01-16-2013 04:30 PM
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  1. dan1431's Avatar
    I got an email today from the "Refund Specialist" stating that even though the phone did NOT ship in two days (I was one of the people in the Nov. 30th shipping limbo) it shipped with the 1-2 week estimate.

    I find that response to be disingenuous as once the item ships, the estimated time of shipping is no longer relevant and the two day window for shipping goes into effect.

    I called my Credit Card Company and the dispute specialist agreed with me and in fact was completely shocked by the answer Google. She immediately credited my account the shipping charge and opened an investigation.

    She said either way, the credit she gave me for the shipping will stand regardless of Google answer, but she was going to try and ensure that Google got the message that 2-day shipping is the measure once the customer is notified that the item has shipped and shipping estimates are only valid prior to the item shipping.

    Dan
    12-17-2012 02:19 PM
  2. mrandradej's Avatar
    my order got shipped 9hours ago, and it contains an 8 gb
    Order Date: November 27, 2012 1:36:51 PM UTC-8
    I noticed you said "contains an 8gb". I assume you ordered it with a 16gb as well?
    12-17-2012 03:03 PM
  3. bphelminski's Avatar
    I just canceled mine. Well, actually I had to tell my credit card not to accept the charges since Google won't cancel the transaction.

    I had two 16GB on order, but they're not going to arrive in time for me to get them. I'll be leaving to go out of the country for an extended period right after Christmas, so unfortunately I won't be getting a Nexus. Bah. Oh well, the iPhone 5 is solid. Just wanted to try something new....
    12-20-2012 12:24 AM
  4. bunique4life05's Avatar
    Nexus 7 debacle all over again.

    Sent from my ADR6400L using Android Central Forums
    12-20-2012 12:43 AM
  5. kpkr12's Avatar
    After 23 days, my order processed finally....
    12-20-2012 06:36 AM
  6. abboud123's Avatar
    After 23 days, my order processed finally....
    Hi
    Was your phone an 8gb or 16 gb version? because i ordered mine 1 min after you did
    12-20-2012 12:11 PM
  7. kpkr12's Avatar
    Hi
    Was your phone an 8gb or 16 gb version? because i ordered mine 1 min after you did
    16gb
    12-20-2012 12:34 PM
  8. abboud123's Avatar
    16gb
    oh that's why, thank you for the reply
    12-20-2012 12:45 PM
  9. luisyonaldo's Avatar
    I bought 2 nexus 4 on November 27 and until now I never receive a confirmation email saying that they bought the order. Even they return the money to my card I appreciate your help, thanks!
    12-21-2012 01:08 PM
  10. randroidfan's Avatar
    I bought 2 nexus 4 on November 27 and until now I never receive a confirmation email saying that they bought the order. Even they return the money to my card I appreciate your help, thanks!
    If you go here: https://play.google.com/store/account and then log in, you should see your phone order in there. If you still have questions about your order we can try to take a guess what is going on, but you should call Google to get answers.
    12-21-2012 04:21 PM
  11. Indian03's Avatar
    my order from Nov 27 (11:34:08 PM UTC-5) was pending that had a 4-5 weeks shipping time. my got delivered on Dec 14.

    Dec 14: UPS delivered the pkg
    Dec 13 Google Inc. charged your MASTERCARD XXXXXx for $380.44. "GOOGLE *Devices" will appear on your billing statement.
    Dec 13 Google Inc. shipped your order.
    Track UPS package #XXXXXXXXXXXXXXXXXXXXXX
    Nov 27 Google Inc. received your order.
    Nov 27 You placed an order with Google Inc. on Nov 27. Google Wallet sent a copy of this receipt to xxxxxx
    Man mine is Order Date: November 27, 2012 11:06:52 PM UTC-6
    and I've got nothing... no shipping updates or anything. Should I call and hassle or what?
    Is there a diff between UTC-5 and 6? Looks like mine was ordered before but idk... Just really want it haha
    12-22-2012 06:37 AM
  12. theBeachB0Y's Avatar
    I have ordered a N4 8GB (Order Date: November 27, 2012 3:29:44 PM UTC-5)

    Still nothing

    And my samsung galaxy SII just bricked last night for no reason (completely useless, I have to send it for jtag). I would really like to have my new phone now.
    12-22-2012 12:56 PM
  13. Doooshty's Avatar
    I have ordered a N4 8GB (Order Date: November 27, 2012 3:29:44 PM UTC-5)

    Still nothing

    And my samsung galaxy SII just bricked last night for no reason (completely useless, I have to send it for jtag). I would really like to have my new phone now.
    I'm pretty sure if you ordered an 8GB (as I did) you're SOL until easter...
    12-22-2012 02:29 PM
  14. notdroid's Avatar
    Is there a diff between UTC-5 and 6?
    Yup, 11 pm at UTC-5 is an hour before 11 pm at UTC-6. Hang on there! I bought it early morning right after this.
    12-22-2012 09:03 PM
  15. guernica's Avatar
    Not that it really helps but I ordered an 8gb on Nov 27, 2012 5:34:31 PM PST.
    It was processed on the 17th but they mistakenly shipped a 16gb.
    randroidfan likes this.
    12-22-2012 11:20 PM
  16. mrandradej's Avatar
    Small bump. We're getting into week 4. Hopefully we start getting e-mails. Although I don't expect until the day after Christmas.
    12-23-2012 02:09 PM
  17. mycrownvic02#WN's Avatar
    Small bump. We're getting into week 4. Hopefully we start getting e-mails. Although I don't expect until the day after Christmas.
    ordered my 8gb on Nov 27, 2012 3:59:36 PM EST. I doubt I will hear anything next week to be honest at this point..
    12-23-2012 05:04 PM
  18. luisyonaldo's Avatar
    I bought 2 nexus 4 on November 27 and until now I never receive a confirmation email saying that they bought the order. Even they return the money to my card. How I can know when they'll buy my item? I appreciate your help, thanks!
    12-23-2012 08:39 PM
  19. wolfpackarmy's Avatar
    I haven't even been able to order one. I am in the U.S. and I can't get anything beyond an "out of stock" notification on Google Play. Can't even back order. This is ridiculous.
    12-23-2012 09:49 PM
  20. Hubertsng's Avatar
    I know this is november 27th and not 29th but i got a 4-5 weeks estimate and no Nexus 4 shipping confirmation yet.

    edit: will my Nexus 4 take longer to arrive since it says i've ordered from google at california and I live all the way in North Carolina.
    12-23-2012 09:58 PM
  21. TechZOnline's Avatar


    Thrilled!
    12-24-2012 05:49 AM
  22. mycrownvic02#WN's Avatar
    Its week 4, and my promise date is january 2nd for shipping. No shipping notifications as of yet, checked wallet, and nothing. Did anyone get lucky and get their 8gb shipping notification today?
    12-26-2012 01:28 PM
  23. donchele's Avatar
    Hi, Im a bit desperate here, so I decided to ask you guys the following:

    I bought my nexus 4 on 12/02/12, and until last week my credit card showed the 390 bucks on hold, today there are no pending charges and no charged amounts on my Credit Card, its like I have never bought any phone from google, but also I have not received any email telling me that my transaction has been cancelled.

    Today I sent an email to the guys at google asking about this and I received this answer:

    According to our records, your order should ship by the evening of January 16.
    Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.
    In your opinion, is my order canceled? is it normal that there are no pending charges on my credit card even though I have not received any email cancelling my order?
    12-26-2012 01:43 PM
  24. mycrownvic02#WN's Avatar
    Its normal. They do a pending charge to see if you have the money in your account, then the charge disappears. The charge will show back up once the phone ships..
    12-26-2012 01:51 PM
  25. donchele's Avatar
    THANK YOU!!!!!!

    This is the longest Ive waited for a phone, IM DESPERATE...
    12-26-2012 01:56 PM
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