Nexus 4 not display the IMEI

**alongol** · 12-03-2012, 08:51 AM

I bought the nexus 4 from carphone warehouse in uk.

the phone is SIMFREE, but not recognize the cellular network.

also, i cant see the IMEI code:

why i cant see the IMEI code?
(on the box i have the IMEI code)

**N4Newbie** · 12-03-2012, 09:29 AM

That does seem odd.

What happens if you go to Menu -> Settings -> About Phone -> Status? Scroll down to IMEI; is it there?

**alongol** · 12-03-2012, 09:33 AM

Originally Posted by N4Newbie

That does seem odd.

What happens if you go to Menu -> Settings -> About Phone -> Status? Scroll down to IMEI; is it there?

no.
its look:
IMEI - UNKNOWN

**N4Newbie** · 12-03-2012, 09:47 AM

Well, I can only say that I see the IMEI in both places even when I remove the SIM card entirely.

**alongol** · 12-03-2012, 09:49 AM

its true if your phone work.
what i can do?

**N4Newbie** · 12-03-2012, 09:56 AM

I don't know. Call Google Support?

I was only able to find a US number, 1-855-836-3987; I suppose there must be a UK number as well.

**N4Newbie** · 12-03-2012, 10:01 AM

I have also learned that dialing *#06# should display the IMEI in a pop up box.

And (I just checked my own N4), the IMEI should be etched on the bottom of the SIM card tray. Pop it out, turn it over, and look for a number which begins with "IMEI "

Seems a bit odd, if you think about it. What is the point? Suppose you lose your SIM card tray and need a replacement?

**N4Newbie** · 12-03-2012, 10:18 AM

My final comment:

From my research just now, a (modern) phone which will not display its IMEI number is broken, trashed, bricked, whatever. If you rooted the phone or installed a non-factory rom, try restoring the original factory image and see if that resolves the matter.

If not, call your supplier and demand a replacement phone.

**theduder** · 12-03-2012, 01:33 PM

The IMEI is on the back of the phone (or at least the clear cling protecting the back). It's also printed on the box the phone comes in.

**N4Newbie** · 12-03-2012, 01:38 PM

Originally Posted by theduder

The IMEI is on the back of the phone (or at least the clear cling protecting the back). It's also printed on the box the phone comes in.

Yes, I think that is understood. The question is, what is wrong with his phone that it will not display this information internally? From everything I have been able to find on this subject, the indication is that something is seriously wrong with the device...

**theduder** · 12-03-2012, 01:48 PM

Originally Posted by N4Newbie

Yes, I think that is understood. The question is, what is wrong with his phone that it will not display this information internally? From everything I have been able to find on this subject, the indication is that something is seriously wrong with the device...

I'm not 100% certain, but I -think- mine didn't show an IMEI until I put the SIM in it. Once I put one in it was in there.

I don't see in the OP's posts if he has ever inserted a SIM in the phone or not.

**Citizen Coyote** · 12-03-2012, 03:50 PM

My question is why is the phone displaying Hebrew characters in the OP's second pic?

**alongol** · 12-04-2012, 07:40 AM

Originally Posted by N4Newbie

My final comment:

From my research just now, a (modern) phone which will not display its IMEI number is broken, trashed, bricked, whatever. If you rooted the phone or installed a non-factory rom, try restoring the original factory image and see if that resolves the matter.

i cant replacmet the phone because i left uk.
and i didnt change anything on the phone.

**alongol** · 12-04-2012, 07:42 AM

Originally Posted by theduder

I'm not 100% certain, but I -think- mine didn't show an IMEI until I put the SIM in it. Once I put one in it was in there.

I don't see in the OP's posts if he has ever inserted a SIM in the phone or not.

I tried to put 5 different sims on the phone.
the IMEI still blank

**N4Newbie** · 12-04-2012, 08:02 AM

The most reasonable choice seems to be to call Google support.

**alongol** · 12-04-2012, 08:16 AM

Originally Posted by N4Newbie

The most reasonable choice seems to be to call Google support.

i tried.
They refer me to the shop. and i left uk and cant sent it.

**N4Newbie** · 12-04-2012, 09:29 AM

Maybe you can try restoring the factory image anyway? Someone else will have to tell you how to do that or you can search the forum.

**still1** · 12-04-2012, 09:51 AM

was there an IMEI id at the back of the device when you received the device. it will be on the back screen protector.

**N4Newbie** · 12-04-2012, 09:57 AM

Originally Posted by still1

was there an IMEI id at the back of the device when you received the device. it will be on the back screen protector.

It is also etched on the bottom of the SIM card tray. But, I am sure that is not the issue; almost by definition, it seems there must be something wrong with a phone which cannot display its own IMEI number.