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  1. Thread Author  Thread Author    #1  

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    Just an FYI for anyone planning on ordering through T-Mobile...

    I signed up for pre-registration to be alerted when the N5 went on sale. I haven't yet received an e-mail but the website is allowing you to purchase the device. $41.99 up front plus 24x$17. It is only showing as available in black and it is currently "back ordered" and expected to ship within 5 days. If you want it in your hands as quickly as possible and are going the T-Mobile route, you may want to wait until the 20th and purchase in the store.

    Just got an update that expected delivery is 11/29
  2. #2  
    srkmagnus's Avatar

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    Default Re: Ordering Through T-Mobile

    Quote Originally Posted by foolishfocus View Post
    Just an FYI for anyone planning on ordering through T-Mobile...

    I signed up for pre-registration to be alerted when the N5 went on sale. I haven't yet received an e-mail but the website is allowing you to purchase the device. $41.99 up front plus 24x$17. It is only showing as available in black and it is currently "back ordered" and expected to ship within 5 days. If you want it in your hands as quickly as possible and are going the T-Mobile route, you may want to wait until the 20th and purchase in the store.

    Just got an update that expected delivery is 11/29
    Good to know - thanks for sharing!
  3. #3  

    Default Re: Ordering Through T-Mobile

    That is the 16 GB model and is a $100 premium over the Google store. Not really sure that makes financial sense. Most credit cards carry a lower interest rate..................
    Pat

    Galaxy Nexus 10 - stock KitKat 4.4.4
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    Nexus 5 - stock KitKat 4.4.4
  4. #4  

    Default Re: Ordering Through T-Mobile

    My estimated delivery date is 22nd. I chose overnight shipping.
  5. #5  

    Default Re: Ordering Through T-Mobile

    True, but it's really not that bad, especially for people who don't have the up-front cash to buy from the Play Store. I imagine a lot of people will be willing to eat that 29% markup over 2 years, especially with such a relatively low down payment. Keep in mind too that most phones, when first released, are at least $99 down.
  6. #6  

    Default Re: Ordering Through T-Mobile

    Quote Originally Posted by flick0416 View Post
    True, but it's really not that bad, especially for people who don't have the up-front cash to buy from the Play Store. I imagine a lot of people will be willing to eat that 29% markup over 2 years, especially with such a relatively low down payment. Keep in mind too that most phones, when first released, are at least $99 down.
    Exactly! Advantages of buying through T-Mob easily cover the added $100. I almost paid $425 to local CL seller for a Black 16GB, because ordering on Goggle Play and waiting 4-5 weeks would drive me nuts, I'm too impatient. This is the fastest way to get it with warranty and returns.
  7. Thread Author  Thread Author    #7  

    Default Re: Ordering Through T-Mobile

    Ah, I just did normal shipping and its headed to Green Bay anyway while I'm in Chicago. Gotta love the lower taxes!

    Posted via Android Central App
  8. #8  

    Default Re: Ordering Through T-Mobile

    hmm Im not really sure how to order this thing...

    I currently have a note 2 that's paid off on the EIP. here is what I see when I go to upgrade phone thru the my.t-mobile site




    but here is thru the regular tmobile site


    Im not really sure why there is such a huge difference in pricing....
  9. #9  

    Default Re: Ordering Through T-Mobile

    As of today, T-Mobile is offering the Nexus 5 for $41.99 down plus 25% Off Accessories. The promo code is NEX25ACC through 12/15.
  10. #10  
    chestvrg's Avatar

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    Default Re: Ordering Through T-Mobile

    Is this the 16GB or 32GB version?
    my Nexus 5 32GB
  11. #11  

    Default Re: Ordering Through T-Mobile

    Quote Originally Posted by Tovalmorgan View Post
    hmm Im not really sure how to order this thing...

    I currently have a note 2 that's paid off on the EIP. here is what I see when I go to upgrade phone thru the my.t-mobile site
    http://img191.imageshack.us/img191/5885/zs2q.png



    but here is thru the regular tmobile site
    http://img20.imageshack.us/img20/9562/tczh.png

    Im not really sure why there is such a huge difference in pricing....
    The price you see through my-t.mobile is what you'd have to pay to get it on EIP. That's based on your credit worthiness.
    Only well qualified buyers get the lowest down payment.
    Although there are several factors that affect your down payment along with your credit. Such as how many lines you have on the account and how long you've been a T-Mobile post-paid customer.
  12. #12  

    Default Re: Ordering Through T-Mobile

    Quote Originally Posted by chestvrg View Post
    Is this the 16GB or 32GB version?
    Right now they're only selling Black 16gb.
  13. #13  
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    Default Re: Ordering Through T-Mobile

    Quote Originally Posted by MLdroidN4 View Post
    Right now they're only selling Black 16gb.
    Oh no for less than that price I can get the 32GB version from google play.
    my Nexus 5 32GB
  14. #14  

    Default Re: Ordering Through T-Mobile

    and how the **** would they know my credit score? I doubt they're doing a credit check on me every time I log into my.tmobile to look at a phone
  15. #15  
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    Default Re: Ordering Through T-Mobile

    Quote Originally Posted by Tovalmorgan View Post
    hmm Im not really sure how to order this thing...

    I currently have a note 2 that's paid off on the EIP. here is what I see when I go to upgrade phone thru the my.t-mobile site
    http://img191.imageshack.us/img191/5885/zs2q.png





    but here is thru the regular tmobile site
    http://img20.imageshack.us/img20/9562/tczh.png

    Im not really sure why there is such a huge difference in pricing....

    I tried ordering an ipad air on Tmo with EIP it showed 299 for the 128GB, but apparently since my SG4 is not paid off I had to pay almost 450 out the door. I was willing to pay it but Tmo credit card processing didn't work. Called then and they had me on the phone for an hour, then said I have to try 24 hours later. Sounded like BS to me so I got it thru apple direct. Been with Tmo over 15 years and this is the first time customer service just frustrated the hell out of me.
  16. #16  

    Default Re: Ordering Through T-Mobile

    so apparently the $41.99 down price is only for NEW CUSTOMERS.

    i've been arguing with online chat help for the last half an hour about how they are ******* over existing customers by charging $200+ downpayment

    ill probably post chat logs tomorrow
  17. #17  

    Default Re: Ordering Through T-Mobile

    Quote Originally Posted by Tovalmorgan View Post
    so apparently the $41.99 down price is only for NEW CUSTOMERS.

    i've been arguing with online chat help for the last half an hour about how they are ******* over existing customers by charging $200+ downpayment

    ill probably post chat logs tomorrow
    I'm an existing T-Mobile customer and I was able to order the Nexus 5 at $41.99.
  18. Thread Author  Thread Author    #18  

    Default Re: Ordering Through T-Mobile

    I'm also an existing customer who got it for 41.99

    Posted via Android Central App
  19. #19  

    Default Re: Ordering Through T-Mobile

    Quote Originally Posted by Tovalmorgan View Post
    so apparently the $41.99 down price is only for NEW CUSTOMERS.

    i've been arguing with online chat help for the last half an hour about how they are ******* over existing customers by charging $200+ downpayment

    ill probably post chat logs tomorrow
    If this is the case it saddens me. I am a Sprint customer now and they charge vastly different prices for phones when signing a new contract if you're a new customer vs an existing one looking to upgrade. As an example the Q10 was $100 for new customers but $200 for me to upgrade(which I never did, I'm too cheap =P). T-Mobile seems the most consumer friendly so I figured they wouldn't do stuff like this, I guess maybe I was wrong?
  20. Thread Author  Thread Author    #20  

    Default Re: Ordering Through T-Mobile

    Quote Originally Posted by breakingpoint0 View Post
    If this is the case it saddens me. I am a Sprint customer now and they charge vastly different prices for phones when signing a new contract if you're a new customer vs an existing one looking to upgrade. As an example the Q10 was $100 for new customers but $200 for me to upgrade(which I never did, I'm too cheap =P). T-Mobile seems the most consumer friendly so I figured they wouldn't do stuff like this, I guess maybe I was wrong?
    Per the responses above....not sure why this guy has to pay more but its not because he isn't a new customer

    Posted via Android Central App
  21. #21  

    Default Re: Ordering Through T-Mobile

    There are some phones and promotions through T-Mobile which offer lower upfront prices for new customers and also add a line. BUT, Nexus 5 right now is being offered at $41.99 down regardless of new or current customer. The only reason you might have to pay more is because of an individual's credit worthiness.
  22. Thread Author  Thread Author    #22  

    Default Re: Ordering Through T-Mobile

    Just got a text and email saying my item is backordered with no estimated delivery date. What a joke...

    Posted via Android Central App
  23. #23  

    Default Re: Ordering Through T-Mobile

    heres my chatlog record with "customer service"

    T-Mobile: We have received your information and will connect you with a T-Mobile Chat

    Specialist soon.
    Daniza M: Hi Chris, I'm Daniza. I understand your concern about your phone purchase or upgrade. Let me provide you the info you needed about this.
    Daniza M: The price you are seeing on the website wherein it is $42 down and $17/month is only offered for new activations customers.
    Daniza M: For existing accounts and wanted to upgrade their phones to the new Nexus 5, the price is different.

    You: so in other words you are saying F you to your current customer base

    Daniza M: What do you mean?

    You: <<internal tmobile document link redacted>> (Im a t-mobile contractor)
    The latest 4G LTE premium smartphone from Google will be available online to customers and employees at Cell Phones | 4G Phones | iPhone and Android Phones | T-Mobile beginning Nov. 14. The Nexus 5 will be available for $41.99 down with 24 equal monthly device payments of $17* with T-Mobile’s Simple Choice Plan.
    You: what I mean is you are offering great deals to NEW customers while offering a HIGHER PRICE to current customer base. does that seem right that a loyal tmobile customer for a year should have to pay more than a new one?

    Daniza M: I understand your point Chris. Actually, all phones has the same pricing. The reason you are paying way different from a new activation customer is because the equipment installment plan for existing customer varies depending on their credentials.
    Daniza M: All phones are the same price, if you come to think of it it has a lower downpayment but higher monthly payment.

    You: if i wanted to pay more up front we wouldn't be having this conversation
    You: so you are saying that Im being forced to pay more up front because of the credit check that was run on me A YEAR AGO when I bought my last phone?
    You: which doesn't take into account my year of on time payments, no late payments and paying off my device a year early

    Daniza M: I understand how you feel about this but yes, that's one of the qualifications.

    You: i want to know why I am being charged based upon a credit check from A YEAR AGO. does that seem fair or right to you?

    Daniza M: I understand that Chris. However equipment installment plan charges are all dependent on the customer's credentials.

    You: please explain "customers credentials"

    Daniza M: The one that you see online is the lowest down a well qualified customer can get but it doesn't mean that all new customers will get it.

    You: and how do you know Im not "well qualified" when your credit check was from A YEAR AGO?

    Daniza M: I perfectly understand that. Let me check what we can do about this.
    Daniza M: I'm still working on it please bear with me.
    Daniza M: Thank you for patiently waiting Chris. I perfectly understand how you feel about this right now. Yes, the credit check you mentioned earlier is still in effect to your account even if that was made a year ago.
    Daniza M: Even though your credit history requires you to pay a little more down today, your installment rates will be less than the person paying the smaller down payment.

    You: as i already said, if i wanted to pay more up front we wouldn't be having this conversation.how is it even remotely fair to charge me based upon information from A YEAR AGO?
    You: THAT IS 100% bull crap.

    Daniza M: I understand how you feel about this Chris.
    Daniza M: If only we can make changes to the charge here on our end, however the prices you see depends on the credentials of your account. And this also applies to all customers.

    You: you are trying to use out dated information to charge me more money down for a phone that you are advertising for less down
    You: and the phone is the same price weather you take $40 from me today or $222. so why does it matter what my credit score is when you are charging me the same ammount for the phone

    Daniza M: It's not that. Chris, please understand that your credit check can only be run on your account once. And it will be the only record you will have on the account with regards to this. We do understand how you feel about this.

    You: you should be basing my payment history with tmobile for the last year, not a credit score from a year ago

    Daniza M: I understand that. Rest assured that I will have this raised so that we will be able to improve our service with regards to our phone pricing.

    You: the phone price is the SAME weather i pay more now, and less per month, or if i pay less now and more per month. SO WHY IS AN OUT DATED CREDIT SCORE being used to judge what Im paying?
    You: i understand this policy for NEW CUSTOMERS, but ive been a tmobile customer for a year now.

    Daniza M: I perfectly understand your point Chris. However that outdated credit score you mentioned is the only credit score you have on your account records. That's why the amount of the phone is based on it.

    You: so the year of on time payments and extra monthly device payments are basically useless is what you're telling me?
    You: A CREDIT SCORE SHOULD NOT MATTER FOR A REPEAT CUSTOMER. I understand the policy for NEW customers, BUT NOT SCREWING OVER YOUR EXISTING CUSTOMER BASE

    Daniza M: I understand how you feel Chris. Rest assured that I will have this issue raised.

    You: is that customer service talk for "Im not going to do anything and just want to get rid of you" ?

    Daniza M: No, that's not it Chris. I'm actually taking actions now and inquiring this issue to our supervisor.

    You: ok Ill wait

    Daniza M: Thank you Chris.
    Daniza M: Thank you for patiently waiting Chris. I understand that you wanted to clarify this issue now. I can have my Supervisor explain the situation further for you. Please stay connected while I connect the chat.
    Daniza M: Chris, I'm going to transfer the chat now. Are you still with me?

    You: yes

    Daniza M: Thank you for responding. I will connect the chat now.
    Daniza M has left the chat
    Please hang tight! It'll take just a moment to connect you...

    Agent Mary P enters chat
    Mary P: Hi, Chris! Thanks for waiting!

    You: sure

    Mary P: Mary here, Daniza's supervisor. I have a brief information about your concern. I'd like to ask a moment to review your conversation with her, is that okay?

    You: ok

    Mary P: Great! Thanks!
    Mary P: Thank you again for waiting, Chris! I am sorry about the offer price showing differently.
    Mary P: With regard to the price being advertised on our website which is $42, the offer is exclusive for new activation and add a line service. Upgrade offer is different.
    Mary P: That is why you are seeing a different amount.

    You: then why does it not say EXCLUSIVE TO NEW CUSTOMERS?
    You: and why are you not honoring that price to EXISTING CUSTOMERS that have been here? why is my business less vaulable than a new persons?
    You: so what you are saying is you don't care about RETAINING CUSTOMERS? just getting new ones?
    You: and why does this tmobile INTERNAL DOCUMENT (Im a tmobile contractor by the way)
    <<Internal document link redacted>>
    why does it list this "new customer" will be available online to customers and employees at Cell Phones | 4G Phones | iPhone and Android Phones | T-Mobile beginning Nov. 14

    Mary P: we don't want you to feel that way, Chris.

    You: obviously you dont care about keeping current customers the way you are charging us SIX TIMES the down payment of a new customer
    You: so the year of on time payments and early device payments mean nothing? you just want new customers. screw the current ones?

    Mary P: I am truly sorry, Chris. The offer online doesn't work for upgrade/s and thank you for raising this concern that it's not showing for new customers or add a line as we will be working on this information to be available.
    Mary P: I will be forwarding your feedback.

    You: you're welcome for making me aware of your lack of concern for keepin current customers happy. it is obvious to me that all you care about is reigning in new business. you don't care one bit about the customers you already have..

    Mary P: We do care about our customers, Chris. With regard to purchasing this phone via upgrade, the information is not yet available. It will be available by 11/20.
    Mary P: When checking the available phones for upgrade on your account. Nexus 5 is not yet included. I would like to check to verify the exact amount that you'll be charge if you do an upgrade.

    You: heres your "upgrade info"
    http://img191.imageshack.us/img191/5885/zs2q.png
    222 dollar down payment.
    You: that screen cap is from approx. 6 hours ago

    Mary P: I won't be able to confirm if $222 is really the downpayment as this phone is not yet available for upgrade.
    Mary P: I am sorry, here in T-mobile, we are unable to access out side links.

    You: then why is it showing up as an upgrade on my.tmobile?
    You: really? I work for tmobile and the internet works in this building
    You: Pay Today:
    $ 221 99
    + $9.50 x 24/mo. If you cancel your wireless service, remaining balance on phone becomes due.
    Total $449.99 0% APR O.A.C. for well-qualified buyers.
    quote from the nexus 5 page in my.tmobile

    Mary P: I'm really sorry, Chris if I can't confirm anything with regard to the price offer for Nexus 5. I don't want to provide anything to you without me having any basis.

    You: how about an email address I can send the screen cap to?
    You: cause you're saying hte nexus 5 isnt available, when Im looking right at it on the my.tmobile page

    Mary P: With new activation and add a line, the phone is already available. We launched it as an Early Holiday Shopping.

    You: i clicked "UPGRADE DEVICE" and am able to select the nexus 5. so how is it only available to new customers?

    Mary P: With regard to upgrade, the form being used on your my t-mobile and by our customer care is the same. That is the one I am looking at right now and with the list of devices available for your upgrade, Google Nexus 5 is not yet available.

    You: and if its only for NEW CUSTOMERS, shouldn't it be this NEW CUSTOMER PRICE you told me Im not good enough for since Ima current customer?
    You: now you are flat out calling me a LIAR telling me Im not seeing the nexus 5 when IM LOOKING RIGHT AT IT. SURE IS CONTINENT THAT YOU SOMEHOW DONT HAVE INTERNET TO SEE IM TELLING THE TRUTH
    You: SO lests see, 1) you screw over existing customers by charging us more money down for the phone
    2) now Im being called a liar

    Mary P: Right now, Chris, I really can't confirm the exact amount of your downpayment. Upon checking your account, you have an available Equipment Credit line which is going to help in determining the downpayment.

    You: what does 'available equipment credit' mean

    Mary P: I understand your point, Chris. That's a good question.
    Mary P: That is the the current amount available to the account for a new equipment purchase.

    You: what

    Mary P: That is the amount available that can be used on your installment.
    Mary P: Let us say for example, $300.
    Mary P: $300 is what you can pay in installment and the remaining balance will be your down payment.

    You: so whats my ammount
    Mary P: Let me check.
    Mary P: It's $720 and Chris, this is subject to change when you apply for EIP.

    You: 720 is more than the nexus 5 costs

    Mary P: Yes, however this is subject to change when applying for EIP.

    You: so apply it to EIP and then tell me

    Mary P: Right now, I too is excited to check what would be your downpayment for this, however I can't since the device is not yet available.

    and that was the point where I just said "**** it" and logged out.
    foolishfocus likes this.
  24. #24  

    Default Re: Ordering Through T-Mobile

    Quote Originally Posted by Tovalmorgan View Post
    heres my chatlog record with "customer service"



    and that was the point where I just said "**** it" and logged out.
    That further justifies why T-Mobile ranks dead last in customer service. Pathetic.
  25. Thread Author  Thread Author    #25  

    Default Re: Ordering Through T-Mobile

    I understand your frustration but taking it out on a chat agent who honestly has no power to change company policy isn't really the best way to go about things....even if they could they are less likely when people are shouting" at them. When I had my credit checked to start service a month ago they told me I could get any phone, including the Note 3 I was looking at, for 0 down. Now I have to pay $42....not sure why but oh well

    Posted via Android Central App
    Choorp likes this.
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