I'm on postpaid and have been encountering *really* sluggish speeds with Tmo around my home. As in, 100-500kbps download bad. I was beginning to think my phone had a faulty 3G/H+ radio, because WiFi works just fine, and when I switch to Edge, that works fine too. I called tmo and they tried pinging / refreshing the phone remotely (you may want to give this a try if you haven't already), but Nada. In my case, however, I think it's a tower issue. Because for the last few days I've been paying attention to 3g speeds away from home and they are much, much better for me elsewhere. Then when i get home things get iffy again. I'm going to call them back and take them up on their offer to put in for a service call to the cell tower.
PS, what I liked about this experience is the tmo rep didn't automatically assume there was something wrong with my phone. In fact he was quick to admit the tower may indeed need to be looked at. That's how you treat people, and how you keep customers
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