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  1. Thread Author  Thread Author    #1  

    Default Is there a consensus about the following bugs?

    Got my N4 last night and wanted to check with you guys the following nuances that I've encountered:

    1. When I'm in a call, the screen turns off and I can't access it until my call ends.

    I installed a BSE shield, could this be the issue?

    2. Noticed last night that the screen wouldn't turn off the screen after 15 segs.

    Could it be a simple setting that I've missed?

    3. Call quality. Even using a headset, I get some distortion unless I really turn down the volume.

    I've read people have this problem.

    -----

    So, basically just wanted to get a clearer picture on this.

    Are this issues hardware related? Software related? Should I call Google for a replacement?

    The only one that REALLY bothers me right now is not been able to interact with the screen while in a call.

    The other 2 I could just wait for a software fix (if they are software related).

    Thanx for the input.
  2. #2  

    Default Re: Is there a consensus about the following bugs?

    I had that problem with the screen turned off when taking or making calls. I had the SPG screen protector on and it doesn't have a cut out for the proximity sensor, and that was the problem. I took it off and it works perfect now.
  3. #3  
    Exergy's Avatar

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    Default Re: Is there a consensus about the following bugs?

    I hear the N4 has a super sensitive proxy sensor so screen protectors are causing interference.
  4. #4  

    Default Re: Is there a consensus about the following bugs?

    I have the same screen problem, however, only if I'm using another application during that call. For example, if I'm on a call, and I get a text message, I will then open the message, read it, respond and go back to the call, the screen will eventually turn off and it can't be turned back on until the call ends. So I guess it happens but only in this case.
  5. Thread Author  Thread Author    #5  

    Default Re: Is there a consensus about the following bugs?

    Quote Originally Posted by DavidT787 View Post
    I had that problem with the screen turned off when taking or making calls. I had the SPG screen protector on and it doesn't have a cut out for the proximity sensor, and that was the problem. I took it off and it works perfect now.
    Yeah, I took off the front screen protector and it worked fine.


    Sent from my Nexus 4 using Android Central Forums
  6. #6  
    Kaenon's Avatar

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    Default Re: Is there a consensus about the following bugs?

    Quote Originally Posted by LeftEyeBlindPR View Post
    Got my N4 last night and wanted to check with you guys the following nuances that I've encountered:

    1. When I'm in a call, the screen turns off and I can't access it until my call ends.

    I installed a BSE shield, could this be the issue?

    2. Noticed last night that the screen wouldn't turn off the screen after 15 segs.

    Could it be a simple setting that I've missed?

    3. Call quality. Even using a headset, I get some distortion unless I really turn down the volume.

    I've read people have this problem.

    -----

    So, basically just wanted to get a clearer picture on this.

    Are this issues hardware related? Software related? Should I call Google for a replacement?

    The only one that REALLY bothers me right now is not been able to interact with the screen while in a call.

    The other 2 I could just wait for a software fix (if they are software related).

    Thanx for the input.
    I don't have any of these issues.

    Erase your phone, reinstall the 4.2.1 update and try again.
  7. #7  

    Default Re: Is there a consensus about the following bugs?

    Quote Originally Posted by LeftEyeBlindPR View Post
    Got my N4 last night and wanted to check with you guys the following nuances that I've encountered:

    1. When I'm in a call, the screen turns off and I can't access it until my call ends.

    I installed a BSE shield, could this be the issue?

    2. Noticed last night that the screen wouldn't turn off the screen after 15 segs.

    Could it be a simple setting that I've missed?

    3. Call quality. Even using a headset, I get some distortion unless I really turn down the volume.

    I've read people have this problem.

    -----

    So, basically just wanted to get a clearer picture on this.

    Are this issues hardware related? Software related? Should I call Google for a replacement?

    The only one that REALLY bothers me right now is not been able to interact with the screen while in a call.

    The other 2 I could just wait for a software fix (if they are software related).

    Thanx for the input.
    I seem to have
    1.When I'm in a call, the screen turns off and I can't access it until my call ends.

    This is really irritating and I feel helpless when the customer service bot asks me to press an option. It seems to turn on, when I hold the phone flat, but sometimes even that fails. I have a screen protector too, don't want to remove that.
  8. #8  

    Default Re: Is there a consensus about the following bugs?

    Pretty sure the screen protector is the problem
  9. #9  
    squadz's Avatar

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    Default Re: Is there a consensus about the following bugs?

    Quote Originally Posted by mneleventhirty View Post
    I seem to have
    1.When I'm in a call, the screen turns off and I can't access it until my call ends.

    This is really irritating and I feel helpless when the customer service bot asks me to press an option. It seems to turn on, when I hold the phone flat, but sometimes even that fails. I have a screen protector too, don't want to remove that.
    Move the phone away from the dark... the screen turns off to prevent you pressing buttons with your ear. Move it into the light or away from your head and you'll magically be able to do whatever you want again.
  10. #10  

    Default Re: Is there a consensus about the following bugs?

    Quote Originally Posted by squadz View Post
    Move the phone away from the dark... the screen turns off to prevent you pressing buttons with your ear. Move it into the light or away from your head and you'll magically be able to do whatever you want again.
    Yes tried that, even when outside, that's what I meant by holding it flat, but it still wouldn't work. Like others pointed out it is probably the screen protector interfering with the sensor. I will probably have to trim it at the corner. Can't afford to remove the protector, with my two year old always wanting to play with the phone.
  11. Thread Author  Thread Author    #11  

    Default Re: Is there a consensus about the following bugs?

    It's the screen protector.

    I bit the bullet and took it out and the proximity sensor started working again.

    I'll wait 'till the vendors get their act together and release a screen shield with the proper cut-out for the sensor.
  12. #12  
    gomab357's Avatar

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    Default Re: Is there a consensus about the following bugs?

    Quote Originally Posted by LeftEyeBlindPR View Post
    Got my N4 last night and wanted to check with you guys the following nuances that I've encountered:

    1. When I'm in a call, the screen turns off and I can't access it until my call ends.

    I installed a BSE shield, could this be the issue?

    2. Noticed last night that the screen wouldn't turn off the screen after 15 segs.

    Could it be a simple setting that I've missed?

    3. Call quality. Even using a headset, I get some distortion unless I really turn down the volume.

    I've read people have this problem.

    -----

    So, basically just wanted to get a clearer picture on this.

    Are this issues hardware related? Software related? Should I call Google for a replacement?

    The only one that REALLY bothers me right now is not been able to interact with the screen while in a call.

    The other 2 I could just wait for a software fix (if they are software related).

    Thanx for the input.
    I thought I was the only one experiencing the distortion issue. If you figure anything out, let me know...
  13. #13  

    Default Re: Is there a consensus about the following bugs?

    I experienced the same thing when bringing home a brand new Razr Maxx HD from the Verizon store last weekend. The screen would not turn back on and I couldn't end the call until the other person hung up. This occurred right off with the first phone call received and each call afterwards. I did NOT have a screen protector on either. I returned the phone the next day.
  14. #14  

    Default Re: Is there a consensus about the following bugs?

    make sure your screen cover is cut around the sensor.
    Tom Fairclough
    Credo faber est quisque fortunae suae
    I believe every man is the artisan of his own fortune
  15. #15  

    Default Re: Is there a consensus about the following bugs?

    1. When I'm in a call, the screen turns off and I can't access it until my call ends.

    I installed a BSE shield, could this be the issue? This could block the proximity sensors so try to cut a hole in the screen protector if there isn't. Check the hardness scale of the gorilla glass and the metal you'll use, if the metal is lower then you can cut it without removing the screen protector.

    2. Noticed last night that the screen wouldn't turn off the screen after 15 segs.

    Could it be a simple setting that I've missed? If you didn't set it up then it wouldn't. I'm not sure myself but you may have changed the wrong setting.

    3. Call quality. Even using a headset, I get some distortion unless I really turn down the volume.

    I've read people have this problem. Yeah, this might be a problem. I think your device is a little faulty though or your connection is because you shouldn't get distortion using your headset (unless your headset sucks) but only reported problems was the earpiece but they sent it in for a replacement
  16. #16  
    bobjohnson201's Avatar

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    Default Re: Is there a consensus about the following bugs?

    i have the earpiece buzzing problem. no problems other than that.
    Kyocera Marbl >> Kyocera Slider Sonic >> Sony Ericsson W580i >> LG Envy Touch >> Samsung Epic 4G >> LG Nexus 4

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