UK order 16gb Nexus 4 Thursday 6th of December

**ivrimon** · 01-16-2013, 07:48 AM

Originally Posted by chins22

John Mills1 & GadgetHoney - What was the time period you guys were given initially?
I was given 5-6 weeks and still can see shipping date as 16th Jan (TODAY)
Dont understand anything

I was 5-6 weeks and mine has just updated too with today as the shipping date. I'm not getting my hopes up though

**GadgetHoney** · 01-16-2013, 07:48 AM

Originally Posted by chins22

John Mills1 & GadgetHoney - What was the time period you guys were given initially?
I was given 5-6 weeks and still can see shipping date as 16th Jan (TODAY)
Dont understand anything

Hi, i was given 23rd January. Which would be the last day of the 6-7 week shipping time. Perhaps you should call Google? I'm, in London UK are you in America?

**chins22** · 01-16-2013, 07:53 AM

Originally Posted by ivrimon

I was 5-6 weeks and mine has just updated too with today as the shipping date. I'm not getting my hopes up though

Wow! I think I should be now mentally prepared for 1 more week at least.
I will give them a call late tonight or tomorrow regarding this :-S

**GadgetHoney** · 01-16-2013, 07:58 AM

Originally Posted by chins22

They told me the depot had the last scan so it definitely arrived at a depot in London and after that they have no idea how it got lost.
I remember checking the status "Driver out for delivery" on the TNT system which was changed later.

I find everything suspicious - do not bel them at all.
Just wanted to warn you all about TNT - along with Google, they are also proved to be equally chaotic for me!!

I reckon someone has nabbeed it!

**chins22** · 01-16-2013, 08:03 AM

Originally Posted by GadgetHoney

Hi, i was given 23rd January. Which would be the last day of the 6-7 week shipping time. Perhaps you should call Google? I'm, in London UK are you in America?

me too in London

**chins22** · 01-16-2013, 08:04 AM

Originally Posted by GadgetHoney

I reckon someone has nabbeed it!

yes, that is the max probability.
Whatever the TNT screw-up was - Google should have given me a replacement.
Could not bel they have a policy of not replacing it in cases like these!

**GadgetHoney** · 01-16-2013, 08:12 AM

so Chins22 no new update for you even though delivery should be today?

**chins22** · 01-16-2013, 08:22 AM

Originally Posted by GadgetHoney

so Chins22 no new update for you even though delivery should be today?

Correct.
One more thing I did not understand - inside Google Play orders status, there is a date called 2nd Jan' 13.
When i take the mouse over date (title on the top), it says the last time your order was updated.
I do not know what exactly they updated on this date.
Just curiosity to kill time :P

I am also trying to find more people on twitter to get some idea.
Found somebody with 6th Dec order date and it shipped today!! Need to find his location though

**minhbt** · 01-16-2013, 08:29 AM

Originally Posted by chins22

They told me the depot had the last scan so it definitely arrived at a depot in London and after that they have no idea how it got lost.
I remember checking the status "Driver out for delivery" on the TNT system which was changed later.

I find everything suspicious - do not bel them at all.
Just wanted to warn you all about TNT - along with Google, they are also proved to be equally chaotic for me!!

Sorry to hear that u had such terrible services from Google and TNT. I totally agree with you that Google Support agents are terrible, they knw bloody nothing, each agent says different thing and the ones end up suffering are customers. TNT on the other hand i had great experience with. First delivery was good, second delivery for my replacement device was even better. They 1st came at 11am but i missed. Came back home at around 11:50am and surprise surprise, the delivery man came back at 1pm to deliver the phone AGAIN. I was like WOW, never had such fantastic service b4.

**GadgetHoney** · 01-16-2013, 08:31 AM

Originally Posted by chins22

Correct.
One more thing I did not understand - inside Google Play orders status, there is a date called 2nd Jan' 13.
When i take the mouse over date (title on the top), it says the last time your order was updated.
I do not know what exactly they updated on this date.
Just curiosity to kill time :P

I am also trying to find more people on twitter to get some idea.
Found somebody with 6th Dec order date and it shipped today!! Need to find his location though

I had that date too. When i spoke to Google, they said it was the date that they checked my bank account details. So they send a £1 charge to your account (doesnt actually get taken out from your account) to check it does exist. Yes, would be interested to hear if you find anyone on Twitter. would like to know if people are really getting their orders on time or even before the proposed delivery date.

**GadgetHoney** · 01-16-2013, 08:39 AM

Originally Posted by minhbt

Sorry to hear that u had such terrible services from Google and TNT. I totally agree with you that Google Support agents are terrible, they knw bloody nothing, each agent says different thing and the ones end up suffering are customers. TNT on the other hand i had great experience with. First delivery was good, second delivery for my replacement device was even better. They 1st came at 11am but i missed. Came back home at around 11:50am and surprise surprise, the delivery man came back at 1pm to deliver the phone AGAIN. I was like WOW, never had such fantastic service b4.

That is good

what delivery date did you have and did they deliver on that date or before?

**chins22** · 01-16-2013, 08:47 AM

Originally Posted by GadgetHoney

I had that date too. When i spoke to Google, they said it was the date that they checked my bank account details. So they send a £1 charge to your account (doesnt actually get taken out from your account) to check it does exist. Yes, would be interested to hear if you find anyone on Twitter. would like to know if people are really getting their orders on time or even before the proposed delivery date.

Here you go...
This guy on twitter has not replied to me yet
BUT from his old post - he is most probably from UK (London I guess)
now what??

I dont know whether I should call them and shout at them or be patient
totally confused!!

**GadgetHoney** · 01-16-2013, 09:00 AM

Originally Posted by chins22

Here you go...
This guy on twitter has not replied to me yet
BUT from his old post - he is most probably from UK (London I guess)
now what??

I dont know whether I should call them and shout at them or be patient
totally confused!!

Call and shout!

**chins22** · 01-16-2013, 09:24 AM

Originally Posted by GadgetHoney

Call and shout!

Just called them for the 100th time

The customer rep was good - I was old that I will be refunded the delivery charge and my order will be now pushed through for quicker delivery.
She was quite helpful and willing to help.
She did mention 2-3 days and also said there might not be any shipments later today
The long wait continues....

**GadgetHoney** · 01-16-2013, 09:52 AM

Originally Posted by chins22

Just called them for the 100th time

The customer rep was good - I was old that I will be refunded the delivery charge and my order will be now pushed through for quicker delivery.
She was quite helpful and willing to help.
She did mention 2-3 days and also said there might not be any shipments later today
The long wait continues....

That's good news, but not good that you still have to wait even though its over your delivery time. They obviously are still waiting for more phones to arrive off the production line! at least you get back the shipping costs

**willmhb** · 01-16-2013, 11:56 AM

I'm from the UK (London) December 6 order date, 5-6 week shipping estimate. My order was changed to 2nd Jan and estimated shipping date was changed to today (16th Jan) today. Spoke to a lovely support person who mentioned she thought they were about a week behind... no idea if she could have known this though.

Oh how the google logistics god taunts...

**minhbt** · 01-16-2013, 01:03 PM

well i got my the first device on Dec 28th, 2012 but immediately encountered some faulty with the sim tray so i order the replacement str8 away and got a quote for 4-5 working days for the replacement device to arrive. It was NY period so i decided to give few extra days and on the Jan 8th, 2013 i gave Google another call since the order status stayed at pre-ordered since i placed the order. The agent check the stock and said it is shipping later that night and i got my replacement device the next morning which TNT attempted to deliver twice

**GadgetHoney** · 01-16-2013, 01:05 PM

Originally Posted by willmhb

I'm from the UK (London) December 6 order date, 5-6 week shipping estimate. My order was changed to 2nd Jan and estimated shipping date was changed to today (16th Jan) today. Spoke to a lovely support person who mentioned she thought they were about a week behind... no idea if she could have known this though.

Oh how the google logistics god taunts...

Lol! good grief this really is pants!! so mine prob wont be delivered for another 2 weeks then. The wait continues... Anybody tempted to cncel nd get one off ebay or some other extortionate seller????

**GadgetHoney** · 01-16-2013, 01:08 PM

Originally Posted by minhbt

well i got my the first device on Dec 28th, 2012 but immediately encountered some faulty with the sim tray so i order the replacement str8 away and got a quote for 4-5 working days for the replacement device to arrive. It was NY period so i decided to give few extra days and on the Jan 8th, 2013 i gave Google another call since the order status stayed at pre-ordered since i placed the order. The agent check the stock and said it is shipping later that night and i got my replacement device the next morning which TNT attempted to deliver twice

Not bad.
There's so many discrepancies that its hard to know whats happening with your order. Seems like pot luck really.

**John Mills1** · 01-16-2013, 04:44 PM

Hi Chins 22 I ordered 16GB on 6th Dec and given 6/7 weeks for delivery. Current estimate is for 23/1 which is 7 weeks from date of order.

**chins22** · 01-17-2013, 06:05 AM

Originally Posted by John Mills1

Hi Chins 22 I ordered 16GB on 6th Dec and given 6/7 weeks for delivery. Current estimate is for 23/1 which is 7 weeks from date of order.

thanks for that.
I think once they get the stock, we all are going to rec the device in the next few days.
There are some things we should neglect - like how this guy I met on Twitter who ordered on the 6th and got the shipment email yesterday!!
Good luck to all

**myl0tt** · 01-17-2013, 07:06 AM

Still nothing 6 weeks was yesterday should have shipped by now not happy

Sent from my Nexus 7 using Android Central Forums

**GadgetHoney** · 01-17-2013, 02:36 PM

today my bank account got charged!!! the time is nigh!!!

**GadgetHoney** · 01-17-2013, 02:38 PM

Originally Posted by myl0tt

Still nothing 6 weeks was yesterday should have shipped by now not happy

Sent from my Nexus 7 using Android Central Forums

has your card been charged?

**GadgetHoney** · 01-17-2013, 02:39 PM

Originally Posted by chins22

thanks for that.
I think once they get the stock, we all are going to rec the device in the next few days.
There are some things we should neglect - like how this guy I met on Twitter who ordered on the 6th and got the shipment email yesterday!!
Good luck to all

Here's hoping!