Nexus 4 Ordered on November 27: Order Status and Tracking

[thekazman]

I called and spoke with a rep that basically said I received the tracking number in error. When I asked why the pending charge on my credit card went to a hard charge on the 30th after receiving the tracking number, the rep had no explanation. According to her, charges are only supposed to appear after the device shipped, and that my device had not shipped yet. She said my tracking information should be updated by Friday though and if it's not to call back again to have a shipping specialist look into the issue.

For some more info, I got my order in on the 27th and was a 1-2 week. My tracking number still just says the label was created on the 29th.

 

[corance]

FWIW, talked w/a CSR. The current story on why the order is in limbo (YSoD) is that Google dropped the ball and is backed up getting the Nexus 4's to UPS. I asked the CSR that if there was a backup shipping the phones, why then were people who were quoted longer delivery times getting their phones prior to me and there was no answer nor even a coherent attempt at an answer. Every day, the story changes. Yesterday it was UPS fault, today, its backed up, tomorrow????

Tomorrow I will have my phone

 

[corance]

But did you get the shipping notification on the 30th?

Nope...I got it when I was supposed to.

 

[nexus4ybod]

Tomorrow I will have my phone

why the f*** do you keep on repeating this? i swear you've said this more than 5 times in this thread alone.

 

[SeiRyuSeijin]

Ok, then you do not really need to keep repeating that it is arriving, unless you are trying to be an ass and brag

Nope...I got it when I was supposed to.

 

[corance]

I haven't been counting. I have been counting how many times people have complained. Let's stay positive!

 

[lindend]

All we can do is wait.

Alas, I will have to pay for another month of Virgin Mobile service for my very over-the-hill Optimus V on the 8th unless the phone gets here in the next day or two (which is looking more and more unlikely), so in this case, waiting costs me money. :'( :-$

 

[bobjohnson201]

In all honesty, if I was part of the google play support and kept getting emails with people saying things like:

"where is my phone? I haven't gotten any tracking info and its been X amount of days!!"
"why have i been charged when my phone hasn't been shipped?"
"where is my phone!!??"
"why are people who ordered in the 2-3 week window getting their orders shipped before me when I ordered in the 1-2 week window!!??"
"I want a shipping refund because shipping took X amount of days!!"
etc. etc.

I would be so tempted to do something like this:

Dear Customer,

Sincerely,

Google Play Support

If this was helpful, click here!

Note: I am not saying these problems aren't legit, I am pissed too, just trying to throw in some humor

 

[bilago]

why the f*** do you keep on repeating this? i swear you've said this more than 5 times in this thread alone.

Don't worry he will have a DOA

 

[bobjohnson201]

Not just you, and I guess "attacking" is harsh, but it seems the 1-2Ws are trying to stop the 2-3Ws from expressing their joy, that's all.

we (1-2 weekers) are not 'mad' at them, we are just f***ing pissed at google as this is just messed up

 

[Plecebo]

For those looking for updates. 1-2 weeker got the first shipping notice today and ups now says phone is in Seattle.

Seriously not trying to brag or rub it in anyone's face just contributing more info for those keeping track.

When I was a 1-2 weeker following this thread I was also getting frustrated hearing about everyone who got shipping notices last Friday and I wasn't getting anything, but I kept reading to get more info.

Sent from my Nexus 10 using Tapatalk 2

 

[bobjohnson201]

Here's the super-helpful response I just now received after my call to the Play store a couple of day ago:
------------------------------
Hi Toby,

Thank you for contacting Google Play support.

After reviewing your account, I can confirm that your order has shipped. You can check the status of your order any time at https://wallet.google.com/xxxxxxxxxxxxxxxx

You can also track your package using the tracking number found in your shipment confirmation email or in your Google Wallet account at https://wallet.google.com.

All packages are delivered via UPS two-day shipping. However, please note that it may take up to 2 business days for us to process your order for shipment. Once your order has been shipped, you will receive an email notification with a UPS tracking number. Your estimated time of delivery will be determined at the point that your order has been processed and shipped. It may take 24 hours for the UPS package tracking to return any information for your tracking number.

If you have not received a package tracking number after 2 business days have passed, please contact our support team via phone or via email.

Once you place an order, charges generally post to your credit/debit card after your order has shipped, usually within a few days. Check your receipt on Google Wallet in the Transactions section of your account to see if your card has been charged or the exact date your credit/debit card was charged for your purchase. Note that immediately following your order, you may see an authorization in the amount of your order or a $1 authorization. Learn more about authorizations.

Contact us via email for detailed order status.
------------------

Complete garbage, or course. Thanks for your time & effort, Google.

i got this sh** too. i was like "were you high or something google dude? you completely missed my complaint here."

 

[SeiRyuSeijin]

Ironically, you are MORE lucky than us who received an email on the 30th...

For those looking for updates. 1-2 weeker got the first shipping notice today and ups now says phone is in Seattle.

Seriously not trying to brag or rub it in anyone's face just contributing more info for those keeping track.

When I was a 1-2 weeker following this thread I was also getting frustrated hearing about everyone who got shipping notices last Friday and I wasn't getting anything, but I kept reading to get more info.

Sent from my Nexus 10 using Tapatalk 2

 

[corance]

Don't worry he will have a DOA

Now that's not very nice...I haven't said "I'm getting it tomorrow" as much as others have said "where is my phone?" Now have I?

 

[bobjohnson201]

to my understanding for 1-2 weekers:
shipped email on 30th- YBOD
shipped email today - legit

 

[doncaballero]

to my understanding for 1-2 weekers:
shipped email on 30th- YBOD
shipped email today - legit

Sadly, I think you're correct. Holding out hope that we'll also get ours tomorrow and we just didn't get an update . . . but I'm not optimistic.

 

[DogEarsAZ]

I was the 4-5 week guy from earlier that was shocked to see a shipping notification. As of now, the phones are here in Phoenix and scheduled for delivery tomorrow. However, they have not dinged my CC on file with the Play Store as of yet. I've never known Chase to be that slow with a charge posting to the account, maybe it will ding tomorrow.

Who the hell knows at this point, it could just be an empty box that weighs 1.9 pounds? Or.....Google sent me a letter bomb because I'm currently using a WP7 device?

I normally don't get this lucky, must be all that clean livin'......ya.

 

[Exergy]

Sadly, I think you're correct. Holding out hope that we'll also get ours tomorrow and we just didn't get an update . . . but I'm not optimistic.

Seriously holding out hope for tomorrow as well but I've just been set up for so much disappointment lately.

 

[bobjohnson201]

Sadly, I think you're correct. Holding out hope that we'll also get ours tomorrow and we just didn't get an update . . . but I'm not optimistic.

i would be stunned if it came tomorrow. i just cant see it.

 

[XChrisX]

UGH, not sure that I can make it a month longer with my Galaxy SIII...LOL just kidding. I want my phone ASAP like everyone else, but it's out of my control right now anyway. Good luck to those with shipping notifications!