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  1. #1276  
    bobjohnson201's Avatar

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    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by laser155 View Post
    I still want a refund too and will be calling google again about it. I just called today earlier and asked where my device was and if I could get a refund. They passed my request onto a specialist. If I don't here back from them in tomorrow I am going to call back and ask again for a refund on the shipping. I paid for 2 day shipping and that is what I expect. Anytime something does not arrive 2 day when that service is paid for, the company you are buying your merchandise from typically refunds it. Google should do the same.
    yessir
    Kyocera Marbl >> Kyocera Slider Sonic >> Sony Ericsson W580i >> LG Envy Touch >> Samsung Epic 4G >> LG Nexus 4
  2. #1277  
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    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by bobjohnson201 View Post
    im still going to ask for a shipping refund. you should too. 2 business days is 2 business days. we paid for the service.
    Most definitely. Google should do this even without having to ask.
    taj7575 and laser155 like this.
  3. #1278  
    bobjohnson201's Avatar

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    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    im assuming everything is all good now. thank you to everyone for making this a much less sh**y experience!
    Kyocera Marbl >> Kyocera Slider Sonic >> Sony Ericsson W580i >> LG Envy Touch >> Samsung Epic 4G >> LG Nexus 4
  4. #1279  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by bartolo5 View Post
    Most definitely. Google should do this even without having to ask.
    I wonder if people who were in LL3 got their phones shipped out. If not, I feel bad for them.
    nexus 4 status
    order 27 Nov @ 1:09 PM PST [1-2wk]
    Ship:30 Nov @ 2:02 AM PST [delivered 12/6!]
  5. #1280  
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    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by uberness132 View Post
    I wonder if people who were in LL3 got their phones shipped out. If not, I feel bad for them.
    yea that would suck big monkey *****
    Kyocera Marbl >> Kyocera Slider Sonic >> Sony Ericsson W580i >> LG Envy Touch >> Samsung Epic 4G >> LG Nexus 4
  6. #1281  
    Mike Dupp's Avatar

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    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by laser155 View Post
    I still want a refund too and will be calling google again about it. I just called today earlier and asked where my device was and if I could get a refund. They passed my request onto a specialist. If I don't here back from them in tomorrow I am going to call back and ask again for a refund on the shipping. I paid for 2 day shipping and that is what I expect. Anytime something does not arrive 2 day when that service is paid for, the company you are buying your merchandise from typically refunds it. Google should do the same.
    What does your Order Processed: Ready for UPS time stamp on your updated tracking say? If it still shows 11/30 you have a case, if they changed it to 12/5, I don't think you will get very far. And you are still getting it in the 1-2week time frame you were promised at the time you ordered. I think they will fall back on that and just say the 11/30 email was a mistake and deny your claim. Hope I am wrong and you get a refund though.
  7. #1282  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Mine got updated!
  8. #1283  
    bobjohnson201's Avatar

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    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by Mike Dupp View Post
    What does your Order Processed: Ready for UPS time stamp on your updated tracking say? If it still shows 11/30 you have a case, if they changed it to 12/5, I don't think you will get very far. And you are still getting it in the 1-2week time frame you were promised at the time you ordered. I think they will fall back on that and just say the 11/30 email was a mistake and deny your claim. Hope I am wrong and you get a refund though.
    when we ordered it says "ships in 1-2 weeks", once it "ships" 2 days business days (not including day it ships) is guaranteed. So it will take 4 business days (assuming i actually get mine tomorrow) for me from the day it "shipped". A refund seams very reasonable for this IMHO.
    Kyocera Marbl >> Kyocera Slider Sonic >> Sony Ericsson W580i >> LG Envy Touch >> Samsung Epic 4G >> LG Nexus 4
    Jason Hu likes this.
  9. #1284  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    My order had been stuck on "ready for ups" since friday. It just updated and says it should arrive tomorrow!!
  10. #1285  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by Mike Dupp View Post
    What does your Order Processed: Ready for UPS time stamp on your updated tracking say? If it still shows 11/30 you have a case, if they changed it to 12/5, I don't think you will get very far. And you are still getting it in the 1-2week time frame you were promised at the time you ordered. I think they will fall back on that and just say the 11/30 email was a mistake and deny your claim. Hope I am wrong and you get a refund though.
    The updated tracking on the UPS site says 11/29 just as it originally did. They said it would ship in 1-2 weeks not that it would take that long to arrive/be in the process of shipping. Another poster explained the technicality better a few pages back. I will find the post and quote it tomorrow morning. I doubt they will give a refund as a lot of other people have asked already and reported being denied. Although one other person in this thread did get a successful $14 shipping refund. So slim chance.

    Edit:

    Found the member's post who got a successful refund -
    Quote Originally Posted by Atheos View Post
    CSR said she is submitting a request for refund immediately as it has crossed the deadline after I was charged on Dec 1st. I was not given any tracking for refund. But she said , it will be a separate transaction on my account with a refund of $14.
    Still looking for the other one about the 1-2 week shipping

    Edit 2:

    Found it -

    Quote Originally Posted by czucker View Post
    I've begun the process of requesting that my shipping fees be refunded. The rep that I've been emailing with informed me that they can't begin the refund process until I've received the phone. I'll let you folks know what the resolution is.

    These are the pertinent points so far as I'm concerned:

    1. I paid for 2nd day shipping (which includes Saturday per UPS).
    2. I received a notification from Google on 11/30 that my item had shipped.
    3. It is now 12/5, 6 shipping eligible days later, and I still have not received my item.


    I suggest that everyone in the same boat as I am make the same request. Hitting their bottom end is the only way that I see them improving customer service.
    Last edited by laser155; 12-06-2012 at 09:10 AM.
    Jason Hu likes this.
  11. #1286  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Does anyone know if the package needs a signature? I saw on someone else's screenshot that you needed a signature, but on mine it doesn't give me the option.
    nexus 4 status
    order 27 Nov @ 1:09 PM PST [1-2wk]
    Ship:30 Nov @ 2:02 AM PST [delivered 12/6!]
  12. #1287  
    bobjohnson201's Avatar

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    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by uberness132 View Post
    Does anyone know if the package needs a signature? I saw on someone else's screenshot that you needed a signature, but on mine it doesn't give me the option.
    ditto
    Kyocera Marbl >> Kyocera Slider Sonic >> Sony Ericsson W580i >> LG Envy Touch >> Samsung Epic 4G >> LG Nexus 4
  13. #1288  
    Mike Dupp's Avatar

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    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by bobjohnson201 View Post
    when we ordered it says "ships in 1-2 weeks", once it "ships" 2 days business days (not including day it ships) is guaranteed. So it will take 4 business days (assuming i actually get mine tomorrow) for me. A refund seams very reasonable for this IMHO.
    I don't disagree with you, but after having read all of the conversations YBODers had with various CSR's in this thread, I don't think they will see it that way.
  14. #1289  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by bobjohnson201 View Post
    im still going to ask for a shipping refund. you should too. 2 business days is 2 business days. we paid for the service.
    yea definitely.....i ain't playing...$14 ain't cheap.
    bobjohnson201 and Jason Hu like this.
  15. #1290  
    DroidTron's Avatar

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    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    YBOD is now GBOD. Let's see if google figures out a way to dash our hopes again. They're so good at it!
  16. #1291  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by DroidTron View Post
    YBOD is now GBOD. Let's see if google figures out a way to dash our hopes again. They're so good at it!
    Thankfully, google is out of the picture now
    nexus 4 status
    order 27 Nov @ 1:09 PM PST [1-2wk]
    Ship:30 Nov @ 2:02 AM PST [delivered 12/6!]
    bobjohnson201 likes this.
  17. #1292  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Im still pending
  18. #1293  
    Mike Dupp's Avatar

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    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by uberness132 View Post
    Holy s*** end of day tomorrow

    Nice knowing you all
    In all seriousness, this has been a very entertaining thread. I thoroughly enjoyed following it all day and I hope all of the YBODers get their phones today.
    uberness132 likes this.
  19. #1294  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Posted about an hour and a half ago basically giving up and all i wanted was one lousy location. Well this 1-2 weeker just checked my ups tracking number and it has been updated. This is such great news since having the YBOD for 6 days. If there are any 1-2 weekers left, just wait, but i think this might be working itself out now. My package went through at 12:13 EST. To any 2-3 weeks+ i do not intend to be mean with this video but this is basically how i feel now. My phone should be here tomorrow. Yeahh!!! So exicted!



    I'm still shocked its happening but with most others saying so, i guess i'm not dreaming
    If video doesn't work its flouder(animal house) saying "OH boy is this great"
    nexus 4 16gb
    bobjohnson201 and Jason Hu like this.
  20. #1295  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by filmhead View Post
    Im still pending
    Don't worry man, it'll go through I bet. Give it a few hours (Assuming you're part of wk1-2)
    nexus 4 status
    order 27 Nov @ 1:09 PM PST [1-2wk]
    Ship:30 Nov @ 2:02 AM PST [delivered 12/6!]
  21. #1296  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    I must be the only 2-3 weeker that's not getting his phone early.
  22. #1297  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Any YBOD -> Origin scan as of today got departure scan yet?
    nexus 4 status
    order 27 Nov @ 1:09 PM PST [1-2wk]
    Ship:30 Nov @ 2:02 AM PST [delivered 12/6!]
  23. #1298  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Quote Originally Posted by Mike Dupp View Post
    In all seriousness, this has been a very entertaining thread. I thoroughly enjoyed following it all day and I hope all of the YBODers get their phones today.
    Now, look at all these kindly posts coming out after the device-shipment flush of relief. I think we can all see Google's master plan beginning to emerge: it was never about the phones, but togetherness, the kind of community that can really only emerge from collective loathing. I, for one, applaud Google for their willingness to become scapegoats for our cause.

    ... but then, if they deliberately sabotaged the orders just to make us hate them, I suppose we're still obliged to do so. Don't put down your pitchforks yet, gang! Shipping refunds ahoy! Hopefully I can send the request from my new phone for a touch of irony. If not, then it will be just. I can't lose.
  24. #1299  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Anyone ordered 2 Nexus 4 (16gb) and got their shipping track number can help me here ?

    Need to know how much the weight shown in UPS system ?
  25. #1300  

    Default Re: Nexus 4 Ordered on November 27: Order Status and Tracking

    Just reloaded the tracking info and looks like I'm on the fun train now too...

    Louisville, KY, United States 12/06/2012 12:15 A.M. Origin Scan
    United States 11/30/2012 3:55 P.M. Order Processed: Ready for UPS

    But I assume this part will be wrong:

    Scheduled Delivery Updated To:
    Thursday, 12/06/2012, By End of Day
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