- 10-02-2013, 11:11 AM #2
This is the first time I've heard of two Nexus 4's having this issue so close to purchase. Do you recall having the device in wet conditions such as the bathroom as suggested by the service tech? It also sounds like they are denying the warranty repair on the device?
- 10-02-2013, 11:28 AM #3
- 1,072 Posts
If those are the only two points of corrosion then I would insist that it is a manufacturing defect and not caused by improper use. If it was caused by a too-high humidity environment, one would expect to see other parts of the electronics similarly corroded.
Thanks for the reply and I can honestly say that I have no clue if my phone was ever in the bathroom while taking a shower. The only wet/humid condition my phone has been exposed to should meet a reasonable person's expectations for a cell phone to function. We live in Canada right now, I think it has rained maybe twice since purchase and the humidity here is absolute zero compared to where we just moved from in the SE US. Obviously there is constant variable in this situation for the two phones to have the same issue (I am presuming as the official word has yet to be received on her phone) . We just gave our 2 year iphones (no problems ever) to our kids without sim cards to use as ipods. We might be taking them back.
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Thanks, I was thinking the same thing.
- 10-02-2013, 11:51 AM #5
- 357 Posts
If they were purchased new why did you opt to not send them back to Google? You may have voided your warranty by having an unauthorized repair service open your phones. If you purchased them used, it is possible they were damaged before. My understanding is that there is a moisture detecting strip in the phone that indicated water damage, what does the tech say about it?
I thought I was done with this thread.
After 2 hours on the phone with LG, no one could tell me how the corrosion occurred inside my phone just at one spot on the main board. And LG would not move from their position of any corrosion inside the phone voids the warranty. the cost was $339 to replace the main board.
In the mean time, my wife's phone comes back from the certified LG service company. The diagnosis was "Return without repair corrosion on mainboard and battery; beyond economical repair; return unit as is." No photos this time. I guess they didn't like that I posted the last photos online.
I still couldn't except this diagnosis. So when I returned from picking up wife's phone, I charged her phone to see what happens. Her phone immediately turned on, took a full charge and after being off the charger all night, only 3% of the battery was exhausted. All her apps, email settings, FB, texts, etc. are still on the phone. I would think that if the phone was disassembled and the main board removed, I would have expected the phone to return to factory settings.
2 issues I need help with:
1. Shouldn't the phone returned to factory settings if was disassembled at the service center?
2. Now that the service center stated the phone was beyond economic repair, LG no longer has to provide the remainder of the warranty (even thought the phone works fine).
I have a suspicion that FutureTel of Ontario has a case of the *** with me because I had LG to investigate their operations. If it is normal for a phone to go to factory reset when disassembled I can prove they did not actually disassemble the phone. Thanks for any comments.
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