Nexus 4 Ordered on November 27: Order Status and Tracking

[DroidTron]

I'm in the same boat as everyone else. I got all excited for nothing. Meanwhile all my accessories are starting to arrive before the phone.

Was anyone else forced to select "Link this device to my Google account." during the ordering fiasco? Whenever I unchecked it, it emptied my cart. Perhaps a bottleneck is getting these devices synced up. I'm imagining a dark warehouse with thousands of Nexus 4's boxed up to the ceiling with 1 Google Intern plugging in 1 Nexus 4 at a time getting them synced. After it's synced, he has to sort through a gigantic stack of shipping labels to be sure the right phone gets to the right person. Then he has to haul the shipping boxes via an old wheel barrel to the tractor trailer which must be filled up before dropping them off at UPS. Obviously nothing is shipping out until it's all done!

 

[88 FLUX]

 

[Thing342]

I'm in the same boat as everyone else. I got all excited for nothing. Meanwhile all my accessories are starting to arrive before the phone.

Was anyone else forced to select "Link this device to my Google account." during the ordering fiasco? Whenever I unchecked it, it emptied my cart. Perhaps a bottleneck is getting these devices synced up. I'm imagining a dark warehouse with thousands of Nexus 4's boxed up to the ceiling with 1 Google Intern plugging in 1 Nexus 4 at a time getting them synced. After it's synced, he has to sort through a gigantic stack of shipping labels to be sure the right phone gets to the right person. Then he has to haul the shipping boxes via an old wheel barrel to the tractor trailer which must be filled up before dropping them off at UPS. Obviously nothing is shipping out until it's all done!

I wasn't. I still haven't received any updated tracking yet still have a permanent $390 on my credit card. I didn't pay 20$ in shipping for this.

 

[bdavis89]

View attachment 49519

Some of us aren't so lucky..my 2.5 year old DX is on its last leg. Battery lasts all of 10 minutes, I have it plugged in at work, then plug it in when I get home. Not to mention how glitchy and slow it is..

 

[jyemenai]

Some of us aren't so lucky..my 2.5 year old DX is on its last leg. Battery lasts all of 10 minutes, I have it plugged in at work, then plug it in when I get home. Not to mention how glitchy and slow it is..

I don't know if that's worse than this crappy, slow Kyocera Hydro... but at least mine is waterproof lol. I reaaaaally hope my phone gets here within the next few days.

 

[adamdeja]

For those that have talked to Google, do the Google people seem aware that there is some problem (even if they don't know why), or is there attitude, "gee, this is the first I've heard of this." ?

When I called in the CSR immediately acknowledged that he'd had many people call about the same issue and jumped straight into sending an email to the shipping people... no BS wait for him to call UPS and try to figure it out himself

 

[uberness132]

I'm still using a silver motorola razr

 

[jyemenai]

I'm still using a silver motorola razr

The flip phone?????

... You win.

 

[XsynthZ]

The flip phone?????

... You win.

Unless someone's got one of them really old non-color screen cell pones...

 

[Nkrdbl]

For those that have talked to Google, do the Google people seem aware that there is some problem (even if they don't know why), or is there attitude, "gee, this is the first I've heard of this." ?

TBH I don't think they even know what the Nexus is... They are that bad.

I couldn't agree more, unfortunately. I've spoken to Google a few times, and each time they tell me that they needed to escalate my issue to a specialist.

I did post earlier in this thread to mention when I placed my order but forgot to mention that when I did order it the confirmation email said 1-2 weeks. As others have mentioned, I'm perfectly fine waiting the full two weeks. The part that bugs me is that Google sent us a "Your order has shipped" email, when according to UPS it certainly has not shipped. Also the fact that Google is blaming UPS, and UPS blames Google.

Soon enough we'll have our new phones...right?

 

[xstinkyx]

Ok, I just called them up (at the 1-855-836-3987 number) just to see what they would tell me and if there was a new company line about all of this.

Ordered on the 27th, got "Shipped" email on the 30th, UPS site still says both "A UPS shipping label has been created" and "Scheduled Delivery: Tuesday, 12/04/2012, By End of Day"

- At first the rep stated it hadn't shipped and that it's waiting "to leave the warehouse"
- I pointed out to her that the email said it "shipped" and that the tracking page stated a delivery today.
- I asked if I would still have to pay for the 2-day shipping, she said yes.
- She put me on hold to speak with a supervisor. The supervisor apparently had no new info for her, but did allow her to escalate the issue to their shipping specialists or whatever they're called. Apparently this escalation is done via email and when she gets more word she will then email mean.
- Soon after the call, I received an email that included: " I understand that you were calling to see when your order would ship. I seen that your estimated ship time is 1-2 weeks. If there is anything further we can assist you with, please feel free to reply"

 

[TdotLee]

The flip phone?????

... You win.

Yeah, I thought I had it bad still using a G1 with a battery that won't stay charged...

 

[Exergy]

It's going to funny if all of you get home from work tonight and find a UPS box at the door.

I just got home...its not. I almost got excited when there was a shipping notification on the door but it was for another apartment.

 

[DroidTron]

Damn, I replaced my flip razr with my Sprint Touch (Vogue) which is what I'm using now.

I'm still using a silver motorola razr

 

[XsynthZ]

Good God, I hope Google gets you two your Nesuss/Nexii fast... You two deserve it...

 

[taj7575]

It's worse than that... They're taking customer orders and ARE processing the credit cards. Several of us have permanent charges on our cards for an item that is nowhere to to be found. The charge for mine made it onto my latest Visa statement that I received yesterday, so it's a permanent charge, not a mere or temporary credit card "approval" charge.

Same here. I was pretty annoyed about that. I'd rather have the option of canceling this order, rather than them doing what they are doing now, which is billing me and telling me it has shipped, even though I have no shipping information whatsoever!

 

[taj7575]

I'm in the same boat as everyone else. I got all excited for nothing. Meanwhile all my accessories are starting to arrive before the phone.

Was anyone else forced to select "Link this device to my Google account." during the ordering fiasco? Whenever I unchecked it, it emptied my cart. Perhaps a bottleneck is getting these devices synced up. I'm imagining a dark warehouse with thousands of Nexus 4's boxed up to the ceiling with 1 Google Intern plugging in 1 Nexus 4 at a time getting them synced. After it's synced, he has to sort through a gigantic stack of shipping labels to be sure the right phone gets to the right person. Then he has to haul the shipping boxes via an old wheel barrel to the tractor trailer which must be filled up before dropping them off at UPS. Obviously nothing is shipping out until it's all done!

I had the same exact problem, and that's why I kept it checked as well. I have no idea why they even had that option.

 

[uberness132]

What exactly is "Link with my Google account"? is it anything we can't do ourselves at home? it would save them a lot of time if we could...

 

[Exergy]

What exactly is "Link with my Google account"? is it anything we can't do ourselves at home? it would save them a lot of time if we could...

It means that when you receive the phone it already has your google account loaded on. It would take all of 2 minutes to set up when you received the phone.

 

[FYourProblems]

I don't know what you guys are whining and moaning about to be quite honest. Perhaps your eyes glazed over from the thought of throwing money on yet another tasty new phone that will be forgotten about in a few months and you couldn't properly read shipping estimates, but the earliest estimates on the 27th said 1-2 weeks shipping time.

To the average person, this is pretty straightforward, but some of you tech fiends out there seem to have trouble deciphering these cryptic messages that Google seems to deliberately scheme in order to make your personal lives living hells. Allow me to clear the waters and shine some light and hopefully everyone will walk away from this with better expectations and more nerves: YOUR PHONES WILL NOT ARRIVE IN A WEEK OR LESS THAN A WEEK FROM WHEN YOU PURCHASED THEM. At the earliest, according to what you agreed to when you bought them, your phones will SHIP OUT today (a week after you bought them), which would mean with 2 day shipping... let me do some math... yes, you'll have to wait another 2 days for your phones. Horrible, I know, but get ready for this next part: those are the EARLIEST estimates, as Google said 1-2 weeks so that means it could potentially take a whole other WEEK before your phone ships out, and just like before we add the shipping time on top of that because we learned today that "shipping" is not synonymous with "in my hand installing the latest starbucks app" so add another 2 days, and the first phones are to be arriving are in 9 days from today. Anything sooner is just luck and Google rewarding you for your extended patience. Perhaps they're too busy answering your annoying phone calls and can't actually get any work done shipping phones.

Stay safe out there, friends.