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  • 1 Post By XChrisX
  1. Thread Author  Thread Author    #1  

    Default Avoid at&t store for everything if possible

    So I had to get a new sim to use the nexus 4 since I had a nano Sim. I told them just need the Sim and when he added new Sim to my account data did not work because I was on LTE data plan. He said I needed to change my imei to get the data to work I said OK and told him that do not touch my unlimited data. So after I leave noticed that data was slow so I called at&t CS and they told me I was on pay per use data. The CS couldn't add it back and had to escalate to someone higher and have to wait a week to find out if I can get it back.

    Anyone have their data plan removed and able to get unlimited back?

    Sent from my Nexus 4 using Tapatalk 2
    Last edited by vietalogy; 01-10-2013 at 12:18 PM.
    Galaxy S3 w/ Hyperion 4200mah and Seidio battery cover & ZeroLemon 7000mah
  2. #2  

    Default Avoid at&t store for everything if possible

    That sucks


    Sent from my iPhone 5 using Tapatalk
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  3. #3  
    otakuguy77's Avatar

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    Default Re: Avoid at&t store for everything if possible

    A while back i went through the same thing with AT&T and a different phone. I spoke to the CS rep on the phone and they were able to switch me back to my old plan.
  4. #4  

    Default Re: Avoid at&t store for everything if possible

    I did the same thing i didnt have any problems. i went to Att store to get the sim and they added the sim to my account.

    later after a week i got the phone and all i had to do was call them and they activated it. i had to give them imei id though.
  5. #5  

    Default Re: Avoid at&t store for everything if possible

    I just came back from their store and bought an ATT car charger from them. thought $30 is crazy for a car charger anyways.
  6. #6  
    jd914's Avatar

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    Default Re: Avoid at&t store for everything if possible

    OP I have a nano sim in my Nexus 4 with an adapter. All you needed was to add an apn in order to get your data working. People at these retail stores have no clue what they are doing. The problem now is that you are going to have your unlimited data cap reduced to 3gb instead of the 5gb cap you get with LTE.

    Sent from my Nexus 4 using Tapatalk 2
    2013 Nexus Seven and HTC M8 Developer edition =)
  7. Thread Author  Thread Author    #7  

    Default Re: Avoid at&t store for everything if possible

    Quote Originally Posted by jd914 View Post
    OP I have a nano sim in my Nexus 4 with an adapter. All you needed was to add an apn in order to get your data working. People at these retail stores have no clue what they are doing. The problem now is that you are going to have your unlimited data cap reduced to 3gb instead of the 5gb cap you get with LTE.

    Sent from my Nexus 4 using Tapatalk 2
    I did order a sim adapter but nexus was sitting in the box and I couldn't wait.
  8. #8  

    Default Re: Avoid at&t store for everything if possible

    I went from a GS3 to a Nexus 4 with an LTE sim card with no problems whatsoever. In your case I understand that a nano sim won't fit, but the idea that you have to change your plan from an LTE plan to a regular smartphone hspa+ plan just isn't true. You just need to find the correct APN settings in order to get it to work. Good luck in getting your unlimited data back.
    Living large with my Galaxy Note 3!!!
    sonicresidue likes this.
  9. #9  

    Default Re: Avoid at&t store for everything if possible

    When I got mine I took it to t-mobile the next day because my previous phone had a regular sim card in it. They took the phone and my old sim card transferred the info to the micro sim card, popped it in, made sure the phone was working properly and away I went. NO PROBLEMS.
  10. Thread Author  Thread Author    #10  

    Default Re: Avoid at&t store for everything if possible

    Well I called the rep that did my Sim swap and told him what happen and he said he will fix it and call me back. Five mins later he called and said he fixed it and I ask him how because at&t cs couldn't do it and had to report to higher ups to look it over and he said he had a back door and he talked to customer care. So for it looks like I got the unlimited back. Also I got a SMS from at&t confirming that my data plan changed to unlimited.

    Sent from my Nexus 4 using Tapatalk 2
    Galaxy S3 w/ Hyperion 4200mah and Seidio battery cover & ZeroLemon 7000mah
  11. #11  

    Default Re: Avoid at&t store for everything if possible

    Quote Originally Posted by vietalogy View Post
    So I had to get a new sim to use the nexus 4 since I had a nano Sim. I told them just need the Sim and when he added new Sim to my account data did not work because I was on LTE data plan. He said I needed to change my imei to get the data to work I said OK and told him that do not touch my unlimited data. So after I leave noticed that data was slow so I called at&t CS and they told me I was on pay per use data. The CS couldn't add it back and had to escalate to someone higher and have to wait a week to find out if I can get it back.

    Anyone have their data plan removed and able to get unlimited back?

    Sent from my Nexus 4 using Tapatalk 2
    That's happen to me.. I was SUPER pissed. Took ATT cs 2 weeks to get it back.. I was fuming... They told me it'd be hard since its not even in the system...

    I almost. ALMOST switched to vzw. I threatened moving all 3 of my lines and refusing to pay cancelation fees...

    I qas sweating bullets
    Unlim is the only reason I'm on ATT

    Sent from my Nexus 4 using Android Central Forums
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