Well I'm unlucky....lost in transit

**DaMaDo** · 12-04-2012, 07:58 AM

Note the initial "out for delivery" date
Google has been relatively quick to respond and nice so far, but I'm trying to get them to act a bit quicker

**rromeroiii** · 12-04-2012, 08:10 AM

Wow.... That is a first for me.....

Sent From My NX7

**brett_f** · 12-04-2012, 08:17 AM

Sounds like your UPS driver *really* wanted a new Nexus 4

**minnemike** · 12-04-2012, 09:41 AM

UPS once delivered a laptop I ordered to the neighbor down the street about 4 houses away. It was also "lost", but just before I decided to ramp up the solution avenues, my neighbor nicely came by to deliver it to me by hand - this was 3 days after it was delivered to her.

I probably should have just made them deliver another laptop to me for all the trouble.

**Go Ogle** · 12-04-2012, 12:29 PM

Driver stole it. Seriously.

Sent from my Nexus 4 using Android Central Forums

**Go Ogle** · 12-04-2012, 12:29 PM

Or the person that put it on your drivers truck

Sent from my Nexus 4 using Android Central Forums

**DaMaDo** · 12-04-2012, 08:29 PM

And after two more emails google hasn't responded all day. Maybe their "shipping specialist" is still seeing out for delivery today and hasn't noticed the pattern.

**V-Tech** · 12-04-2012, 08:41 PM

Sorry to hear that

I know i would be very upset for such a thing specially that we all are waiting for this device for such a long time.

**arizonamman** · 12-04-2012, 09:55 PM

If the UPS driver did not key in "Left with neighbor" as they are suppose to, it would not show on tracking.

**Exergy** · 12-04-2012, 09:59 PM

That's crazy. Definitely a first. Your's really is lost.

**DaMaDo** · 12-04-2012, 09:59 PM

I'm in a building with 24 hour receiving...it definitely wasn't left with a neighbor. I already contacted UPS and they told me it was "lost in transit" and they needed the shipper, google, to ask for a formal investigation before they are liable.

And this latest email has me wondering what to do next...it's 11pm here and this is what I get:

**DaMaDo** · 12-05-2012, 01:48 PM

I had to call UPS again and when I explained Google's response so far, they volunteered to call them while I was on hold and finally put an end to this "out for delivery" status.

UPS said 8 business days to investigate before issuing the claim to Google.

Now I wonder if Google will send me a new one right away or just wait it out.

**BBarnaby** · 12-05-2012, 02:07 PM

Originally Posted by DaMaDo

I had to call UPS again and when I explained Google's response so far, they volunteered to call them while I was on hold and finally put an end to this "out for delivery" status.

UPS said 8 business days to investigate before issuing the claim to Google.

Now I wonder if Google will send me a new one right away or just wait it out.

You are in a really crappy situation. :/
Kinda sucks how it took UPS until today to launch an investigating.

**bender234** · 12-08-2012, 01:38 PM

I am in the exact situation. Mine was lost on 12/06. Since then I have been back and forth with both UPS and google. Google says to wait, UPS says to ask the shipper to file a claim. really sucks

**ashenwreck** · 12-11-2012, 09:04 AM

This just happened to me, as well. Was scheduled for delivery on the 6th, but hasn't showed up for 3 business days. Calling Google Play store support and got my issue 'resolved' without too much hassle (it was filed as a lost or stolen package, so the IMEI will be disabled and from the email it seems like they can disable the hardware, as well? Whoever took it will have a very attractive brick) . The lady I spoke to tried saying it was coming today based off rescheduled delivery date until I explained the delivery date just seems to roll over automatically. Refund is expected to happen in 14 days at the latest and I have to re-order it. Which I did, hopefully it actually makes to me this time. Damn you, UPS.

**DaMaDo** · 12-11-2012, 09:17 AM

I got mine yesterday...they shipped me another one two days after UPS set the status of the first one to lost in transit.

Don't bother emailing google. They will just tell you it's out for delivery.

Either call them or call UPS. It's probably best to call UPS first to get the status switched.

**ashenwreck** · 12-11-2012, 09:27 AM

Damn, looks like I should have contacted UPS first (well, technically I did, but through email only, they suggested having Google file for a package investigation, which prompted me to call Google). So I went from being in the 1-2 week window from ordering on the 27th to the 5-6 week one now. Ugh.