"Unfortunately, the process com.android.phone has stopped" Android 4.3 Factory settings reset
I reset to factory settings an Android 4.3 Nexus 4. The reset seemed to be done correctly, but when the phone restarted (or I restarted, don't remember), and after typing the PIN number, a dialog message pop ups continuously with the error "Unfortunately, the process com.android.phone has stopped".
I cannot configure my network settings as this message is throwing my out of the network configuration screen.
Note that the Nexus was bought with Android 4.2 and later was updated to 4.3. I'm using stock as it came from Google.
So my Nexus is now unusable. Does anyone know what can fix this issue?
- 08-27-2013, 12:23 PM #2
- 08-27-2013, 12:31 PM #3
- 08-27-2013, 12:37 PM #4
- 08-27-2013, 12:53 PM #5
- 08-27-2013, 01:11 PM #6
- 09-09-2013, 11:04 PM #7
Re: "Unfortunately, the process com.android.phone has stopped" Android 4.3 Factory settings reset
I had the exact same problem with a reoccurring message that would flash on and off every second or so. I did both a data restart then a reboot of the android software by pushing the down volume button then holding the power button. When the LG logo appeared I released both buttons and followed the instructions for an android factory reboot. Apparently it is the SIM card. The android com.android.phone communicates with the SIM card and allows calls and texts to be sent and received using the android software. My SIM card got damaged somehow and could not receive the call from the android app com.android.phone. I had to buy a new SIM card for ten dollars and had my stored files on the SIM moved to the new one and no more problems. Telus and Bell move the files to the new SIM for free i'm sure other major service providers offer the same free service.
- 09-11-2013, 01:35 AM #8
- 3 Posts
- 12-08-2013, 07:46 AM #9
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