YBOD is now GBOD. Let's see if google figures out a way to dash our hopes again. They're so good at it!
    Thankfully, google is out of the picture now
    bobjohnson201 likes this.
    12-06-2012 12:03 AM
  17. filmhead's Avatar
    Im still pending
    12-06-2012 12:05 AM
  18. Mike Dupp's Avatar
    Holy s*** end of day tomorrow

    Nice knowing you all
    In all seriousness, this has been a very entertaining thread. I thoroughly enjoyed following it all day and I hope all of the YBODers get their phones today.
    uberness132 likes this.
    12-06-2012 12:05 AM
  19. tejasoffroad's Avatar
    Posted about an hour and a half ago basically giving up and all i wanted was one lousy location. Well this 1-2 weeker just checked my ups tracking number and it has been updated. This is such great news since having the YBOD for 6 days. If there are any 1-2 weekers left, just wait, but i think this might be working itself out now. My package went through at 12:13 EST. To any 2-3 weeks+ i do not intend to be mean with this video but this is basically how i feel now. My phone should be here tomorrow. Yeahh!!! So exicted!



    I'm still shocked its happening but with most others saying so, i guess i'm not dreaming
    If video doesn't work its flouder(animal house) saying "OH boy is this great"
    Jason Hu and bobjohnson201 like this.
    12-06-2012 12:09 AM
  20. uberness132's Avatar
    Im still pending
    Don't worry man, it'll go through I bet. Give it a few hours (Assuming you're part of wk1-2)
    12-06-2012 12:16 AM
  21. KrK22's Avatar
    I must be the only 2-3 weeker that's not getting his phone early.
    12-06-2012 12:32 AM
  22. uberness132's Avatar
    Any YBOD -> Origin scan as of today got departure scan yet?
    12-06-2012 12:42 AM
  23. Greteswogh's Avatar
    In all seriousness, this has been a very entertaining thread. I thoroughly enjoyed following it all day and I hope all of the YBODers get their phones today.
    Now, look at all these kindly posts coming out after the device-shipment flush of relief. I think we can all see Google's master plan beginning to emerge: it was never about the phones, but togetherness, the kind of community that can really only emerge from collective loathing. I, for one, applaud Google for their willingness to become scapegoats for our cause.

    ... but then, if they deliberately sabotaged the orders just to make us hate them, I suppose we're still obliged to do so. Don't put down your pitchforks yet, gang! Shipping refunds ahoy! Hopefully I can send the request from my new phone for a touch of irony. If not, then it will be just. I can't lose.
    uberness132 and bobjohnson201 like this.
    12-06-2012 12:44 AM
  24. qortuba's Avatar
    Anyone ordered 2 Nexus 4 (16gb) and got their shipping track number can help me here ?

    Need to know how much the weight shown in UPS system ?
    12-06-2012 01:04 AM
  25. xstinkyx's Avatar
    Just reloaded the tracking info and looks like I'm on the fun train now too...

    Louisville, KY, United States 12/06/2012 12:15 A.M. Origin Scan
    United States 11/30/2012 3:55 P.M. Order Processed: Ready for UPS

    But I assume this part will be wrong:

    Scheduled Delivery Updated To:
    Thursday, 12/06/2012, By End of Day
    12-06-2012 01:09 AM
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