Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Page 6 of 6 FirstFirst ... 3456
Results 126 to 144 of 144
Like Tree7Likes
  1. #126  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    Why did you order a replacement?

    Early hours Monday 14th January UK time my Nexus 4's battery died, wouldn't turn on and LED flashed red when on charge. Google called it a "critical battery issue"?

    Did you received the replacement?

    Yes

    How long did it take?

    Just over 7 days. Called about about 8:00am UK time on Monday 14th January, received RMA 2:06am Tuesday 15th, received shipping notice 18th January and received replacement 5:50pm Monday 21st January.

    Did the replacement N4 have other issues?

    Not that I am aware of... Only had it two days...

    How would you rate the process?

    The process wasn't too bad, 7 days turn-around was pretty good although the longest 7 days I can remember. I totally understand why Google put an Auth on my card but that doesn't mean this whole process was convenient, being out of pocket 280GBP for two plus weeks isn't convenient but at least I have a new N4...



    Sent from my 32GB Nexus 7 using Tapatalk HD
    Nexus 4 16GB Paranoid Android 3.68/TWRP
    Nexus 7 32GB 4.2.2 Rooted/CWM
  2. #127  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    I got my replacement phone but it's got a slight earpiece buzz. I'm wondering which phone to keep as reckon most of them have issues and can't keep waiting for replacements.
    So - overheating, battery draining phone every few days, or buzzy phone? Google Support just send bland auto gen replies to specific questions, so not even sure how long I have to get the return back to them. I asked them, no specific reply to my question.
    I like the phone but they are so annoying that I'm almost tempted to return both and get another phone entirely.
  3. #128  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    Anybody else with an authorisation on their card get the authorisation released after a few days?
    I wasn't expecting it released until they had received my faulty Nexus 4...

    Sent from my 16GB Nexus 4 using Tapatalk 2
    Nexus 4 16GB Paranoid Android 3.68/TWRP
    Nexus 7 32GB 4.2.2 Rooted/CWM
  4. #129  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    Quote Originally Posted by JayJ-1974 View Post
    Anybody else with an authorisation on their card get the authorisation released after a few days?
    I wasn't expecting it released until they had received my faulty Nexus 4...

    Sent from my 16GB Nexus 4 using Tapatalk 2
    Yup but it still says pending in google wallet. No idea why.

    Sent from my Nexus 4 using Android Central Forums
  5. #130  
    bobjohnson201's Avatar

    Posts
    845 Posts
    Global Posts
    851 Global Posts
    ROM
    Stock

    Default Re: The "I've requested a replacement Nexus 4" thread...

    Quote Originally Posted by Hubertsng View Post
    Yup but it still says pending in google wallet. No idea why.

    Sent from my Nexus 4 using Android Central Forums
    yea but there's no charge on cc statement so it doesnt really matter i guess
    Kyocera Marbl >> Kyocera Slider Sonic >> Sony Ericsson W580i >> LG Envy Touch >> Samsung Epic 4G >> LG Nexus 4
  6. #131  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    Why did you order a replacement? Thursday Jan 24th 2013

    Did you received the replacement? Monday Jan 28th 2013

    How long did it take? 2 Days (not including the Weekend)

    Did the replacement N4 have other issues? Not that I could find...Seems brand new

    How would you rate the process? I was pretty surprised how well the replacement process went. It was pretty painless. The Customer Rep was very helpful and I didn't have any problems with my RMA request. My original device had dead/stuck pixels in the virtual buttons pane. Its is kind of disappointing that my first handset lasted only 24 days tho, Out of my last 4 phones I probably had to request a replacement, once for my HTC G2. (the other phones were a couple of blackberrys, and a Galaxy S2) I hope this replacement lasts until I get shammed into buying the next latest and greatest Nexus with Key Lime Pie.

  7. #132  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    I have the same issue with Nexus 4 and ATT. Never was a problem with Galaxy Nexus.
    Is this issue resolved with a new Nexus 4 or is this a problem with this model?
    If a problem with this model, I'm going back to Galaxy Nexus, which is a much better phone only b/c of very poor connectivity issues with Nexus 4.
  8. #133  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    After reading this thread, I'm trying to decide whether to request a replacement. My N4 has a noticeable screen defect at the top, with several dim areas. These are covered by the notification bar, and so are not visible unless you are viewing something fullscreen. You can sort of see it in at the left of the attached pics taken with my old phone (it's worse in real life) What does your screen look like? Would you keep this phone or return it and hope for better?


  9. #134  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    I'm bummed, just got mine today, and like others I had the light/bright spot in the screen, only it was in the mid-upper left area of the screen, and pretty noticeable. Only just started the return process, hopefully it's quick/painless and the new one doesn't have that problem. I didn't even have a chance to put my SIM in the device to see if the earpiece was ok or not. *sigh*.
  10. #135  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    I have a question for you guys

    The hold that they put on the credit is just to make sure that you send back your original device, right? Do they inspect the device? Mine has a problem with the power button. If the power button works well when they'll inspect it, will i have to pay the 350 $ ?

    Thank you!
  11. #136  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    Those screen defects are truly disappointing.. I got lucky with mine

    Sent from my Nexus 4 using Tapatalk 2
  12. #137  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    To everyone who's gotten a replacement - do you just pop in your old sim into the replacement device and everything (service wise) is set up?
  13. #138  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    I am in the same boat, they put a hold on my card and I don't have credit cards so it is coming from my check card so now I have money that is freezed up until they get me my phone, and I can return my defective one. They have all your information, so there is not a need for a full charge I can understand some kind of charge, but not a full one.
  14. #139  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    Why did you order a replacement?

    My current N4 (had for 3 months) generally works great, but has an annoying tendency to lock up when I charge it overnight. Notification LED still blinks, but the screen won't turn on and if I have an alarm clock set, it won't go off. I have to hold the power button to force the phone off, then turn the phone back on. This happens with a 100% factory reset phone and no apps installed, and heard of other people RMAing their phones to fix this problem, so I went for it.

    Did you received the replacement?

    Yes.

    How long did it take?

    Shipping took a week.

    Did the replacement N4 have other issues?

    Here's one of the better pictures of the screen. It gets much worse than this, the phone's unusable.



    How would you rate the process?

    Google tells me I have to complete the original RMA first - I have to send my first phone in and wait for them to receive it. When that RMA concludes, then I have to open up another RMA for the botched replacement. So yeah, I pretty much have to go without a phone for 2+ weeks.

    I spent a fair bit of time on the phone with them yesterday, arguing that I'd much rather hang onto my first phone so I actually have a phone to use, and RMA the replacement instead. There's a "specialist" looking into this but I haven't heard anything back from them yet.
  15. #140  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    Why did you order a replacement? signal strength

    Did you received the replacement? Yup

    How long did it take? 5 days

    Did the replacement N4 have other issues? Dont know It's on eBay

    How would you rate the process? Aside from being told i was going to get a call back and never did, it was OK.
  16. #141  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    My replacement order was competed on Thursday 5/9, shipped at 3:30AM on Friday. My tracking number still won't work, but I really hope it gets here today. I'm not a very patient person lol.
  17. #142  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    Why did you order a replacement? 2 replacements in 1 week... 1st Nexus does not recognize any sim card ...2nd nexus does not vibrate at all

    Did you received the replacement? Yes

    How long did it take? Very fast 2 business days on both replacements

    Did the replacement N4 have other issues? 1st replacement was not vibrate but the second one work perfect

    How would you rate the process? 10 out of 10 , talked to google support for 5 minutes and they sent me the email for RMA then just order the replacement within 10 minutes.

    TIPS: Try to order RMA before 3PM then you will get new nexus in next 2 business day!
    For those who worry about credit card that has been authorized for RMA - For me, google removed hold on my credit card immediately when they got my defective nexus.

    Love to do business with Google !!
  18. #143  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    So what happens if I get the replacement and lg repair decides not to honor the warranty for some reason?
  19. #144  

    Default Re: The "I've requested a replacement Nexus 4" thread...

    My T-Mobile Nexus 4 just didn't turn on one morning. I called up T-Mobile and they sent me a replacement device within a week for $20.
    And I'm still not sure whether my replacement is brand new or refurbished.

    Posted via a naked Nexus 4 running 4.3 (No cover for me!)
Page 6 of 6 FirstFirst ... 3456

Similar Threads

  1. Replies: 15
    Last Post: 07-10-2010, 05:52 PM
  2. Post your photos you've taken with your Nexus here >>>
    By Jeremy in forum Google / HTC Nexus One
    Replies: 16
    Last Post: 05-25-2010, 09:19 PM
  3. Replacement Nexus One - Refurbished or New?
    By jmwein in forum Google / HTC Nexus One
    Replies: 3
    Last Post: 04-29-2010, 08:49 PM
  4. Opinion: The Incredible is Ugly and Inferior to Nexus One
    By froboebel in forum General News & Discussion
    Replies: 8
    Last Post: 02-12-2010, 06:39 PM
  5. Ok this is the ROM I've been looking for
    By ardoreal in forum Software Development and Hacking
    Replies: 15
    Last Post: 01-23-2010, 10:28 PM

Posting Permissions