Cannot answer phone calls

**skidmark** · 03-07-2013, 09:34 AM

From time to time on my stock, unrooted phone I will receive a phone call, but will be unable to answer. I have to turn off and on the screen using the power button, then I can slide it over to answer.

Anyone else experiencing this our how to resolve it?

Sent from my Nexus 4 on the Solavei network.

**greydarrah** · 03-07-2013, 01:32 PM

Are you using a case or a screen protector? This is just a guess, but it's possible that something is sometimes blocking the proximity sensor, making the phone think it is up against your face, which keeps the screen off, unless you hit the power button. If you are (using a case or a screen protector), you could try a different one or even taking a razor blade and trimming a tiny bit off around the sensor.

**skidmark** · 03-07-2013, 01:38 PM

Originally Posted by greydarrah

Are you using a case or a screen protector? This is just a guess, but it's possible that something is sometimes blocking the proximity sensor, making the phone think it is up against your face, which keeps the screen off, unless you hit the power button. If you are (using a case or a screen protector), you could try a different one or even taking a razor blade and trimming a tiny bit off around the sensor.

The screen turns on, but is unresponsive to me sliding to answer. It happens on occasion only, but still should not happen.

Sent from my Nexus 4 on the Solavei network.

**Chum** · 03-07-2013, 01:54 PM

This happens to me from time to time. Nexus 4 16GB stock launcher non-rooted. Not using a case or screen protector.

The phone rings, I pull out of my pocket, screen is on but does not respond to any swiping to answer. I have to press the power button (screen turns off), then press the power button again (screen turns on), then I can swipe to answer the call.

This does not happen very often (maybe 1 out of 20 calls?) but is an annoyance.

**greydarrah** · 03-07-2013, 03:34 PM

That sounds like a software issue. Could be related to a third party app or something in JB. Have you tried submitting an android bug report (

**skidmark** · 03-08-2013, 01:53 PM

I am not using any 3rd party software in regards to my dialer or sms.

Sent from my Nexus 4 on the Solavei network.

**parfay** · 04-28-2013, 10:02 PM

I get this issue too. Non rooted, standard out the box. When I pull to the left it sometimes won't answer. Pressing the side button doesn't help. It also sometimes won't let me hang up, screen stays blank and the censor is totally uncovered. Glad I'm not the only one, was thinking I was thinking of sending it back but hopefully its a software issue that will be fixed? Doesn't happen a lot but when it does its very ennoying

**Chetan Takyar** · 04-28-2013, 11:00 PM

It happened to me once, but now it's fine.

**NexusGirlX** · 04-28-2013, 11:24 PM

I had this happen last night. Wondering now if I made a mistake buying this phone. I was never EVER unable to answer a call on an iPhone.

**parfay** · 04-28-2013, 11:43 PM

Well hopefully it wasn't a mistake buying it and they will fix it, apart from that issue I like this phone a lot more than iPhone.

**Chetan Takyar** · 04-29-2013, 01:38 AM

Originally Posted by NexusGirlX

I had this happen last night. Wondering now if I made a mistake buying this phone. I was never EVER unable to answer a call on an iPhone.

It's just a software issue it will get fixed.

**mamutarka** · 04-29-2013, 03:46 AM

same thing happens to me from time to tim on my all stock nexus 4.

screen turns on and I can't slide to answer, I need to press power button to ''reset'' the screen and then I can answer.