1. sonicresidue's Avatar
    I recently started a job which provides me with an Outlook email account. I downloaded the Outlook app but it does not recognize either my email address or my outlook user ID. Am I better off using the stock email app, or is there a trick to getting it to work?

    Interestingly, the instructions on Microsoft's website are inaccurate and do not work.
    08-29-2014 07:41 PM
  2. coolqf's Avatar
    I recently started a job which provides me with an Outlook email account. I downloaded the Outlook app but it does not recognize either my email address or my outlook user ID. Am I better off using the stock email app, or is there a trick to getting it to work?

    Interestingly, the instructions on Microsoft's website are inaccurate and do not work.
    Your best bet is to ask work how to put the email in your phone.
    09-01-2014 01:46 PM
  3. acejavelin's Avatar
    The Outlook app if for hosted email on Outlook.com, not exchange email, which is most likely what you were given... And the built in Email app handles that sufficiently, as well as calender and contact integration. But I agree with coolqf, you should ask your IT staff about setting it up, there is often more to it then just knowing you email address and password.
    sonicresidue likes this.
    09-01-2014 10:47 PM
  4. sonicresidue's Avatar
    Well I wound up adding it to my phone as "Exchange" and it worked. But... It is Outlook mail as I have to log into the "Outlook Web App". The server Im connected to has an outlook.com address, thus my confusion. So unless Im missing something it is Outlook and not Exchange. I did get it to work with the native email app, but I'm unsure why Microsoft's own app isn't working.
    09-02-2014 12:00 AM
  5. CoMoNexus's Avatar
    It is Outlook mail as I have to log into the "Outlook Web App". The server Im connected to has an outlook.com address, thus my confusion. So unless Im missing something it is Outlook and not Exchange.
    Outlook Web App is the Web interface for Exchange servers.
    sonicresidue likes this.
    09-02-2014 07:47 AM
  6. sonicresidue's Avatar
    Well I did get it working with the stock email app, which is good enough for me. Thanks for all the help and clarification
    09-07-2014 06:19 PM

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