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  1. Mr 34's Avatar
    Some of the 2-3 week shipping people need to have patience, and understand what "Ships in 2-3 weeks" means. I'm one of them with a Nexus 4 coming, be patient folks yours will be shipping soon.
    Maybe you haven't read the thread, people that ordered last week already have theirs, so when that started happening that ships in X weeks means nothing.
    12-10-2012 02:23 PM
  2. jbreakfield's Avatar
    Order date: Tues Nov 27, 2012 at 5:58:39 PM CST
    Estimated ship: 2-3 weeks
    Shipped: Thurs, Dec 06 at 4:12 PM CST
    Received: Friday, Dec 07, 2012 at 5:17 PM CST
    12-10-2012 02:48 PM
  3. XChrisX's Avatar
    Mine is "out for delivery" today. Still waiting I guess my normal ups driver is off today, or it got on a different truck.
    12-10-2012 03:03 PM
  4. Fernando Costa's Avatar
    Maybe you haven't read the thread, people that ordered last week already have theirs, so when that started happening that ships in X weeks means nothing.
    I am in the same boat but look: I am the one in the 1-2 weeks so I am just watching all the happiness while I think it's not funny at all... good for the one who have Google respect.
    12-10-2012 03:09 PM
  5. Mr 34's Avatar
    I ordered mine same as you but got immediately cancelled because their system was messed up when dealing with orders to Puerto Rico, and their cust support wasn't of any help, a ggl search led me to the solution here and the hoops I had to go through. So I was finally able to order on the 30th only to see that and then get jerked around by ggl support, so my patience is pretty thin. In the meantime packages from amazon, ebay and newegg have had no problems getting here but these guys can't even get this right.
    12-10-2012 03:22 PM
  6. AppsLasVegas's Avatar
    *UPDATE*

    16GB model
    Order Date: November 27, 2012 4:57:17 PM UTC-8
    Yesterday Google Play Showed: Dec 6th and no charge on my CC


    Just got this notification @ Dec 10, 2012 3.02PM PST ( From my bank )
    -------------------
    A $391.26 debit card transaction to GOOGLE *DEVICES on 12/10/2012 6:01:58 PM EST
    -------------------
    Now Google Play Order Date: December 10, 2012
    Plano26 likes this.
    12-10-2012 05:07 PM
  7. bilago's Avatar
    *UPDATE*

    16GB model
    Order Date: November 27, 2012 4:57:17 PM UTC-8
    Yesterday Google Play Showed: Dec 6th and no charge on my CC


    Just got this notification @ Dec 10, 2012 3.02PM PST
    -------------------
    A $391.26 debit card transaction to GOOGLE *DEVICES on 12/10/2012 6:01:58 PM EST
    -------------------
    Now Google Play Order Date: December 10, 2012
    I didn't get this notification but i checked my bank statement:

    12/10/12 CHKCARDGOOGLE *DevicesGOOGLE CHCAUS $390.47
    Hopefully i get a shipped email soon!!
    Plano26 and kioshimoto like this.
    12-10-2012 06:48 PM
  8. arizonamman's Avatar
    Tomorrow will be 4 weeks. "Annoyed" does not even come close to how I feel when new orders are being filled next day but Nov. 13th orders continue to sit there. They have only this week to ship to me. It is not enough to cancel, threaten them will a loss of business or even to make numerous comments on the net. Heads need to roll in operations and customer service. Both Senior VP's need to go (even with all their millions of dollars in bonuses)! That is why they will hear from me via registered mail. Here is where you need to go: Management team ? Company ? Google
    kioshimoto likes this.
    12-10-2012 07:35 PM
  9. ZeroMGA's Avatar
    Got mine today, perfect condition, no buzzing or cracks - woo!
    12-10-2012 07:57 PM
  10. Leonardo Delgado's Avatar
    i order on 27 at 7.23 pm and they charge me immediately and i dont have a email of tracking or something
    12-10-2012 09:15 PM
  11. Mr 34's Avatar
    Someone on The Verge ordered his Friday night and is already getting it tomorrow ffs. This guy got quoted for the same 6-7 weeks I am, except my order was on the 30th so how the hell is this possible. Purchased Nexus 4 Last Night, Already On its Way. UPDATE: Shipped! | The Verge Forums
    12-10-2012 09:39 PM
  12. zzwag's Avatar
    Hi All,

    I am a 2-3 weeker, placed order at 5:30 PM EST, Boston, MA

    I have not recieved any email, or shipping updates.

    Have tried to write google many times but all i get is automated replies. Can someone help me out with Google's Customer Support phone number

    Thanks in advance
    12-10-2012 09:39 PM
  13. Musicboxrobot's Avatar
    Your phone should arrive soon. I never got from google n i got mine delivered last friday

    Sent from my Galaxy Nexus using Android Central Forums
    12-10-2012 09:42 PM
  14. peytonel's Avatar
    Ordered: 27 November 7:00 pm CST
    Credit Card: Charged
    Shipment: 2-3 Weeks
    Tracking info:Received Today at 08:30am CST
    Will receive package on Monday 10 December.
    !!!WHOHOOO!!!!
    Mine arrived an hour ago and I'm lovin it!
    12-10-2012 09:55 PM
  15. kioshimoto's Avatar
    so after i emailed google this on Dec 9th evening with attachment of people ordering and receiving confirmation the following days =
    "Dear Google,

    I completely understand that the "estimated shipping" time frame is what you are going by to ship peoples orders.
    But as of recently, people have been ordering phones as of this week ie: Dec 5th and having a tracking email sent out to them already...
    Are you randomly picking people's orders? Because they had a 5-6 week shipping time frame.

    Could you please explain this process to me? It seems unfair that we paid for $13.99 for shipping and it is taking this long to just process and ship the order".

    I see that they charged my debit card which is pending now as of this evening. I guess being nice doesnt work with people nowadays.
    Now to wait for the shipping email tracking number~
    12-11-2012 12:14 AM
  16. kioshimoto's Avatar
    Tomorrow will be 4 weeks. "Annoyed" does not even come close to how I feel when new orders are being filled next day but Nov. 13th orders continue to sit there. They have only this week to ship to me. It is not enough to cancel, threaten them will a loss of business or even to make numerous comments on the net. Heads need to roll in operations and customer service. Both Senior VP's need to go (even with all their millions of dollars in bonuses)! That is why they will hear from me via registered mail. Here is where you need to go: Management team ? Company ? Google
    I blame those Indian VPs..they need to go. Dont get me started on how incompetent indian people are...btw, I'm part south asian myself and I've seen how the neighborhood and city has transitioned when they first started arriving to the states. That group demands cheap prices and discounts but will cry a waterfall if they have to pay any money back or get less than what they want... >_>
    12-11-2012 12:20 AM
  17. Tyler Solo's Avatar
    Sent Google an elaborate (well, for 2 am) email explaining the whole scenario and they just sent me a generic response saying :

    If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.
    According to our records, your order should ship by the evening of January 02 (which goes along with the 4-5 week estimate I suppose.)

    I tried to tell them that some people are ordering devices on the 5th and somehow getting them on the 7th. Ugh... I guess i'll just have to wait this one out.
    12-11-2012 01:06 AM
  18. IMRRK's Avatar
    Hello All, I ordered nexus 4 on 27th nov 6.23 pm CST. I got the delivery estimate of 2-3 weeks. My credit card has been charged, but still I have not received any shipping mail. I will be out of country by 17th. So I am planning to cancel my order. What you people say?. And by chance if I get any shipping mail within two days, whether it will be delivered till 16th or 17th?

    Thanks
    12-11-2012 03:40 AM
  19. Fernando Costa's Avatar
    Hello All, I ordered nexus 4 on 27th nov 6.23 pm CST. I got the delivery estimate of 2-3 weeks. My credit card has been charged, but still I have not received any shipping mail. I will be out of country by 17th. So I am planning to cancel my order. What you people say?. And by chance if I get any shipping mail within two days, whether it will be delivered till 16th or 17th?

    Thanks
    I was reading this thread and saw some cases that ppl received the phone with no Shipping mail at all... but one thing is mandatory so far: you must be charged... so you have more chances than I do (cuz not even charged I was and I'd ordered before you did).

    I am in the same boat and will leave by 15th December so I will give google a chance and will block the charge from my cardholder ... I saw some cases where google was making hard to refund you if u cancel because "you had 60 minutes to cancel the order" but they forget that they are not doing what is expected from a company like they are.. bunch of incompetents that's what they are...
    12-11-2012 05:58 AM
  20. Fernando Costa's Avatar
    Have somebody called them? to that number they listed on the Devices support?
    12-11-2012 06:04 AM
  21. ChoN4's Avatar
    Yes, i call them , but they still need you to send an email

    Reply from google
    I am not able to speak on behalf of anyone else's accounts. I can only speak about your case and like I have expressed before, your shipping estimate is 2-3 weeks from the day you placed the order.
    I am unable to tell you why other people got there devices before you, only that yours will be sent out within that time frame.
    I apologize for any inconvenience this may cause and I thank you for your patience.

    Have somebody called them? to that number they listed on the Devices support?
    12-11-2012 06:14 AM
  22. Fernando Costa's Avatar
    Yes, i call them , but they still need you to send an email

    Reply from google
    I am not able to speak on behalf of anyone else's accounts. I can only speak about your case and like I have expressed before, your shipping estimate is 2-3 weeks from the day you placed the order.
    I am unable to tell you why other people got there devices before you, only that yours will be sent out within that time frame.
    I apologize for any inconvenience this may cause and I thank you for your patience.
    Once again.. translating what they told you: "scr3w you, we don't care about you... some others are more important to us than you are and we have no respect for the customer at all"

    That's what I am thinking now... the clock is ticking for google... I bought 2 phones 16Gbs and I am about to cancel in the next hours... even they saying it will be shipped tomorrow (what I really don't believe because of their total disrespect to us customers).

    I am really sad...

    Thanks for letting me know I will not waste my time and a phone call to them...
    12-11-2012 06:51 AM
  23. RickInHouston's Avatar
    Got an email late last night / early this morning. My N4 16GB has shipped! Ordered the 27th.
    12-11-2012 07:21 AM
  24. IMRRK's Avatar
    what was your shipping estimate and when was your card charged?

    - - - Updated - - -

    Got an email late last night / early this morning. My N4 16GB has shipped! Ordered the 27th.
    what was your shipping estimate and when did your card got charged?
    12-11-2012 07:34 AM
  25. metalsurd's Avatar
    Placed my order 27th Nov, 8:49PM EST. Emailed them once and called them eventually last evening. Got only the standard generic replies. I've been patient so far but now I'm totally started to get pissed. I did believe Google conducted business differently from other corporations, until now.
    12-11-2012 07:39 AM
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