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Nexus 5 UK RMA procedure
I just got my first Android phone after deciding on a Nexus 5. However after a couple of days I noticed a bit of light leakage from the top right corner and noticed that the rear casing had a bit of a gap. I tried forcing it in but could not get it to fit. So I then tried to see if it could be replaced via Google's 15 day return policy. after a back and forth, an RMA has been issued, but this doesn't sound Luke the same process I've read about. With others it sounds like a replacement unit is ordered and the old returned with no fuss, meaning a minimum delay.
I've got to wait for packaging, send mine back, wait for an amount to be credited, and then just order a new phone, so it sounds like I'll be waiting till mid January for a new phone, and I'd be better of just ordering a new one now and get my refund.
On the other hand, it seems that I can purchase a replaceother options are that I can purchase a rear cover online and fit it myself. Of course this only works if the side of the casing isn't damaged. Another option is that I just get a case and live with it.
UK RMA procedure:
Step 1: Pack it
Print out the attached RMA form.
You'll receive a return shipping label and shipping package in the mail within 5 days.
Make sure that you keep the SIM card for your device, if applicable. Any SIM cards that are returned with the device will be destroyed.
Please do not try to ship your device back to us before receiving your replacement; wait for the prepaid shipping materials.
When you receive the prepaid shipping materials, put all of the original itemís packaging and accessories along with the printed RMA form into the shipping package.
Step 2: Ship it
Drop your package off at your local post office.
Step 3: Get your refund
Please return your device using the attached RMA within 7 days of receiving this email. Once your return is received and inspected by our warehouse, youíll be refunded for the device within 14 business days.
Your device and all accessories must be returned in like-new condition.
You must take reasonable care when returning the device.
Applicable fees may be charged for damages or missing components.
Google reserves the right to reduce return value by the promotional credit amount, if applicable.