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  1. Cotwolf's Avatar
    Found a way to contact them, and asked for an update and to be "refreshed" since so many people who have ordered after us have already received their phones. Received the following automated response:



    I actually wouldn't mind this as an explanation if so many people weren't getting phones who ordered in December, with even longer shipping times quoted to them...
    I received a similar response. Supposedly, we still have to wait for a decent answer by a human being, which may take a day or two...
    12-13-2012 09:35 AM
  2. Ernest Jones's Avatar
    Ordered Nov 27, 2012 5:21:57 PM PST
    Google Inc. is now processing your order ... Dec 12 5:02am
    Great news! Your order on Google Play has shipped. Track the status of your package. Dec 12 5:03am

    UPS:

    Newport News, VA, United States 12/13/2012 10:48 A.M. Delivered
    12/13/2012 7:25 A.M. Out For Delivery
    Richmond, VA, United States 12/13/2012 6:07 A.M. Departure Scan
    12/13/2012 5:33 A.M. Arrival Scan
    Louisville, KY, United States 12/13/2012 4:06 A.M. Departure Scan
    Louisville, KY, United States 12/12/2012 2:32 P.M. Origin Scan
    United States 12/12/2012 4:45 P.M. Order Processed: Ready for UPS

    YES!!! Received a day early. Google over delivered!
    12-13-2012 10:54 AM
  3. hclmmson's Avatar
    Rest assure that if you have gone to pre order that your ode is about to shop.mine went to preorder at 2:00am on the 12th.at 3:00 am on the 13th it said my phone had shipped...ON THE 12th and would be arriving on the 14th
    12-13-2012 01:14 PM
  4. muzammil riyaz's Avatar
    yeah...i know its long, but i still keep hopes high ! ...... Order date: Nov 28, 2012 9:46:21 AM EST , its in morning batch of nov 28...so still hoping to get it before 25th december !
    12-13-2012 01:28 PM
  5. copjake's Avatar
    Order Date: November 27, 2012 6:50:22 PM UTC-8
    Tracking Info received 3:03am 12/13/12
    UPS delivered 10:41AM CST 12/14/12
    12-13-2012 01:52 PM
  6. jasaad's Avatar
    Order Date: November 27, 2012 1:36:51 PM UTC-8
    Nov 29
    Google Inc. received your order.
    Nov 27
    You placed an order with Google Inc. on Nov 27. Google Wallet sent a copy of this receipt to *******

    Still nothing so far, been sending a lot of emails no reply, yesterday got an automated reply saying that my order will ship on 12 dec night, which basicly was the same night.
    However nothing happened and i received no confirmation, and now i am sending again mails to get through and understand what is happening with my order.

    I dont understand why they send an email stating the time while they cant deliver it :/
    12-13-2012 02:06 PM
  7. funiguy's Avatar
    Like a number of you, I have been waiting patiently for my nexus 4 which was ordered on the 27th to be processed. My status hasn't changed since that day, still reading pending so I decided to send Google a note which is as followed:

    I am writing this note in regard to the order which I placed for the Nexus 4 16GB on the night of the twenty-seventh of November at eight forty-seven pm. After placing this order I received a confirmation through my Google Mail account and my Google Wallet account which stated that the order was pending. This status has not changed since that first confirmation over two weeks ago.

    I have been monitoring the website, androidcentral.com which has set up a forum on the Nexus 4 and specifically in my situation the heading: nexus-4-ordered-november-27-order-status-tracking, here is the link:

    Nexus 4 Ordered on November 27: Order Status and Tracking.

    What I am reading and seeing form that forum is that orders placed weeks after mine have been fulfilled, I am also reading that some customers who have been waiting as I have on orders placed the day of the twenty-seventh have been successful in having their orders fulfilled by reordering this device as late as late week, and then canceling their order for the twenty-seventh. These orders have also been fulfilled.

    I would like to know why this situation exist, why is my order still stating pending when other orders placed well after mine have been shipped and fulfilled. Reading the forum it seems that there has been no order on Google's part in orders placed and orders processed from the launch of this device.

    Being a real person and and as I write this note, a unhappy customer, I would really appreciate a response by a real person in regard to my order and its status, and not a canned message. Thank you.

    I will post their response...
    davey11 likes this.
    12-13-2012 02:57 PM
  8. dodoei's Avatar
    status changed from "pending" to "pre-ordered", what does it mean? similar to backordered? cc not charged yet.
    12-13-2012 03:27 PM
  9. sandipsangani's Avatar
    Like a number of you, I have been waiting patiently for my nexus 4 which was ordered on the 27th to be processed. My status hasn't changed since that day, still reading pending so I decided to send Google a note which is as followed:

    I am writing this note in regard to the order which I placed for the Nexus 4 16GB on the night of the twenty-seventh of November at eight forty-seven pm. After placing this order I received a confirmation through my Google Mail account and my Google Wallet account which stated that the order was pending. This status has not changed since that first confirmation over two weeks ago.

    I have been monitoring the website, androidcentral.com which has set up a forum on the Nexus 4 and specifically in my situation the heading: nexus-4-ordered-november-27-order-status-tracking, here is the link:

    Nexus 4 Ordered on November 27: Order Status and Tracking.

    What I am reading and seeing form that forum is that orders placed weeks after mine have been fulfilled, I am also reading that some customers who have been waiting as I have on orders placed the day of the twenty-seventh have been successful in having their orders fulfilled by reordering this device as late as late week, and then canceling their order for the twenty-seventh. These orders have also been fulfilled.

    I would like to know why this situation exist, why is my order still stating pending when other orders placed well after mine have been shipped and fulfilled. Reading the forum it seems that there has been no order on Google's part in orders placed and orders processed from the launch of this device.

    Being a real person and and as I write this note, a unhappy customer, I would really appreciate a response by a real person in regard to my order and its status, and not a canned message. Thank you.

    I will post their response...
    Nice email buddy.
    12-13-2012 03:28 PM
  10. nixie21's Avatar
    status changed from "pending" to "pre-ordered", what does it mean? similar to backordered? cc not charged yet.
    Same here....
    12-13-2012 03:34 PM
  11. Doooshty's Avatar
    status changed from "pending" to "pre-ordered", what does it mean? similar to backordered? cc not charged yet.
    At this point I don't think it means anything. I've come to the conclusion that Google is just throwing darts at a wall of orders while blind folded and sending out orders they hit.
    12-13-2012 03:36 PM
  12. pugnuttt's Avatar
    Just got my phone!!!!!
    12-13-2012 04:26 PM
  13. asmanikabutar's Avatar
    Does anyone know if they require signature on delivery, or will UPS leave it at door?
    12-13-2012 05:07 PM
  14. pugnuttt's Avatar
    They just left it.
    12-13-2012 05:15 PM
  15. metalsurd's Avatar
    Got mine!
    12-13-2012 05:19 PM
  16. davey11's Avatar
    Just got my phone!!!!!
    Got mine!
    Pretty soon this thread can die a peaceful death.
    pugnuttt likes this.
    12-13-2012 05:30 PM
  17. BBarnaby's Avatar
    Does anyone know if they require signature on delivery, or will UPS leave it at door?
    Nope.
    12-13-2012 05:34 PM
  18. Cotwolf's Avatar
    Order Date: November 27, 2012 1:36:51 PM UTC-8
    Nov 29
    Google Inc. received your order.
    Nov 27
    You placed an order with Google Inc. on Nov 27. Google Wallet sent a copy of this receipt to *******

    Still nothing so far, been sending a lot of emails no reply, yesterday got an automated reply saying that my order will ship on 12 dec night, which basicly was the same night.
    However nothing happened and i received no confirmation, and now i am sending again mails to get through and understand what is happening with my order.

    I dont understand why they send an email stating the time while they cant deliver it :/
    Exact same thing here. I hope they reply soon. If they don't by tomorrow, I'll try my luck ordering another phone on Monday, since that seems the way to go now.
    12-13-2012 05:45 PM
  19. Doooshty's Avatar
    Has anyone that ordered an 8GB on 11/27 received it? Are they even shipping out yet? Everything I see here is pertaining to 16GB shipping.
    12-13-2012 05:49 PM
  20. Cotwolf's Avatar
    Finally got a reply...
    Hello Camilo,

    Thank you for contacting Google.

    I understand your concern for the shipment of your Nexus 4. I can see how this can be frustrating. I would feel the same way, if I was in your position. I will do everything in my power to help.

    We are working to ship all items in your order as quickly as possible within the 3 week timeframe. You will receive an email confirmation as soon as your order is processed and on its way. I also have forwarded this to my shipping specialist to see if your order is being processed correctly. Me or the specialist will get back to you as soon as we have an answer.

    If there is any other questions or concerns, please feel free to contact me directly by responding to this email.

    Regards,

    Jake
    The Google Play Support Team
    kioshimoto likes this.
    12-13-2012 06:45 PM
  21. jasonthestudent's Avatar
    Lets us know when you recieve it. So that we can track how many days it takes to reach.
    12/12/2012 4:45 P.M. Order Processed: Ready for UPS
    12/12/2012 2:18 P.M. Departure Scan
    12/13/2012 2:08 A.M. Out For Delivery
    12/13/2012 3:14 P.M. Delivered
    12-13-2012 07:03 PM
  22. Doooshty's Avatar
    I feel like by the time I actually get my phone, the next nexus phone will already be released
    12-13-2012 07:13 PM
  23. EWY's Avatar
    Just got my N4, Bumper and the LG Wireless charger that I ordered on eBay. They all arrived today at the same time.
    I ordered on the N4 on Nov 27 and the Bumper on Dec 11. Both arrived on the Dec. 13. Busy setting up the phone at the moment. Need to go to AT&T to get a new Micro SIM or wait for my SIM cutter to arrive.
    The shipping box for the N4 is very small compared to the Bumper box. By the way, I got the phone one day ahead of promised Shipping date. Got to go and play with my phone now.




    12-13-2012 07:39 PM
  24. Alexander Lee's Avatar
    Just got my phone, late delivery.

    To refresh on this nexus 4 ordeal:

    Nov 13, first launch...a total mess, cannot order as kept losing phone from the cart...gave up.
    Nov 27, 2nd launch...same thing happened but managed to secure one 16gb in the cart but cannot proceed, took until 5:10pm PST to finally complete order with a 2-3 weeks shipping time.
    Dec 12, got shipping notice.
    Dec 13 6pm arrived.

    I really don't mind people ordered late but got their phones first as long as mine arrive within the timeframe promised. Do feel bad about those people got their orders Nov 13 but still have nothing though.
    12-13-2012 08:47 PM
  25. Tee Dee's Avatar
    Just received today at 3 pm.

    Order on Nov 27th at 5:30 PM PST.

    Now I feel less excited than the moment when I ordered. 2 weeks waiting burned all my excitement. How about 6-7 weeks of waiting? Can't imagine about it.
    12-13-2012 09:27 PM
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