Whatsapp/Viber notifications on N4

[mamutarka]

Hello, I should ask this in jelly bean section, but maybe other android devices dont have this issue

The thing is, I receive my whatsapp/Viber messages with delay, sometimes 2 minutes later, sometimes on time. I have iPhone also and when I send from iPhone to Nexus 4, nothing happens on nexus 4, only when I press power button to wake up device from sleep, then I receive notification from whatsapp. As I said, sometimes I dont have this issue, but most of the time I do. So people ask me why I dont reply on time, but I didnt know there is any message because notification didn't come.

Hope you guys understand what my ''issue'' is

 

[BamBamBam1994]

I got exactly the same problem. Its kinda annoying... I think it has something to do that the phone has to be active to receive for example the whatsapp messages normal. If someone got a solution I think more people would appreciate it

 

[Rizy7]

I used to have this issue on my old nexus 4 with 4.2.1. On my nexus 4, I rooted it straight away but got unrooted when I updated to 4.2.2. After I updated I noticed the issue again, my notifications do not come through straight away and as soon as I touch the power key they suddenly come through. I rooted my device again today and now the problem has gone again. So weirdly this issue disappears when I root.

 

[mamutarka]

So its jelly bean 4.2.2 problem regarding to you Rizy7, nothing then, we must wait 4.2.3

 

[Rizy7]

Ive had the problem with both 4.2.1 and 4.2.2

 

[mamutarka]

hmm, why is that so :/

 

[Viber]

Hi, this is a member of the Viber R&D Team.
I'm here to help.

@mamutarka - Do you use stock or custom ROM? Which Viber version do you have?
Did you try to uninstall>reinstall Viber?

Thanks,
Viber Team

 

[mamutarka]

Hello Viber

I'm on stock jelly bean 4.2.2 and using Viber 2.3.5. Today I received most of my notifications on viber. But not on whatsapp, I think it is jelly bean related issue, not Viber's fault. Because others confirmed the same thing in this topic. Hope this will be fixed soon

Sent from my Nexus 4 using Tapatalk 2

 

[Viber]

Thanks for the info!

We'll look into it ourselves, but we would appreciate if you could inform us if you have more details/news on this (after talking to Google or Nexus developers, or getting an answer in a different forum).

Thank you in advance

 

[mnb1362]

Hi
I have somewhat similar problems, Also I have an additional problem.
when using my nexus 4, if the phone is idle and the screen is turned off, I don't recieve any viber calls or messages and when I turn the screen on, I recienve the missed calls.
does anyone have the same problem too and do you know a way to fix it.
thanks

 

[Viber]

Hi
I have somewhat similar problems, Also I have an additional problem.
when using my nexus 4, if the phone is idle and the screen is turned off, I don't recieve any viber calls or messages and when I turn the screen on, I recienve the missed calls.
does anyone have the same problem too and do you know a way to fix it.
thanks

Hi there,

Thank you for the report of the problem.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

 

[wx27]

Question for all you folks: When this happens, is your phone on WiFi?

 

[mamutarka]

yes

 

[wx27]

If this is only happening while your phone is on WiFi, it's probably due to a bug that doesn't keep WiFi connected while the screen is off, and then your phone enters deep sleep mode. When you power your screen back on, WiFi reconnects and you get all your delayed notifications, not just Whatsapp/Viber, but just about everything else (Gmail/G+/Gtalk) that was trying to send your phone data while your screen was off/WiFi disconnected.
Some people have found workarounds that typically require rooting and alternative ROMs/kernels.
Wifi network connectivity issues and a possible fix - xda-developers

In my WiFi Advanced Settings, I have
Keep Wi-Fi on during sleep: Always
Wi-Fi Optimization: Unchecked

My delayed notifications seem to be minimal right now, though it's possible one of my recent app installs is keeping the WiFi connection alive when the screen is off. I have something that connects to my desktop computer to control the lights, and the desktop app's log is telling me my Wi-Fi connection to the app is disconnecting and then reconnecting 5 seconds later about every half hour.

Google/Qualcomm are aware of the issue, but a fix didn't make it into 4.2.2
Perhaps the next update...

 

[Viber]

@mnb1362 -

As suggested above by wx27, have you made sure that this isn't a general problem with your Android's settings, affecting all other applications as well?
It might be that your phone's settings prevent you from having any active internet connection while your phone is idle. This, naturally, prevents Viber from being online, thus not being able to receive/send traffic.

 

[Dunnow]

This issue is caused by a buggy driver.

https://jira.cyanogenmod.org/browse/CYAN-558 you can see CM members discussing it here

Google did NOTHING about it, and the issue on official bug tracking service from google has been closed since 14-feb with no usable response.

This bug is annoying as **** and one can not live with it, this should not be the way a Nexus device behaves... one gets a Nexus for it's stability and updates and bug corrections... and yet... here it is, after MONTHS of it being reported still nothing included on official builds.

 

[mamutarka]

yes, very annoying, I need to press power button all the time to see if whatsapp message arrived...gg google

 

[Rizy7]

Google are now aware of the problem and hopefully it will get fixed in the next update. The problem doesnt effect all users and thats probably why there isnt such a big deal made about it. You can do a temporary fix by setting a static arp on your router or changing some system files.

 

[Sylvere94]

I ve exactly the same problem. I tried to reinstall Viber with lastest version (official apk), made several tests (same problem with Whatspp, Tango), Nexus 4 seems to be in a deep sleep when screen is locked. It needs (average) 4 minutes to get notification (wifi and/or 3G). I ve stock ROM, Android 4.2.2. Most of the time, as Mamutarka, I press power button all the time to see if messages arrived.

 

[startup8100]

I am having problem with whatapp notification. Its on regardless the night mode. Anyone having the same problem?

Sent from my Nexus 4 using Tapatalk 2