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  1. Thread Author  Thread Author    #1  

    Default [Q] How strict is Google's warranty policy

    I recently been having problems with my battery the phone basically doesn't even work without being plugged in, so I want to call up Google to get the phone repaired. I've been wondering will Google accept a phone with scratches on the chrome bezel? What if the phone was opened to fix the red led of death? Or if the screen was replaced not by LG? Does Google actually open the phones and check them? What if the chrome bezel was cracked (one of my friends chrome bezel cracked right above the sim card tray on one side due to it being very weak)? I myself don't have all these problems but thought this would help a lot of people who are in doubt. Thanks for everyone who replys

    Posted via Android Central App
  2. #2  

    Default Re: [Q] How strict is Google's warranty policy

    Quote Originally Posted by aanonymoushuman View Post
    I recently been having problems with my battery the phone basically doesn't even work without being plugged in, so I want to call up Google to get the phone repaired. I've been wondering will Google accept a phone with scratches on the chrome bezel? What if the phone was opened to fix the red led of death? Or if the screen was replaced not by LG? Does Google actually open the phones and check them? What if the chrome bezel was cracked (one of my friends chrome bezel cracked right above the sim card tray on one side due to it being very weak)? I myself don't have all these problems but thought this would help a lot of people who are in doubt. Thanks for everyone who replys

    Posted via Android Central App

    I hate to say it, but you did things that definitely void the warranty. I don't think they would be strict about cosmetic damages, but a new screen will probably be very noticeable to them.
  3. #3  

    Default Re: [Q] How strict is Google's warranty policy

    As was already stated, your warranty is probably void at this point.
  4. #4  

    Default Re: [Q] How strict is Google's warranty policy

    I'm pretty certain that opening the device will void the warranty. Scratches I'm sure wouldn't cause an issue, a cracked chrome trim piece would probably be iffy.

    When I did my RMA, Google gave themselves 2 weeks to inspect the device to make sure that it was actually a defect and not user-caused damage before lifting the hold on the credit card. I don't know how closely they look at it during that time. You could try getting an RMA. Worst-case scenario is that they reject the claim and you end up paying for the new device.
  5. Thread Author  Thread Author    #5  

    Default Re: [Q] How strict is Google's warranty policy

    Has anyone had success with sending in a nexus 4 with not original screen? And if I can't get an RMA can someone suggest a good place to buy high quality batteries maybe even send a link?

    Posted via Android Central App
  6. #6  

    Default Re: [Q] How strict is Google's warranty policy

    Quote Originally Posted by aanonymoushuman View Post
    Has anyone had success with sending in a nexus 4 with not original screen? And if I can't get an RMA can someone suggest a good place to buy high quality batteries maybe even send a link?

    Posted via Android Central App
    It may be the USB port and not the battery. Best thing to do is call around to wireless shops and ask. If you find a place, do a search and make sure they have good ratings.

    Sent from my Nexus 4 running Android 4.3 using Tapatalk 4
  7. #7  
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    Default Re: [Q] How strict is Google's warranty policy

    Quote Originally Posted by aanonymoushuman View Post
    I recently been having problems with my battery the phone basically doesn't even work without being plugged in, so I want to call up Google to get the phone repaired. I've been wondering will Google accept a phone with scratches on the chrome bezel? What if the phone was opened to fix the red led of death? Or if the screen was replaced not by LG? Does Google actually open the phones and check them? What if the chrome bezel was cracked (one of my friends chrome bezel cracked right above the sim card tray on one side due to it being very weak)? I myself don't have all these problems but thought this would help a lot of people who are in doubt. Thanks for everyone who replys

    Posted via Android Central App
    You or your friend need to take better care of your devices. Anytime you have an issue that's within the warranty period MINUS ***physical damage that was cause by you*** GET a replacement. It's foolish to try and fix something that can be resolved easily by getting a warranty replacement. The second you opened your device you gave up all the benefits that your one year warranty offered you. Take this as a lesson learned and try take better care of your device.
    2013 Nexus 7, Galaxy S4 GPE and HTC M8 Developer edition =)
  8. Thread Author  Thread Author    #8  

    Default Re: [Q] How strict is Google's warranty policy

    A replacement from LG for a new screen costs $150 plus you have to send it in and wait like 2 weeks. While if you buy the screen yourself it only costs $100 and you just wait for shipping 2-3 days

    Posted via Android Central App
  9. Thread Author  Thread Author    #9  

    Default Re: [Q] How strict is Google's warranty policy

    Quote Originally Posted by pontiac005 View Post
    It may be the USB port and not the battery. Best thing to do is call around to wireless shops and ask. If you find a place, do a search and make sure they have good ratings.

    Sent from my Nexus 4 running Android 4.3 using Tapatalk 4
    My battery seems expanded, that's why I am pretty sure its the battery, it randomly shuts off with 70% left. I also know other people who had this exact problems

    Posted via Android Central App
  10. #10  

    Default Re: [Q] How strict is Google's warranty policy



    Would they reject an RMA for a chip/scratch like that?
  11. #11  

    Default Re: [Q] How strict is Google's warranty policy

    Quote Originally Posted by aanonymoushuman View Post
    A replacement from LG for a new screen costs $150 plus you have to send it in and wait like 2 weeks. While if you buy the screen yourself it only costs $100 and you just wait for shipping 2-3 days

    Posted via Android Central App
    Can you tell me where can I get the screen for $100?
  12. #12  

    Default Re: [Q] How strict is Google's warranty policy

    Quote Originally Posted by Hawkestuh View Post


    Would they reject an RMA for a chip/scratch like that?
    I doubt it. A little cosmetic should not affect.

    Sent from my Nexus 4 using Tapatalk 4
  13. #13  

    Default Re: [Q] How strict is Google's warranty policy

    Quote Originally Posted by Hawkestuh View Post


    Would they reject an RMA for a chip/scratch like that?
    I don't know for sure but I suspect it wouldn't be a reason to reject a RMA for a bad battery but would be for the "my screen cracked just sitting there" stories we hear occasionally.

    However, as others said, opening the case of an electronic device usually voids the warranty.
  14. #14  

    Default Re: [Q] How strict is Google's warranty policy

    I am not even sure if the small crack line on my Nexus 4 screen is causing the phone not to work. The screen was occasionaly not responsive even before the crack; it was working fine after the crack for few months and now it is almost nonresponsive to touch at all. Moreover, it responds in the area where the crack is and it doesn't respond in other areas.

    So, my question is; if google sends me a replacement and preathorizes my card for the new phone; what happens if they decide to void the warranty?
    Can I return the new phone, am I going to be fully charged; would they be able to repair it for a fee out of warranty....?

    Thanks
  15. #15  

    Default Re: [Q] How strict is Google's warranty policy

    Quote Originally Posted by Hawkestuh View Post


    Would they reject an RMA for a chip/scratch like that?
    My phone looked almost exactly the same and they exchange it no problem for me.
  16. Thread Author  Thread Author    #16  

    Default Re: [Q] How strict is Google's warranty policy

    EBay just make sure its legit and not a Chinese copy

    Posted via Android Central App
  17. #17  

    Default Re: [Q] How strict is Google's warranty policy

    Quote Originally Posted by BronsonCharley View Post
    I am not even sure if the small crack line on my Nexus 4 screen is causing the phone not to work. The screen was occasionaly not responsive even before the crack; it was working fine after the crack for few months and now it is almost nonresponsive to touch at all. Moreover, it responds in the area where the crack is and it doesn't respond in other areas.

    So, my question is; if google sends me a replacement and preathorizes my card for the new phone; what happens if they decide to void the warranty?
    Can I return the new phone, am I going to be fully charged; would they be able to repair it for a fee out of warranty....?

    Thanks
    Yes, if they charged you for the new phone you could return it. Be prepared for a long process. I returned my first n4 and it took over a month from the date google received my phone to refund my money.

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