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  1. Thread Author  Thread Author    #1  

    Default PC recognizes Nexus but then I can't access my storage

    I went to transfer some files from my PC the other day for the first time on my nexus, and the drivers installed fine. When I searched for my device under 'my PC' it wouldn't appear. I tried switching between media and storage, disconnecting and reconnecting, switching USB ports. Nothing worked.

    PLEASE HELP :-(

    Posted via Android Central App
  2. #2  

    Default Re: PC recognizes Nexus but then I can't access my storage

    I have the same problem, but in my case I installed Startup Manager. Under this app there was a "media storage" (i believe this is the name) which I disable at start up. I went back in and enable it for start up and my nexus finally showed up on my pc.
  3. #3  

    Default Re: PC recognizes Nexus but then I can't access my storage

    Have you tried to enable your phone as a media device? Settings ->Storage -> Menu in the Upper R Corner -> USB Computer Connection is MTP selected?
  4. #4  
    iamdld's Avatar

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    Default Re: PC recognizes Nexus but then I can't access my storage

    I had a similar issue. Windows was installing an old driver for the original Google Nexus built by Samsung. Had to download and manually update the driver. Try the instructions here. Install Nexus 5 Drivers — Android Cowboy
  5. #5  

    Default Re: PC recognizes Nexus but then I can't access my storage

    1. make sure Settings ->Storage -> Menu[3 dots on top right] -> USB Computer Connection is MTP
    2. USB debugging is disabled (if you ever enabled it)
    3. make sure the drivers installed is MTP drivers rather than adb device(you do this when you unlock/root nexus)
    point 3 is important. thats the reason why its not getting detected
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  6. Thread Author  Thread Author    #6  

    Default Re: PC recognizes Nexus but then I can't access my storage

    Quote Originally Posted by still1 View Post
    1. make sure Settings ->Storage -> Menu[3 dots on top right] -> USB Computer Connection is MTP
    2. USB debugging is disabled (if you ever enabled it)
    3. make sure the drivers installed is MTP drivers rather than adb device(you do this when you unlock/root nexus)
    point 3 is important. thats the reason why its not getting detected
    2. Where in setting do I check for USB debugging?

    3. How do I check this? (I'm not rooted)

    Posted via Android Central App
  7. #7  

    Default Re: PC recognizes Nexus but then I can't access my storage

    Quote Originally Posted by ttwiitch View Post
    2. Where in setting do I check for USB debugging?

    3. How do I check this? (I'm not rooted)

    Posted via Android Central App
    2. developer option.. if you have not enabled developer option then you wouldnt have enabled USB debugging. so skip this

    3. Connect your nexus to PC-->Go to Control panel-->device manager

    you will see something like Android adb in device manager
    Right Click and click "Update device Software"
    Click "Browse your Computer for driver Software"
    Click "Let me Pick from a list of device drivers on my Computer"
    Click Next, for the device list shown.
    Fancy A Break From Your iPhone? Have an Android Kit Kat
  8. #8  

    Default Re: PC recognizes Nexus but then I can't access my storage

    2. USB debugging is disabled (if you ever enabled it)
    stil1, why would you want to do this? It doesn't interfere with Windows seeing the phone and could be quite helpful some day if the phone ever gets bricked.
    Pat

    Galaxy Nexus 10 - stock KitKat 4.4.4
    Galaxy Nexus 7 (2nd Generation) - stock KitKat 4.4.4
    Chromecast
    Nexus 5 - stock KitKat 4.4.4
  9. #9  
    jj14x's Avatar

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    Default Re: PC recognizes Nexus but then I can't access my storage

    Quote Originally Posted by ttwiitch View Post
    I went to transfer some files from my PC the other day for the first time on my nexus, and the drivers installed fine. When I searched for my device under 'my PC' it wouldn't appear.
    Go to device manager, and look to see if Android device has an exclamation mark next to it - or if it installed correctly. If it didn't install correctly, go to Google USB Driver | Android Developers and download the drivers from there - read more at Diagnosing USB Driver and ADB issues in Windows - xda-developers
  10. Thread Author  Thread Author    #10  

    Default Re: PC recognizes Nexus but then I can't access my storage

    Thanks for all the replies. I will try this as soon as I get home from work and report back. Thanks again.
    :-)

    Posted via Android Central App
  11. #11  
    srkmagnus's Avatar

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    Default Re: PC recognizes Nexus but then I can't access my storage

    If all else fails you can take a look at a wireless solution, suck as WiFi Explorer or Air Droid. Connects with your home wifi and you are able to browse the device via pc.

    Sent from my Nexus 5 using AC Forums mobile app
  12. #12  

    Default Re: PC recognizes Nexus but then I can't access my storage

    Quote Originally Posted by still1 View Post
    2. developer option.. if you have not enabled developer option then you wouldnt have enabled USB debugging. so skip this

    3. Connect your nexus to PC-->Go to Control panel-->device manager

    you will see something like Android adb in device manager
    Right Click and click "Update device Software"
    Click "Browse your Computer for driver Software"
    Click "Let me Pick from a list of device drivers on my Computer"
    Click Next, for the device list shown.
    I could access the Nexus 5 through adb and when it's in the bootloader/recovery but I could never get it to show up and access its storage and this worked. Thanks!
  13. #13  

    Default Re: PC recognizes Nexus but then I can't access my storage

    Quote Originally Posted by patruns View Post
    stil1, why would you want to do this? It doesn't interfere with Windows seeing the phone and could be quite helpful some day if the phone ever gets bricked.
    windows sometime act weird when USB debugging is selected, even when the drivers are right... i have seen few people have this issue
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  14. #14  
    Kevin O'Quinn's Avatar
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    Default Re: PC recognizes Nexus but then I can't access my storage

    Quote Originally Posted by still1 View Post
    windows sometime act weird when USB debugging is selected, even when the drivers are right... i have seen few people have this issue
    The reverse is also true. I have ADB issues with MTP enabled.
    Kevin F.I.M.T.K. O'Quinn Esq.
  15. #15  

    Default Re: PC recognizes Nexus but then I can't access my storage

    Quote Originally Posted by still1 View Post
    2. developer option.. if you have not enabled developer option then you wouldnt have enabled USB debugging. so skip this

    3. Connect your nexus to PC-->Go to Control panel-->device manager

    you will see something like Android adb in device manager
    Right Click and click "Update device Software"
    Click "Browse your Computer for driver Software"
    Click "Let me Pick from a list of device drivers on my Computer"
    Click Next, for the device list shown.
    Wow! ... Thanks, saved me ... all I would add is:

    Click MTP, as opposed to ADB, and update
  16. Thread Author  Thread Author    #16  

    Default Re: PC recognizes Nexus but then I can't access my storage

    Quote Originally Posted by still1 View Post
    2. developer option.. if you have not enabled developer option then you wouldnt have enabled USB debugging. so skip this

    3. Connect your nexus to PC-->Go to Control panel-->device manager

    you will see something like Android adb in device manager
    Right Click and click "Update device Software"
    Click "Browse your Computer for driver Software"
    Click "Let me Pick from a list of device drivers on my Computer"
    Click Next, for the device list shown.
    This did the trick! Settings were a bit different but I found it :-)

    Posted via Android Central App
  17. #17  

    Default Re: PC recognizes Nexus but then I can't access my storage

    Very nice!
    Works on my Nexus 5. Thanks and best regards.
  18. #18  
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    Default Re: PC recognizes Nexus but then I can't access my storage

    Quote Originally Posted by still1 View Post
    3. Connect your nexus to PC-->Go to Control panel-->device manager

    you will see something like Android adb in device manager
    Right Click and click "Update device Software"
    Click "Browse your Computer for driver Software"
    Click "Let me Pick from a list of device drivers on my Computer"
    Click Next, for the device list shown.
    I'm trying to do this, but get the following error:
    PC recognizes Nexus but then I can't access my storage-mtp-error.jpg

    Any idea what to do with that?

    Thanks!
    Gayle
  19. #19  
    GoGayleGo's Avatar

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    Default Re: PC recognizes Nexus but then I can't access my storage

    Not exactly sure how I did it, but was finally able to get the correct driver installed and my music moved over.
  20. #20  

    Default Re: PC recognizes Nexus but then I can't access my storage

    Quote Originally Posted by GoGayleGo View Post
    Not exactly sure how I did it, but was finally able to get the correct driver installed and my music moved over.
    It would be nice to know how you did it because I am getting exactly the same error message as you were
  21. #21  

    Default Re: PC recognizes Nexus but then I can't access my storage

    You have to make sure you are signed into Master account on your Nexus 7, as it now supports multiple users.

    Make sure you are signed into device as Master and you should be able to use USB Storage on simply connecting to PC.
  22. #22  

    Default Re: PC recognizes Nexus but then I can't access my storage

  23. #23  

    Default Re: PC recognizes Nexus but then I can't access my storage

    All this stuffing around with software, drivers, devices etc is not necessary. For heavens have a good look at Airdroid. It's simply superb.
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  24. #24  
    crxssi's Avatar
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    Default Re: PC recognizes Nexus but then I can't access my storage

    Quote Originally Posted by bulletmark View Post
    All this stuffing around with software, drivers, devices etc is not necessary.
    ? If you don't have MTP support in your [desktop/laptop] OS, then you can't file transfer with the USB cable. So it can be necessary, unless you want to use something like Airdroid instead.

    I hate MTP, but understand why they switched to it.
    Click "Thanks" and/or "Like" button on posts where someone helped you or you liked the posting. Nexus 5 (T-Mobile), Nexus 10, Evo LTE, Evo 3D, Evo 4G
  25. #25  

    Default Re: PC recognizes Nexus but then I can't access my storage

    thank's man that was awesome.......
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