Tunein Radio stops/jitters when screen is off

**hankdu** · 12-13-2012, 09:38 AM

Hi all,

Just noticed something about the latest version of Tunein Radio Pro on my Nexus 4.

The radio app is running in the background and few minutes after the screen goes off, the radio stream would stop buffering and the music stops. If I turn the screen back on the radio would stream smoothly again until the screen go off again. This happens every single time I try.

Anyone else has the same problem? A bug?

**ysbg** · 12-13-2012, 10:06 AM

I had a similar problem with my first Nexus 4. I had to get it changed though because they gave me the 8GB version instead of the 16GB version. Since then I haven't had this problem. Sorry, not really offering any kind of helpful advice, but yeah, it did happen to at least one other person.

**Tbayrgs** · 12-13-2012, 10:34 AM

It's happened to me before but not often (or consistently) and I'd attributed it to weak bandwidth at the time. Haven't seen it happen any more often on my N4 than it happened on my iPhone 5 and I use Tunein quite a bit everyday.

**Kamin** · 12-13-2012, 11:04 AM

Originally Posted by hankdu

Hi all,

Just noticed something about the latest version of Tunein Radio Pro on my Nexus 4.

The radio app is running in the background and few minutes after the screen goes off, the radio stream would stop buffering and the music stops. If I turn the screen back on the radio would stream smoothly again until the screen go off again. This happens every single time I try.

Anyone else has the same problem? A bug?

I'm having the same issue happen consistently. I've been unsuccessful in finding a remedy. Hope the next TuneIn update fixes it.

**hankdu** · 12-13-2012, 11:13 AM

hardware related? OH NO!

**hankdu** · 12-13-2012, 11:16 AM

Its good to know its no just happening to me. I think the issue is unlikely to be hardware related but can anyone else confirm this problem is absent on a 8GB N4?

**N4Newbie** · 12-13-2012, 11:19 AM

Streaming WiFi or cellular? If WiFi go into settings and make sure it is not set to turn off when sleeping.

Settings, WiFi, Menu, Advanced

**gone down south** · 12-13-2012, 03:22 PM

You have any battery life apps like Juice Defender running? Those have a bad habit of messing with streaming audio.

Sent from my Nexus 4 using Android Central Forums

**hankdu** · 12-13-2012, 04:57 PM

Originally Posted by N4Newbie

Streaming WiFi or cellular? If WiFi go into settings and make sure it is not set to turn off when sleeping.

Settings, WiFi, Menu, Advanced

Thanks for the advice but wifi is set as always on even when screen is off.

Sent from my Nexus 4

**hankdu** · 12-13-2012, 04:59 PM

Originally Posted by gone down south

You have any battery life apps like Juice Defender running? Those have a bad habit of messing with streaming audio.

Sent from my Nexus 4 using Android Central Forums

Thanks for the advice, I do have juice defender installed. Disabling it does not make a difference to the problem, it persists.

Sent from my Nexus 4

**Kamin** · 12-14-2012, 03:40 PM

Originally Posted by hankdu

Thanks for the advice, I do have juice defender installed. Disabling it does not make a difference to the problem, it persists.

Sent from my Nexus 4

Neither do I have any battery life saving apps installed.

**N4Newbie** · 12-14-2012, 04:56 PM

I also have Tune In Radio installed but haven't had much of a chance to test it on the N4 yet (used it often on my HTC Evo 4G). So I just gave it a try and also had problems after putting the phone to sleep.

I went back into Settings -> Buffer Before Play and increased the value to 30 seconds which seems to have improved things.

Couple of questions: What network are you guys on? Do you have problems both with Wi-Fi and with celluar? Just Wi-Fi? Just cellular? If not certain, can you test and report back?

I am on T-Mobile and so far have only tested with a Wi-Fi connection. I will make a point to try some cellular tests as well.

**hankdu** · 12-15-2012, 04:36 AM

I experimented and can confirm the jittering happens when connected to both wifi and 3g

Sent from my Nexus 4

**rober1s** · 12-15-2012, 03:53 PM

Having similar issues with my N4. When the screen blanks, all apps go to sleep. GroovIP, Gmail notifier, Facebook notifier.

**N4Newbie** · 12-15-2012, 04:02 PM

Originally Posted by rober1s

Having similar issues with my N4. When the screen blanks, all apps go to sleep. GroovIP, Gmail notifier, Facebook notifier.

This is not the way it should be working; I certainly receive GMail notifications while the phone is sleeping - many times per day.

Are you sure you are not running a battery-saving app? Some other system utility perhaps?

**rober1s** · 12-15-2012, 05:32 PM

Originally Posted by N4Newbie

This is not the way it should be working; I certainly receive GMail notifications while the phone is sleeping - many times per day.

Are you sure you are not running a battery-saving app? Some other system utility perhaps?

Absolutely, 100% certain. Believe me, I checked.

**rkohoutek** · 12-15-2012, 07:18 PM

I have the same problem, I did send them the report through the phone asking them to look into it.

**hankdu** · 12-28-2012, 12:03 PM

I have tried reaching them for a few time but they never replied to any of my tweets, email or support request. I feel they probably don't care too much about android users. Since then I have found other ways to stream the stations I like.

What a let down.

Sent from my Nexus 4

**valpd** · 12-28-2012, 04:15 PM

I have the same issue with TuneIn at times.

Sent from my Nexus 4 using Android Central Forums

**Cloudscout** · 12-28-2012, 10:40 PM

This has been driving me nuts lately as well. I even tried setting the buffer to 30 seconds but it still stops and rebuffers at least once every two minutes.

**N4Newbie** · 12-29-2012, 06:32 AM

Has anyone contacted the developer?

**hankdu** · 12-29-2012, 03:43 PM

I have and they never replied

Sent from my Nexus 4

**shahpratik19** · 01-04-2013, 07:42 PM

Hey Guys,
I was having the same issue....This is what I did to resolve(may be) it

1)Settings>apps>tune in
2)Clear cache
3)Clear data
4)ForceStop
5)Uninstall
6)RestartPhone
7)Re-Install

and It Started to work without stopping when the phone goes to sleep.Hope this works for others too

Nexus 4(16GB)

**hankdu** · 01-06-2013, 07:36 PM

Originally Posted by shahpratik19

Hey Guys,
I was having the same issue....This is what I did to resolve(may be) it

1)Settings>apps>tune in
2)Clear cache
3)Clear data
4)ForceStop
5)Uninstall
6)RestartPhone
7)Re-Install

and It Started to work without stopping when the phone goes to sleep.Hope this works for others too

Nexus 4(16GB)

I just tried your method but no, the jittering persists on my n4. Thanks for sharing though.

Sent from my Nexus 4

**Nils Rudqvist** · 01-17-2013, 03:12 AM

I have the same exact problems with my brand new N4.i do live in Sweden and here, we have this app called Swedish Radio. It works perfectly when the phone is alive but have buffering/or-what-to-call-it problems when asleep. I then tried to download an older version of the app, but the problem persists.

I have tried several other radio apps, e.g. TuneIn. All have the same problem. Should also mention that I have tried to increase buffering time, however, no success there.

I've read somewhere that it has to do with the N4 going into a low-CPU state when asleep, which then decreases the N4s ability to be "quick" enough for streaming.

Note: Spotify seems to endure this lag for some reason.