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    Default Re: stay away from google products

    Quote Originally Posted by jman1323 View Post
    I think what some of us are trying to say is you should be thankful if Google does anything for you at all with regards to this issue because it is in no way their responsibility to do so. This problem lies with the parcel service that got the box wet. Thats all man. Don't blame Google for sending you a wet phone. I'll bet my Nexus 4 that it wasnt wet when it left Google.

    I had to exchange 3 Nexus 4's for various reasons before I finally got the 4th one that works great. Google was nothing but great through the whole process. (For anyone curious, the first one had the infamous buzz like most of them do. Should never have done the RMA because the second one had a dead pixel and the third one was DOA. haha)

    Jman

    the box was dry, it was the phone, when i pulled it out, it was ice cold and water was on the screen protector, the box was sealed, and who said i must have been outside, well i havent even stepped foot outside with it, it was as soon as it arrived it was wet in the sealed box,

    i have now just spoke to them again, and they said ring tnt with the rma number, i just did, and they said they need the shipping address and the packaging they send with the shipping label, so i then rang google again, and they said they have excellated it again to there specialists, thats not the first time, i dont think they know what they are doing, and as i said, with the sales of goods act, i am well within my rights to return the product back, if u know the law, u would then know i am right,
  2. #52  

    Default Re: stay away from google products

    Quote Originally Posted by marrzie View Post
    jman1323
    Stop being lazy and post a real reply instead of some lame meme. Its not helpful and its definitely not funny at all.
    Quote Originally Posted by marrzie View Post
    Well that settles it then. He is obviously a liar. I mean if its been so long since you had any issue then he must be making this up. Or probably just a troll?
    Ok, so how is THIS helpful?
    Never motivate an id10t because after that you will have a motivated id10t. See troll...
  3. #53  
    Rancid88's Avatar

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    Default Re: stay away from google products

    I love Android Like Just about everyone here but the majority of this post has been nothing but blind fanboyism....."Google Does Everything for Free" "You Just Had Bad Luck" or My Favorite "cool Story Bro", the OP Comes in here looking to vent a little because he had a bad experience and Most of you throw it to the side, if it doesn't Agree with you then just hit that back button in the browser and read something else, as far as Your Situation Goes @jjp2701 I really hope they solve something for you, and if you have the specific Department you are looking to contact then try doing an internet search see if anything comes up and I personally love My Nexus 4 as much as my GS3 but see why this would Sour the Experience with Google but Just wait till you actually try out that phone.
  4. #54  

    Default Re: stay away from google products

    I had to return my Nexus 4 (UK order) and to be fair with OP, I had to wait aaaages to get my shipping labels. It was not just about getting a label, but I also got a bag to put the phone in that could then be sealed and collected by the delivery company. This happened maybe in December, and now the charge for the replacement device is still pending on my google wallet account. And every time I was trying to inquire about why the pending charge is not removed from my google wallet account by replying to the customer support emails, I would get a new support team member saying, "sorry for the confusion, we're looking into this, etc...". And it can become very frustrating. So I agree, things are pretty messed up in Google's supply department. I'm just glad I managed to argue that they first send me the new Nexus 4 before I return mine! But other than that I'm totally in love with my Nexus 4!
  5. #55  

    Default Re: stay away from google products

    Quote Originally Posted by ysbg View Post
    I had to return my Nexus 4 (UK order) and to be fair with OP, I had to wait aaaages to get my shipping labels. It was not just about getting a label, but I also got a bag to put the phone in that could then be sealed and collected by the delivery company. This happened maybe in December, and now the charge for the replacement device is still pending on my google wallet account. And every time I was trying to inquire about why the pending charge is not removed from my google wallet account by replying to the customer support emails, I would get a new support team member saying, "sorry for the confusion, we're looking into this, etc...". And it can become very frustrating. So I agree, things are pretty messed up in Google's supply department. I'm just glad I managed to argue that they first send me the new Nexus 4 before I return mine! But other than that I'm totally in love with my Nexus 4!
    This is a good point. To be honest, I'm guessing most people here who have experienced the google rma process have been dealing with google usa. It's quite possible that google uk are simply inept. Who knows?
  6. #56  

    Default Re: stay away from google products

    Quote Originally Posted by Rancid88 View Post
    I love Android Like Just about everyone here but the majority of this post has been nothing but blind fanboyism....."Google Does Everything for Free" "You Just Had Bad Luck" or My Favorite "cool Story Bro", the OP Comes in here looking to vent a little because he had a bad experience and Most of you throw it to the side,if it doesn't Agree with you then just hit that back button in the browser and read something else, as far as Your Situation Goes @jjp2701 I really hope they solve something for you, and if you have the specific Department you are looking to contact then try doing an internet search see if anything comes up and I personally love My Nexus 4 as much as my GS3 but see why this would Sour the Experience with Google but Just wait till you actually try out that phone.
    So why didn't you?
  7. #57  
    NotJustAPhone's Avatar

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    Default Re: stay away from google products

    Quote Originally Posted by xlDeMoNiClx View Post
    So why didn't you?
    Comments like this are unnecessary. Please keep the discussion civil.

    I suggest that everyone participating in this thread take the time review the forum rules, portions of which are quoted below. I've also included a link to the full rules.

    Forum Etiquette:

    Backseat Modding - refers to ordinary users taking a moderator-like tone in criticizing other members. Do not do this. If you feel a post or thread requires moderation, please use the report post button.

    Make Relevant & Meaningful Posts - Threads containing posts that do not further the Android community will be locked or deleted at the discretion of the moderators.

    http://forums.androidcentral.com/faq...es#faq_acrules


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  8. #58  
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    Default Re: stay away from google products

    Quote Originally Posted by Unicorn Rancher View Post
    OTA TV is free in the US but that doesn't mean NBC has no profit objective.
    Actually, OTA TV is not "free." It's paid for. Taxpayers pay to maintain the airwaves through our government. Commercial entities want to reach customers over the publicly paid for air waves, and the terms are that they provide those services at no extra money from consumers. OTA TV is a public benefit. It is no more "free" than driving on the road is "free." You still have to pay for the road, just as a taxpayer.

    Quote Originally Posted by Jerry Hildenbrand View Post
    Everyone read this until it sinks in...

    I;m happy to trade the data Google gets from me for the services they offer. But I damn sure know that I'm just a dollar sign to them.
    Looked at that way, Google is just a bunch for no cost services to you. What's good for the goose...

    Point is, Google provides value to you and you to Google. Hence you willingly do what you do.


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  9. #59  
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    Default Re: stay away from google products

    Quote Originally Posted by Saiga View Post
    Are you serious right now? Google don't do anything for free. You make it seem like they are a non for profit charity that just wants to make the world a better place. I use Android and other Google services, but I am willing to accept the reality that Google doesn't give us anything.

    Google only has one product and one type of customer. IF Google gives basically everything to us for free, than what does that make us? You betcha, we're Google's product. The only thing Google really makes money from is us. They make money from the data they collect from us. Google's customers are the advertisers. The people that pay Google money because Google has all of this information about us so they can better inject ads into our lives.

    All of Google's products and services (including Android) only exist to collect our data and display ads. That is it. Google only updates Android and makes it better simply to get more people using it so they can collect more data and display more ads. Google doesn't give anything away to their real customers. Google's real customers pay up, and that's how Google makes the billions they make.
    This is a rather dark and cynical view of Google's operations. It's also more or less true, but then every company sees the public as either customers willing to give them money (Apple), as something to be used to gain money (Google, Facebook), or both (Amazon and Microsoft). Sometimes the truth is kind of ugly.
  10. #60  
    Darth Spock's Avatar

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    Default Re: stay away from google products

    I think you can do the right thing and make money for it; even being motivated by the money, if your actions are correct, how is that incorrect? I get not everyone would agree with the motivation, but if it is directly to the benefit of the consumers, I'm happy to push as many dollars as I can to the cause.
  11. #61  

    Default Re: stay away from google products

    It's no dream. Consider for a few minutes about how much money and effort that Google puts into Android, improving it at least a few times a year and devoting so much of their developer conference to it. Also consider the fact that Google gives away just about everything to anyone that wants it, except for the obvious, like their physical products. Money doesn't grow on trees, not even for Google. Don't be one of those fools who thinks that Google is profit driven and careless about the feelings or opinions of it's users. Google isn't without fault, and who isn't, but it is still an amazing company.
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  12. #62  

    Default Re: stay away from google products

    Quote Originally Posted by jjp2701 View Post
    doc marten, what number did u ring ?

    was it the 0800 number ?

    and did they send you the return shipping label and package box to put it in ?

    i am still waiting
    I called LG UK first and they gave me the number.
  13. #63  

    Default Re: stay away from google products

    Google put a wet phone into a box and shipped it to you?
  14. #64  

    Default Re: stay away from google products

    Quote Originally Posted by yfan View Post
    Actually, OTA TV is not "free." It's paid for. Taxpayers pay to maintain the airwaves through our government. Commercial entities want to reach customers over the publicly paid for air waves, and the terms are that they provide those services at no extra money from consumers. OTA TV is a public benefit. It is no more "free" than driving on the road is "free." You still have to pay for the road, just as a taxpayer.
    How often does the electromagnetic spectrum get repaved? I slept in the day they covered that in my electrical engineering classes.
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  15. #65  
    badbrad17's Avatar

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    Default Re: stay away from google products

    Quote Originally Posted by Areplat View Post
    I beleive similar situations happend not only to Google, but for another compainies too. I think it is personal decision for everyone what company to choose.
    If you are pissed off by Google - you can stop buying their products, android devices, and stop using google.com.
    Lol. Ya, Bing is looking for people to use their search engine.

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  16. #66  
    badbrad17's Avatar

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    Default Re: stay away from google products

    No
    Quote Originally Posted by Rancid88 View Post
    I love Android Like Just about everyone here but the majority of this post has been nothing but blind fanboyism....."Google Does Everything for Free" "You Just Had Bad Luck" or My Favorite "cool Story Bro", the OP Comes in here looking to vent a little because he had a bad experience and Most of you throw it to the side, if it doesn't Agree with you then just hit that back button in the browser and read something else, as far as Your Situation Goes @jjp2701 I really hope they solve something for you, and if you have the specific Department you are looking to contact then try doing an internet search see if anything comes up and I personally love My Nexus 4 as much as my GS3 but see why this would Sour the Experience with Google but Just wait till you actually try out that phone.
    I get what you are saying but compare this to the multiple stories in many threads discussing RMA's and Google support and it has a bit of an odd sound to it. I'm not saying the OP is lying or a troll but many people jump to conclusions very quickly these days and expect much more than what is reasonable in an imperfect world. I find it hard to believe that the phone was delivered so wet that it impacted the phone yet the OP didn't notice this when they received the package. Maybe this was not the case but even if they didn't notice it I can't believe that Google would just snub their nose at them and not work to resolve it.

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  17. #67  
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    Default Re: stay away from google products

    Quote Originally Posted by whip it good View Post
    How often does the electromagnetic spectrum get repaved? I slept in the day they covered that in my electrical engineering classes.
    Well I'm sure you were awake the day they covered the need for spectra to not get crossed with each other so that you don't accidentally listen in on someone else's calls... Spectrum may not need to be repaved but it does need to be kept track of and assigned ... Which also have costs. The analogy being covered was the use of a public resource.

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  18. #68  
    Darth Spock's Avatar

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    Default Re: stay away from google products

    Also, no disrespect intended whatsoever, but it is a little strange to come into an Android forum and advise people not to purchase Google products. Literally every person that will ever read this has already done so, it's too late. I think it's intended to be specific to hardware purchased from the Play store, but that's incredibly unclear in the title and originating post. The service in the Play Store is not up to par with current tech customer service and shipping offices, I agree. That being said, these are still some of the best products in existence and Google does go to lengths to try to ensure satisfaction. I'm sorry you had a poor experience and wish you luck getting it resolved. Please understand that your experiences with the RMA process seem not to be representative of the average experience and Google would probably greatly appreciate any constructive feedback you can give them by way of suggestions or details about your experiences that can help them grow as a hardware supplier.
  19. #69  

    Default Re: stay away from google products

    Quote Originally Posted by NothingIsTrue View Post
    Literally every person that will ever read this has already done so, it's too late.
    I would disagree. I know there are users that browse these forums prior to switching to the Android/Google ecosystem or replacing their existing Android device with a different one. When threads like this are posted, it tells lurkers and guests who may be in a similar situation that they aren't entirely alone in their troubles. Also, consider users who are trying to order a Nexus 4 through the Play Store, for example, but have been unable to thus far.

    It's an acknowledgement of the issues that Google has faced with the Play Store and Nexus device support system, and replies to threads like this help educate prospective owners about the purchasing, support, and return experiences both the good and the bad experiences.

    Quote Originally Posted by NothingIsTrue View Post
    Please understand that your experiences with the RMA process seem not to be representative of the average experience and Google would probably greatly appreciate any constructive feedback you can give them by way of suggestions or details about your experiences that can help them grow as a hardware supplier.
    Well-said.
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  20. #70  

    Default Re: stay away from google products

    Quote Originally Posted by xlDeMoNiClx View Post
    Don't be dense about what Google does for us.

    Sent from my Nexus 10 using Android Central Forums
    What does Google do for us? Just for us, with no intention of making a profit off it? Google is a huge company and they rake in money so fast they don't know what to do with it all. They didn't get that way by not being smart about what they do and how they market it. Google provides a lot of services, most of them pretty good. They have a catchy "Don't be evil" byword, which they sometimes forget about. But don't think for a minute that any time they offer a service or product that, even if it's in Google Labs, it hasn't been looked over by marketing and their financial people with the foremost question in their minds being "how can we make a profit from this?" Once you accept that, you will have a better idea why Google does business the way it does. They are in fact VERY smart, both technically and in business. The fact that there seems to be a very vocal Google fan base is a testament to that. And there isn't anything wrong with them making money. Money is what keeps Google alive and bringing out new toys for us. But to even imply that they do it because they just want to since it's cool and they want to make the world a better place is, well, a bit naive. I'm sure that some of that goes into their development thought processes among some of their people, and if the project goes forward and does in fact do some good, that's great. But the first thing on their mind at corporate level is "How can we monetize this?" It *has* to be. Or they will die and we will lose out.
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  21. #71  

    Default Re: stay away from google products

    Quote Originally Posted by MikeLip View Post
    What does Google do for us? Just for us, with no intention of making a profit off it? Google is a huge company and they rake in money so fast they don't know what to do with it all. They didn't get that way by not being smart about what they do and how they market it. Google provides a lot of services, most of them pretty good. They have a catchy "Don't be evil" byword, which they sometimes forget about. But don't think for a minute that any time they offer a service or product that, even if it's in Google Labs, it hasn't been looked over by marketing and their financial people with the foremost question in their minds being "how can we make a profit from this?" Once you accept that, you will have a better idea why Google does business the way it does. They are in fact VERY smart, both technically and in business. The fact that there seems to be a very vocal Google fan base is a testament to that. And there isn't anything wrong with them making money. Money is what keeps Google alive and bringing out new toys for us. But to even imply that they do it because they just want to since it's cool and they want to make the world a better place is, well, a bit naive. I'm sure that some of that goes into their development thought processes among some of their people, and if the project goes forward and does in fact do some good, that's great. But the first thing on their mind at corporate level is "How can we monetize this?" It *has* to be. Or they will die and we will lose out.
    Where does Google make money from Google voice? Besides changing your number over or making international calls everything else is free.

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  22. #72  

    Default Re: stay away from google products

    Quote Originally Posted by trunks527 View Post
    Where does Google make money from Google voice? Besides changing your number over or making international calls everything else is free.

    Sent from my Galaxy Nexus using Tapatalk 2
    Google voice makes money several ways;
    They charge for international calls.
    They place ads on their website.
    They collect usage data and sell it.
    They also drag you further into the Google collective.

    I repeat - there is nothing wrong with any of this as long as you realize it. Google is the business of selling data on you, and populations. They are not Santa Claus. They collect data, mine it and sell it. Voice is another source of data and another income stream.
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  23. #73  

    Default Re: stay away from google products

    Quote Originally Posted by MikeLip View Post
    Google voice makes money several ways;
    They charge for international calls.
    They place ads on their website.
    They collect usage data and sell it.
    They also drag you further into the Google collective.

    I repeat - there is nothing wrong with any of this as long as you realize it. Google is the business of selling data on you, and populations. They are not Santa Claus. They collect data, mine it and sell it. Voice is another source of data and another income stream.
    I don't have a problem with data mining lol so each to their own

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  24. #74  
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    Default Re: stay away from google products

    That's not a reason to stay away from Google.
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  25. #75  
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    Default Re: stay away from google products

    Maybe Google is finding it hard to take you seriously, like myself, due to your poor Grammar as well as tween texting spelling habits.
    I know I had to stop reading at a point because it was so bad.
    If you want to be taken seriously, try being mature and professional. From what I have seen, you lack both,

    Like I said I had to stop reading at a point, but if I received a parcel from Google in another Country and said parcel was wet. And the Product was wet.
    That's not even Googles fault, I highly doubt they dipped your phone in water and packed it up and sent it out the door.

    There is insurance on packages for a reason, go after the shipper. Google has no control of what happens after it leaves the warehouse.
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