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  1. Thread Author  Thread Author    #1  

    Question Nexus 5 Crashed and constantly trying to reboot

    Well not the best way to start a first post

    Had my Nexus 5 for about a month now, and have loved it till this morning, it decided to just shut off (full battery too) and i tried to turn it on and it is now just constantly starting up to the "Google" splash screen then shutting off.

    Sometimes it gets to the the 4 color circles then shuts off.

    Just now got through to start up and the screen flashed on and off and by the time i got to settings crashed and shut off again.

    Anyone else had this issue?? or know of a fix. I can't even get it to stop trying to turn on!
  2. #2  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    You've tried holding the button down for 20 or 30 seconds until it goes off and then restarts again with the Google logo?

    Sent from my Nexus 5 using AC Forums mobile app
  3. #3  
    srkmagnus's Avatar

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    Default Re: Nexus 5 Crashed and constantly trying to reboot

    Welcome to the forums! As suggested by TraderGary, hold the power button to force it into a reboot and see if that works. If not, then get into recovery and factory reset:
    1.If your phone is on, power it off.
    2.Press & hold Volume Down and Volume Up, and then press & hold Power simultaneously until the device turns on. You will see the word Start with an arrow drawn around it.
    3.Press Volume Down twice to designate Recovery mode.
    4.Press Power to restart into Recovery mode. You will see an image of an Android robot with a red exclamation mark.
    5.While holding down Power, press Volume Up.
    6.Use the volume keys to scroll to "wipe data/factory reset" and press Power to select it.
    7.Scroll down to "Yes - erase all user data" and press Power to select it.
    https://support.google.com/nexus/answer/3501115?hl=en

    You'll lose all your data, but should get you booted. If not, then you'll have to consider installing the factory image, which is a little more work but not difficult if you take the time to read the process.
  4. #4  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    Once you are back to normal, did you install a "buggy" app that might be the cause of the problem?
  5. Thread Author  Thread Author    #5  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    Thanks for the help,

    All attempts to reset or factory reset through buttons didn't work, it just sat on my desk starting up "Google" then shut down and repeat ever 5 seconds for an hour. Then it started up and didn't reset! So i factory rest the phone to be safe! Had no issues since.

    Only App i downloaded before this was Translate.com so won't be putting that back on... Just in case!

    Just glad i haven't had to return the phone for a replacement :touch wood:
    quicksilver53 likes this.
  6. #6  
    srkmagnus's Avatar

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    Default Re: Nexus 5 Crashed and constantly trying to reboot

    That's great news! Keep us posted and let us know if you have further questions.

    Sent from my Nexus 5 using AC Forums mobile app
  7. #7  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    Quote Originally Posted by brycemarley View Post
    Well not the best way to start a first post

    Had my Nexus 5 for about a month now, and have loved it till this morning, it decided to just shut off (full battery too) and i tried to turn it on and it is now just constantly starting up to the "Google" splash screen then shutting off.

    Sometimes it gets to the the 4 color circles then shuts off.

    Just now got through to start up and the screen flashed on and off and by the time i got to settings crashed and shut off again.

    Anyone else had this issue?? or know of a fix. I can't even get it to stop trying to turn on!
    I experienced the same problem last night but I thought my power button may have damaged. I pressed it hard 2 3 times now it works fine. But today I unrooted and relocked my nexus 5 so that if any problem comes I can send it back to company.
  8. #8  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    My Nexus 5 is only about 3 months old and every time I try to connect to any WiFi (not just my house) it freezes and re-boots itself. I've tried everything and even did a factory re-set but it still will not connect to WiFi anywhere without shutting down. Nobody I have talked to has seen this before or knows what to do so I am very desperate for some help!
  9. #9  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    Welcome to Android Central! That clearly shouldn't be happening. To be clear, you did a full factory data reset, having to set the phone back up again, right? If that's the case, and the phone is still doing that, then it's time to call Google or LG for warranty work. Start here: https://support.google.com/googlepla...070585,3457226
  10. #10  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    I just had the exact same problem last night. The phone was working absolutely perfectly for about 2 months now, then last night it crashed and has been stuck in a loop of attempted rebooting for the past 20 hours. Doesn't get past the flash colour animation after the google startup screen. It has successfully booted up a few times now but then crashes after about 30 seconds and starts the loop again. One thing i noticed when it did boot up was the power button seems to be extremely sensitive and volatile, so much that even a slight touch would turn the screen off.

    Please help anyone, I need my Nexus back and most of all I need a working phone!
  11. #11  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    I just bought a Nexus 5 about a week ago. The first few days it seemed that Skype and Yahoo Messenger were very laggy. Couldnt see what i typed until a few seconds after I typed or trying to scroll up and down in message history wouldnt happen until seconds after I touched the phone. That stopped for a while and now I seem to have a problem with my Google Keyboard. It randomly stops showing me my key presses ( those pop up flags so you know you have your finger on the right key) or showing me the trail of my swipe. Now at least 2 times a day the entire keyboard just crashes and I have to restart the phone in order to type anything at all.

    I hope someone can help me please
  12. #12  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    Welcome to Android Central! Try booting into Recovery and doing a cache partition wipe: [GUIDE] Nexus 5 Recovery
  13. #13  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    I contacted the seller and eventually ordered a replacement through my insurance due to come tomorrow, but 10 minutes ago my phone just started working fine!

    So typical. I want to keep the phone I have already because of everything I have on it but I'm worried it will do it again.

    Is there any way to get everything from my phone now onto the new one coming tomorrow?
  14. #14  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    Quote Originally Posted by Colin Longmuir View Post
    I just bought a Nexus 5 about a week ago. The first few days it seemed that Skype and Yahoo Messenger were very laggy. Couldnt see what i typed until a few seconds after I typed or trying to scroll up and down in message history wouldnt happen until seconds after I touched the phone. That stopped for a while and now I seem to have a problem with my Google Keyboard. It randomly stops showing me my key presses ( those pop up flags so you know you have your finger on the right key) or showing me the trail of my swipe. Now at least 2 times a day the entire keyboard just crashes and I have to restart the phone in order to type anything at all.

    I hope someone can help me please
    You may be right that there is something wrong with power button cause I also experience the same prob second time and I was able to resolve it by rapidly clicking the power button this way I was able to reach till home screen. 😭 were you able to find any solution ?
  15. #15  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    I even cann't do a full factory data reset. It self reboot before I get into recovery mode.
    Last edited by hilo jack; 06-06-2014 at 02:00 AM.
  16. #16  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    My nexus5's problem:
    1. It continuously reboot every 5 seconds.
    2. I want to enter into recovery mode, but I have no time to click recovery mode as it reboots frequently(every 5 seconds).
    3. It is nothing to do with battery.(Same problem with new battery )
    --------------------
    Somebody says senstive power button will cause this problem. Maybe.
    Last edited by hilo jack; 06-06-2014 at 01:49 AM. Reason: more info
  17. #17  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    Welcome to Android Central! What do you mean it reboots too fast before clicking Recovery? Are you following the steps that were linked above?
  18. #18  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    I have had exactly the same problem. it would keep restarting and even a glance at the power button would cause it start up and start the loop of restarting. i have managed to turn it on by rapidly clicking the power button during the statrtup until i was at the lock screen. for now it seems that it worked. the phone is up and stable and i dont think its any kind of a software problems. i had this problem last night too but it resolved itself. for now the power button sensitivity is back to normal i hope it stays that way or ill have to replace it.

    Thanks for help.
  19. #19  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    I also face this problem. How to solve it?
  20. #20  

    Unhappy Re: Nexus 5 Crashed and constantly trying to reboot

    I have that exact same problem right now and i dont know what to do!!!!! i loved this phone and had it for 4 months now. never dropped it or anything, just normal wear. I know i definitely didnt do anything, so its the phone itself. what should i do?
  21. #21  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    here it goes, i know is kinda crazy but i was desperate i tried everything and i noticed that the phone keep rebooting, so just by pressing the two volume buttons were enough to enter reboot mode

    i entered the reboot mode but were not able to surf thru the menus, cuz the phone was still "virtually pressing the power button"

    anyway to the solution, i kept pressing the volume rockers and realize the phone gave me a little more time before it restarts a few times i were able to actually start the phone and surf a little thru the menus

    the time i solve this i never stopped pressing te volume keys and the power button, i surfed thru the menus to backup and reset/factory data reset THERE THE PHONE WAS ABLE TO KEEP TURNED ON

    I pressed erase everything and the erase animation started
    took a little time but the phone was erased and back to the factory settings for security i didn't backed up my apps (cuz im sure its a software issue) i like to find out first what app caused all this mess

    hope it works for you, i am not a member of this forum but signed in to try to help everyone
    Thanked by:
  22. #22  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    I have used this app free from the play store a couple weeks after buying my phone and reading all the posts on XDA about the power button possibly having issues in the future.

    Nexus 5 via Android Central App
    Attached Thumbnails Attached Thumbnails Nexus 5 Crashed and constantly trying to reboot-5601.jpg  
  23. #23  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    My nexus 5 started doing this this afternoon. Fortunately it waited until after I watched the entire US Men's game on it.

    I tried everything and ended up calling Google. They were very helpful and are shipping me a replacement device. I wish I had a simpler solution but I'm kind of looking forward to disconnecting for a few days!
  24. #24  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    hi im facing the same problem.
    is there a fix for this?
  25. #25  

    Default Re: Nexus 5 Crashed and constantly trying to reboot

    i just had this problem since yesterday (6th July). I updated kitkat 4.4.4 i think bout a week ago..

    i cant try resolving the issue using the steps shared above because the phone reboot too fast.. it doesnt get past the Google logo page (before the 4 colours page). and, without plugging in the charger, i can't even switch on the phone.

    im not too sure how? because all the suggestions requires me to switch on the phone.. but i cant switch on my phone..
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