Not trying to be argumentative, but if Verizon dominates the customer service awards every year, there needs to be an "Oversight Committee" investigation started immediately becuz SOMEONE is definitely on the take...
If u've never had one of their Reps try to strongarm, intimidate, look down upon or be less than interested in ur business, consider urself lucky. they have the absolute worst collective attitude of ANY "consumer product" i have E-V-E-RRRRRRRR encountered. (and i been "consuming" for 50+ years : ) As for T-Mo, i get the "ghetto" observation, but i think a better choice of words would have been "no frills"....
And the sales experience you had is definitely not the norm, they are very nice, helpful & informed, by & large, but i have terrible T-Mo service in my area and am enjoying the Note II on Straight Talk with At&t's towers for 50 bucks a month and never going back, but T-Mo was definitely the most pleasant customer service i have ever received, time after time...and at the time i had them their phones were sub par, but since SGSIII and Note II and now Nexus 4 have arrived on their network, i think if u r in a good coverage area, they are a great cell phone company to have these days....
BTC