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  1. Thread Author  Thread Author    #1  
    mr.wizard's Avatar

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    Default N5 on AT&T Q&A

    I've been looking through the forums, and I've seen some correct and incorrect info about the N5 and getting it hooked up on AT&T service.

    As a corporate Retail Sales Consultant for AT&T, and a member of these forms, I'd like to help anyone with questions about the Nexus 5 and either postpaid or GoPhone plans, service, and general how-to when entering a store.

    I'll try to answer questions as fast and as best as I can

    Posted via Android Central App
  2. #2  

    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by mr.wizard View Post
    I've been looking through the forums, and I've seen some correct and incorrect info about the N5 and getting it hooked up on AT&T service.

    As a corporate Retail Sales Consultant for AT&T, and a member of these forms, I'd like to help anyone with questions about the Nexus 5 and either postpaid or GoPhone plans, service, and general how-to when entering a store.

    I'll try to answer questions as fast and as best as I can

    Posted via Android Central App
    Great. I have an iPhone 5 with the nano sim. I have an old micro sim from a different phone that isn't activated anymore. Can I call and have that old sim activated to use when my N5 arrives tomorrow or will I need to go to a store to get a new sim?
  3. #3  

    Default Re: N5 on AT&T Q&A

    I'm seriously debating Gophone for my new Nexus. To what degree is the prepaid service a lesser service than the contractual 2-year subscriber plan? Are there data caps/roaming costs? Can the GoPhone 4g LTE really be called 4G LTE?
  4. Thread Author  Thread Author    #4  
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    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by ring o fire View Post
    Great. I have an iPhone 5 with the nano sim. I have an old micro sim from a different phone that isn't activated anymore. Can I call and have that old sim activated to use when my N5 arrives tomorrow or will I need to go to a store to get a new sim?
    Old SIM's are toast once a new SIM is activated on an account. Stop in a store or call Customer Care and get a new one. Have proper authorization before doing either

    Posted via Android Central App
  5. #5  

    Default Re: N5 on AT&T Q&A

    Proper Authorization?

    Quote Originally Posted by mr.wizard View Post
    Old SIM's are toast once a new SIM is activated on an account. Stop in a store or call Customer Care and get a new one. Have proper authorization before doing either

    Posted via Android Central App
  6. Thread Author  Thread Author    #6  
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    Default

    Quote Originally Posted by Videoman87 View Post
    I'm seriously debating Gophone for my new Nexus. To what degree is the prepaid service a lesser service than the contractual 2-year subscriber plan? Are there data caps/roaming costs? Can the GoPhone 4g LTE really be called 4G LTE?
    GoPhone works strictly with AT&T, versus postpaid (monthly bill) is set up for roaming with other carriers.

    The best GoPhone plans for smartphone are $40 (500min, untl text, 200MB data) and $60 (untl talk and text, 2GB data)

    It's really LTE, if your device can accept LTE. And the Nexus 5 can

    Posted via Android Central App
  7. Thread Author  Thread Author    #7  
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    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by ring o fire View Post
    Proper Authorization?
    You are either:
    1. An authorized user on an account, with valid ID. Necessary for going into store and getting activated SIM on said account
    2. Know pass code/last 4 of SSN. If calling in, they will ask for either

    Of course, if it's your account, you should have all this info

    Posted via Android Central App
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  8. #8  

    Default Re: N5 on AT&T Q&A

    Oh duh. I was thinking, "Who needs to authorize stuff on my account?" Thanks for that info. Greatly appreciated.

    Quote Originally Posted by mr.wizard View Post
    You are either:
    1. An authorized user on an account, with valid ID. Necessary for going into store and getting activated SIM on said account
    2. Know pass code/last 4 of SSN. If calling in, they will ask for either

    Of course, if it's your account, you should have all this info

    Posted via Android Central App
  9. #9  

    Default Re: N5 on AT&T Q&A

    I have a grandfathered unlimited iphone data plan from the old 3gs. What should I do? Go into the store and upgrade to a non-iphone data plan? I assume I'll get to keep my unlimited and price?
  10. Thread Author  Thread Author    #10  
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    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by ring o fire View Post
    Oh duh. I was thinking, "Who needs to authorize stuff on my account?" Thanks for that info. Greatly appreciated.
    No problem

    Posted via Android Central App
  11. #11  

    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by vsloo View Post
    I have a grandfathered unlimited iphone data plan from the old 3gs. What should I do? Go into the store and upgrade to a non-iphone data plan? I assume I'll get to keep my unlimited and price?
    Yeah you will. I've had numerous upgrades and just phones I bring into the store to get a SIM card for and never been a problem with my unlimited data
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  12. Thread Author  Thread Author    #12  
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    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by vsloo View Post
    I have a grandfathered unlimited iphone data plan from the old 3gs. What should I do? Go into the store and upgrade to a non-iphone data plan? I assume I'll get to keep my unlimited and price?
    Go in, add IMEI for Nexus, get unlimited data on LTE, profit.

    There is nothing that says to remove unlimited data if you already have it. Even during an upgrade, it will allow me to keep unlimited at $30 with LTE. So you assume correctly

    Posted via Android Central App
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  13. #13  

    Default Re: N5 on AT&T Q&A

    Hey all, Received my N5 yesterday, downloaded the update, drove to Att Corporate store, asked them to switch my SIM card and enable LTE. I have the unlimited data plan from the old iPhone days and no questions asked other than how my service was. Walked in and out in 15 minutes with the N5 on LTE. Initial speedtests in the parking lot there was 24 down and 12 up. I noticed the APNs were still the old N4 APNs with phone and wap. I'm planning on tweaking the APN to see if that does anything.

    Long story short, ATT does work on N5 and no need to give up unlimited data.
  14. #14  
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    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by gmhotch View Post
    Hey all, Received my N5 yesterday, downloaded the update, drove to Att Corporate store, asked them to switch my SIM card and enable LTE. I have the unlimited data plan from the old iPhone days and no questions asked other than how my service was. Walked in and out in 15 minutes with the N5 on LTE. Initial speedtests in the parking lot there was 24 down and 12 up. I noticed the APNs were still the old N4 APNs with phone and wap. I'm planning on tweaking the APN to see if that does anything.

    Long story short, ATT does work on N5 and no need to give up unlimited data.
    While the WAP APN is still there for me, I believe most have migrated to the Phone APN. That's what I'm attached to on LTE and got 41MB down, 14MB up yesterday.
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  15. #15  

    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by DCad View Post
    While the WAP APN is still there for me, I believe most have migrated to the Phone APN. That's what I'm attached to on LTE and got 41MB down, 14MB up yesterday.
    I thought that maybe the APN needed to reflect the PTA settings...Guess I'll try both and see which is better. I suppose it doesn't matter since it's "naturally" provisioned by Att now.
  16. #16  

    Default Re: N5 on AT&T Q&A

    1. why does the AT&T Rep need to enter my phone's IMIE number in his iPad if i'm just getting a plug and play micro SIM card?
    2. is the GoPhone data speeds and coverage and roaming the same exact thing as AT&T post paid?
    3. how does Straight Talk and AIO data speeds and coverage and roaming compare?
  17. #17  

    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by gmhotch View Post
    I thought that maybe the APN needed to reflect the PTA settings...Guess I'll try both and see which is better. I suppose it doesn't matter since it's "naturally" provisioned by Att now.
    New phones from AT&T are now provisioned to use Phone APN now. Looks like PTA APN is a thing of past. It still works but there will be no difference in day to day usage or speed. I have tested both on N5.
  18. #18  
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    Default Re: N5 on AT&T Q&A

    what if i reach 2gb on my 60 dollar gophone? will my internet be cut or will be it slower only?
  19. #19  

    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by en0x#AC View Post
    what if i reach 2gb on my 60 dollar gophone? will my internet be cut or will be it slower only?
    no throttle. you're cut off from data after using 2GB in your plan month cycle unless you buy the extra 1GB for $10 that month. i have the same plan. i set my Nexus 5 to warn me at 1.5GB of usage (Settings-->Data Usage) so i can buy more data if needed. i only typically use about 1GB/month so i'm not too worried about it. GoPhone data speed and $$$ savings are incredible - along with SIM card freedom and the freedom of no contract.
  20. Thread Author  Thread Author    #20  
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    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by Gekko View Post
    1. why does the AT&T Rep need to enter my phone's IMIE number in his iPad if i'm just getting a plug and play micro SIM card?
    2. is the GoPhone data speeds and coverage and roaming the same exact thing as AT&T post paid?
    3. how does Straight Talk and AIO data speeds and coverage and roaming compare?
    1. Its to see all appropriate plans available for your specific phone. More specifically, to get the proper data plan. And even more specifically, to make sure the phone isn't reported stolen
    2. GoPhone is AT&T's network solely. Meaning wherever AT&T has towers, that's where you are covered. Speeds are the same as postpaid AFAIK (never did a speed test with a customers phone)
    3. If they use our network, I'd imagine it would be the same. I just don't get the throttling thing, or know how that affects service.

    Posted via Android Central App
  21. Thread Author  Thread Author    #21  
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    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by Gekko View Post
    no throttle. you're cut off from data after using 2GB in your plan month cycle unless you buy the extra 1GB for $10 that month. i have the same plan. i set my Nexus 5 to warn me at 1.5GB of usage (Settings-->Data Usage) so i can buy more data if needed. i only typically use about 1GB/month so i'm not too worried about it. GoPhone data speed and $$$ savings are incredible - along with SIM card freedom and the freedom of no contract.
    ^^ that's right. Prepaid saves a lot, if you have just one line on an account

    Posted via Android Central App
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  22. #22  

    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by mr.wizard View Post
    1. Its to see all appropriate plans available for your specific phone. More specifically, to get the proper data plan. And even more specifically, to make sure the phone isn't reported stolen
    2. GoPhone is AT&T's network solely. Meaning wherever AT&T has towers, that's where you are covered. Speeds are the same as postpaid AFAIK (never did a speed test with a customers phone)
    3. If they use our network, I'd imagine it would be the same. I just don't get the throttling thing, or know how that affects service.

    Posted via Android Central App
    thanks for the info.

    it is my understanding that Straight Talk and AIO both make you go through a special proxy which means that you aren't on par with AT&T postpaid customer speeds and are essentially treated like a second class citizen. speed tests and discussions with AT&T tech specialists seem to confirm this. i was hoping you'd be more informed on this issue and could confirm this but i guess it's outside of your normal daily scope.
  23. Thread Author  Thread Author    #23  
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    Default Re: N5 on AT&T Q&A

    Quote Originally Posted by foxbat121 View Post
    New phones from AT&T are now provisioned to use Phone APN now. Looks like PTA APN is a thing of past. It still works but there will be no difference in day to day usage or speed. I have tested both on N5.
    That's the new APN that automatically gets provisioned (ATT Phone, that is). And that's the one I'll enter in when it doesn't. Although, I have seen some older phones default to WAP. It just depends on the particular phone. I've done speed tests checking each APN there is, and never found a difference

    Posted via Android Central App
  24. Thread Author  Thread Author    #24  
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    Default

    Quote Originally Posted by Gekko View Post
    thanks for the info.

    it is my understanding that Straight Talk and AIO both make you go through a special proxy which means that you aren't on par with AT&T postpaid customer speeds and are essentially treated like a second class citizen. speed tests and discussions with AT&T tech specialists seem to confirm this. i was hoping you'd be more informed on this issue and could confirm this but i guess it's outside of your normal daily scope.
    When you have to try and contact Straight Talk's customer service, and deal with the headache that is getting any kind of info from them, you eventually stop caring what they do.

    That, and we don't receive info on the MNVO's that use our network. I actually find most of that info here.

    But that sounds right. We are going to reserve the best for our customers first

    Posted via Android Central App
  25. #25  

    Default Re: N5 on AT&T Q&A

    In the past, three APNs are mutually exclusive to each other:
    WAP: for 3G. There is typically also a proxy configured.
    Phone: for 4G HSPA+. Requires 4G plan.
    PTA: for LTE. Requires LTE plan.
    It was an unnecessary complication from AT&T's part for the sole purpose of controlling. It seems now Phone APN is what all new phones used.
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