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  1. Thread Author  Thread Author    #1  
    ehendraw's Avatar

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    Unhappy Data is on, but can't access the internet

    Hi all,

    I have a weird problem with my Nexus 4. This happened starting this morning... my mobile data is on and I can access Facebook (app). However, this is the only app/internet access that works. Other apps such as Twitter, Gmail, NHL, whatsapp and Google Chrome can't connect online - it keeps saying you do not have internet access.

    I've tried restarting the phone and made sure that my wifi is off. On a side note wifi works perfectly fine - when I connect via wifi all the app connected to the internet just fine.

    Let me know if someone have an idea on how to fix this! Would be very much appreciated. Thanks!
  2. #2  
    JohnBB101's Avatar

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    Default Re: Data is on, but can't access the internet

    Hello

    It sounds like a very specific problem, but try this (I'm running a custom ROM so the steps may be slightly different);
    1. Open Settings
    2. Hit "More..." under Data Usage
    3. Open "Mobile networks" then "Access Point Names"
    4. There should be more than one APN, so select one that hasn't been selected
    5. Try and see if it works now


    Good luck!
    YeonChulie likes this.
  3. #3  
    vishwa nara's Avatar

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    Default Re: Data is on, but can't access the internet

    Oh Dude ,
    thank you so much I had same problems. except my opera everything was not connecting on 3G. Now everything is working fine. thanks a lot friend!!
  4. #4  
    BCSugar's Avatar

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    Unhappy Re: Data is on, but can't access the internet

    I tried your suggestion, as I also have been having issues connecting via my data network, however when I check the APNs, there is only one listed. Any other recommendations that I might try? I've been having trouble connecting via data for a couple or so months now...
  5. #5  
    Kasun Sirimanna's Avatar

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    Default Re: Data is on, but can't access the internet

    Hi, I'm having a Xperia L and had the same issue. I did everything you guys have mentioned but nothing happened. So I went to my network provider and changed the Sim. They gave a new one. It solved the problem. Thanks guys.
    belodion likes this.
  6. #6  
    San dro's Avatar

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    Default Re: Data is on, but can't access the internet

    Quote Originally Posted by JohnBB101 View Post
    Hello

    It sounds like a very specific problem, but try this (I'm running a custom ROM so the steps may be slightly different);
    1. Open Settings
    2. Hit "More..." under Data Usage
    3. Open "Mobile networks" then "Access Point Names"
    4. There should be more than one APN, so select one that hasn't been selected
    5. Try and see if it works now


    Good luck!
    Just wanted to say thank you. Worked for me, such a frustration to have a so called smartphone without internet ...
  7. #7  
    AndroidUserOA's Avatar

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    Default Re: Data is on, but can't access the internet

    thank you so much. now i can play pokomon go haha
  8. #8  
    morgan lund's Avatar

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    Default Re: Data is on, but can't access the internet

    What if there is only the one APN?
  9. #9  
    cgebert's Avatar

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    Smile Re: Data is on, but can't access the internet

    JohnBB101 you are my hero! Tried your suggestion to ehendraw and now my phone works like it should without wifi. WooHoo!

    Thank you so much!
  10. #10  
    Saurabh Mishra4's Avatar

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    Default Re: Data is on, but can't access the internet

    Thanks Bro... you saved me from another reinstall of rom
  11. #11  
    YeonChulie's Avatar

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    Default Re: Data is on, but can't access the internet

    thank you. helps me a lot.
  12. #12  
    YeonChulie's Avatar

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    Default Re: Data is on, but can't access the internet

    Quote Originally Posted by JohnBB101 View Post
    Hello

    It sounds like a very specific problem, but try this (I'm running a custom ROM so the steps may be slightly different);
    1. Open Settings
    2. Hit "More..." under Data Usage
    3. Open "Mobile networks" then "Access Point Names"
    4. There should be more than one APN, so select one that hasn't been selected
    5. Try and see if it works now


    Good luck!
    thanks for this. helps me a lot.
  13. #13  
    cbwb's Avatar

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    Default Re: Data is on, but can't access the internet

    It claims that device provision is not working how do i fix this problem
  14. #14  
    B. Diddy's Avatar


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    Default Re: Data is on, but can't access the internet

    Quote Originally Posted by cbwb View Post
    It claims that device provision is not working how do i fix this problem
    See response in your other thread: phone will not connect to google server
  15. #15  
    Ysobel Sandoval's Avatar

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    Thumbs up Re: Data is on, but can't access the internet

    thank you so much! mine's working now
  16. #16  
    Kabir R's Avatar

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    Default Re: Data is on, but can't access the internet

    Hey thanks a lot...solves my pblm...I followed the instructions as mention above in my Sony Xperia z2 phone n at last did restore default and my Facebook started working using mobile data Internet.

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