I'm having an issue installing/updating apps and accessing the play store on my Nexus 4. I'm running official Jellybean 4.2.1.
The problem started the other day when i went to clicked to accept an app update and the play store instantly crashed and returned me to the nexus home screen.When clicking on the play store icon to reopen the play store i get maybe a flash of the play store home screen and then am returned to the nexus home screen yet again.
- Restarting the phone gives me the following message "Unfortunately , the process com.google.process.gapps has stopped."
- I have tried the standard troubleshooting response of going to the apps settings and clearing cache and data , this allows me to access the play store like normal but any attempt to install or update any app returns me to my original situation
- I have also tried deleting my Google account and re-initiating it. In the process i stupidly selected the option of Automatic updates which means i can't access Google play at all as it always trying to download an outstanding update which is what it seems to have a problem with. I also can't work out how to revert this automatic updates selection without access to play
-I have restarted my phone following all of these attempted solutions with no success
Can anyone help me out of this pickle!!!
The problem started the other day when i went to clicked to accept an app update and the play store instantly crashed and returned me to the nexus home screen.When clicking on the play store icon to reopen the play store i get maybe a flash of the play store home screen and then am returned to the nexus home screen yet again.
- Restarting the phone gives me the following message "Unfortunately , the process com.google.process.gapps has stopped."
- I have tried the standard troubleshooting response of going to the apps settings and clearing cache and data , this allows me to access the play store like normal but any attempt to install or update any app returns me to my original situation
- I have also tried deleting my Google account and re-initiating it. In the process i stupidly selected the option of Automatic updates which means i can't access Google play at all as it always trying to download an outstanding update which is what it seems to have a problem with. I also can't work out how to revert this automatic updates selection without access to play
-I have restarted my phone following all of these attempted solutions with no success
Can anyone help me out of this pickle!!!
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