1. fionalindberg's Avatar
    I've used Google Voice voicemail for several years on TMO without any problem - myTouch4G and the Nexus S. However, since I've had the Nexus 4 even though I set it up instead of carrier voicemail its not working. It defaults to TMO voicemail without the transcription. I've seen a few posts in the forums about call forwarding but I called TMO tech support and I'm a post-pay customer and they claim the new microSIM they sent me for my Google Play Nexus 4 shouldn't have changed anything.

    Any ideas how to fix this?
    1. I use Google Voice (GV) for voicemail and International Calls but do not set it to use my GV number for all calls.
    2. I'm a postpay not prepay TMO customer.
    3. I have the unlocked Google Play Nexus 4 not TMO's version.
    4. GV is still working perfectly fine for international calls.
    5. GV voicemail is not working. I've uninstalled / reinstalled several times.

    THANKS in advance for any advice, tips, needed settings.....
    12-28-2012 08:24 PM
  2. PWC Realtor's Avatar
    Reinstall the GV app. When the screen comes up hit configure. From there switch the voice mail handler from my carrier to GV. The step many forget is to then hit setup. A screen will appear for a moment then go away while the phone configures GV voice mail.

    Sent from my Nexus 4 using Android Central Forums
    12-28-2012 08:38 PM
  3. fionalindberg's Avatar
    Thanks, I've done that but it doesn't work. I'm very familiar with GV as I've used it for several years without any problems. I used to flash ROMs on my phones all the time and so I'd have to say I've installed and configured GV dozens of times. I've only had a problem with the Nexus 4, so disappointing. I have to believe its fixable but not sure how. I believe changing the SIM may be the issue. Maybe it doesn't support call forwarding. Even though my Voicemail settings say GV not Carrier, it is in fact routing to carrier voicemail.
    12-28-2012 08:49 PM
  4. PWC Realtor's Avatar
    Thanks, I've done that but it doesn't work. I'm very familiar with GV as I've used it for several years without any problems. I used to flash ROMs on my phones all the time and so I'd have to say I've installed and configured GV dozens of times. I've only had a problem with the Nexus 4, so disappointing. I have to believe its fixable but not sure how. I believe changing the SIM may be the issue. Maybe it doesn't support call forwarding. Even though my Voicemail settings say GV not Carrier, it is in fact routing to carrier voicemail.
    No problem was just trying to cover all the bases. GV has worked for me on the N4 both stock and with custom ROMs so hard to pinpoint the cause.

    Sent from my Nexus 4 using Android Central Forums
    12-28-2012 08:55 PM
  5. fionalindberg's Avatar
    For troubleshooting purposes I deactivated GV on this phone and the attempted to reactivate. When entering the activation code I'm getting 'call forwarding connection problem or invalid MMI.' Any i ideas base on this?
    12-28-2012 09:23 PM
  6. fionalindberg's Avatar
    ok, issue resolved I believe. I called TMO and they deactivated then reactivated conditional and unconditional call forwarding. Also, in my phone settings for call forwarding the numbers were for TMO vmail not my GV number (even though GV voicemail set). I fixed and made a test call and appears to be working now. Routing to GV voicemail.
    12-28-2012 09:49 PM
  7. Geoff Talbot's Avatar
    I am having the same problem... got a new SIM card and now the GV isn't working on my HTC Amaze. Suggestions?
    12-31-2012 12:54 PM
  8. David Keyte's Avatar
    Same Probrlem, not working, not user friendly!
    04-21-2013 11:59 PM
  9. Yell0w's Avatar
    Same Probrlem, not working, not user friendly!
    Has there been any solutions? I just noticed that my Google Voice is no longer working even though I have configured it to be the main voice mail.

    Sent from my SGH-T999 using Tapatalk 2
    06-08-2013 09:06 AM
  10. dkhmwilliams's Avatar
    I haven't been able to get Google Voice to work properly at all, so I just uninstalled it. I really wouldn't need it much anyway. I was just using it for visual voicemail. Other than that, there really was no other reason for me to use the service.

    Sent from my Nexus 4 using AC Forums mobile app
    06-08-2013 05:18 PM
  11. zaeaton's Avatar
    I had the same problem. Couldn't get google voice to work. Oh well
    06-10-2013 09:11 PM
  12. mattatwar1's Avatar
    Thanks, I've done that but it doesn't work. I'm very familiar with GV as I've used it for several years without any problems. I used to flash ROMs on my phones all the time and so I'd have to say I've installed and configured GV dozens of times. I've only had a problem with the Nexus 4, so disappointing. I have to believe its fixable but not sure how. I believe changing the SIM may be the issue. Maybe it doesn't support call forwarding. Even though my Voicemail settings say GV not Carrier, it is in fact routing to carrier voicemail.
    go into call forwarding in ur phone app and send it to gv ( fwd to ur google voice #) that way, been using it like that in my nexus 4 for a long time

    Posted via Android Central App
    marvvn likes this.
    06-10-2013 11:07 PM
  13. mattatwar1's Avatar
    I haven't been able to get Google Voice to work properly at all, so I just uninstalled it. I really wouldn't need it much anyway. I was just using it for visual voicemail. Other than that, there really was no other reason for me to use the service.

    Sent from my Nexus 4 using AC Forums mobile app
    you can use call forwarding to do it ( forward unanswered etc to ur Google voice #) in stock dialer app

    Posted via Android Central App
    06-10-2013 11:09 PM
  14. dkhmwilliams's Avatar
    Installed Google voice again this time and it works. When I go into the dialer though I cannot press 1 to access my voicemail. It tells call cannot be completed. But the voice mails go through fine on the app.

    Sent from my Nexus 4 using AC Forums mobile app
    06-29-2013 05:07 AM
  15. Carlos Lamb's Avatar
    The solution seems to be as suggested in the previous post. Call your provider and ask them to verify your conditional and unconditional call forwarding settings. In my case, call forwarding was disabled. The support rep asked me what number I wanted voicemail to go to. I gave her my GV number, and it worked.

    I have a Galaxy Note 5 with Verizon, but I suspect the issue is the same with all phones and carriers.

    Good luck,
    Carlos
    Crashdamage likes this.
    09-26-2015 10:45 AM

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