1. George Wong_1203's Avatar
    Hello,

    I ordered two Nexus 4 more than one week ago but the status still shows "pending" in Google Wallet. I called many times to Google Play Customer Service and they have absolutely no idea why this is happening.

    Looks like this has happened to many other customers in the past, so any advice?

    Thanks!
    06-19-2013 12:47 PM
  2. pontiac005's Avatar
    I just placed an order on Saturday and it said pending until Monday and it changed to shipped. I will be getting it today. I'm one of the lucky ones I guess.

    Sent from my Galaxy Nexus using Tapatalk 2
    06-19-2013 02:51 PM
  3. CoMoNexus's Avatar
    Are either or both of them white? The white models might have production delays. Just a guess.
    06-19-2013 05:17 PM
  4. srkmagnus's Avatar
    Can you go in and cancel the order then place a new one? If you don't see a change or receive the device in the next couple of days I would suggest doing that...if possible.
    06-19-2013 07:34 PM
  5. George Wong_1203's Avatar
    There's a white one for my wife...

    - - - Updated - - -

    No, I cannot cancel it. I was told you can only cancel within one hour since placing the order.
    06-19-2013 07:49 PM
  6. srkmagnus's Avatar
    There's a white one for my wife...

    - - - Updated - - -

    No, I cannot cancel it. I was told you can only cancel within one hour since placing the order.
    I'd give it some time. It is odd that it's not changing station and even worse that Google Play customer service doesn't know what's going on.

    Sent from my SPH-D710 using Tapatalk 2
    06-19-2013 10:42 PM
  7. George Wong_1203's Avatar
    Finally shipped, after more than two weeks' wait.
    P.S. Google customer service never explained why this is happening.
    06-25-2013 11:55 AM

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