Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 6 of 6
  1. Thread Author  Thread Author    #1  

    Default Could I still get an RMA or will they take the money from the authorization hold?

    Basically there is a problem with my camera, there's this random faint dot that appears in photos sometimes and there's issues with sound when recording videos. My concern is that I've dropped my phone a few times but this happened after the issues started appearing and when I first tried to contact Google for an RMA but couldn't get one at the time because I didn't have the funds. There's also a minor scratch that you can only see when you're actually trying to look for it and even then it's still hard to see. That helps a lot /sarcasm.

    I'm just worried that when Google check for problems they're going to see any damage done by the drops and the scratch and think that my problems were all caused by me. Is it worth sending it in to Google? I don't want them to take the money because I kinda have to borrow it.

    When I did drop it the back came off its hinges a bit but I easily pushed it back in.

    Oh and LG are no help at all.
  2. #2  

    Default Re: Could I still get an RMA or will they take the money from the authorization hold?

    Thats frustrating, because yes, more than likely Google was advise you that the damage done to the phone when dropping it caused the camera and speaker issue, its their word against yours really. Cant you take it to an independant phone repair shop and get a professional opinion before sending it to Google for them to accuse you of the issue?
  3. Thread Author  Thread Author    #3  

    Default Re: Could I still get an RMA or will they take the money from the authorization hold?

    Should I try LG? I do have that repair warranty. I could get them to check and if they don't mention anything that looks like it's been costumer induced I can assume it's safe to send to Google? They're service does kinda suck, they hung up on me before I even got onto a human
  4. #4  

    Default Re: Could I still get an RMA or will they take the money from the authorization hold?

    Yeah give LG a go if it's still in warranty

    Posted via Android Central App
  5. #5  
    yfan's Avatar

    Posts
    873 Posts
    Global Posts
    876 Global Posts

    Default Re: Could I still get an RMA or will they take the money from the authorization hold?

    What credit card did you use to buy it? Some cards provide coverage in case of damage. American express, for example, will replace the device if it's damaged or broken.

    Sent from my Nexus 5 using Tapatalk
  6. #6  

    Default Re: Could I still get an RMA or will they take the money from the authorization hold?

    You shouldn't worry about that, because when I got my N5 replaced, Google released the money from my credit card an hour after I sent them the tracking number: basically, it hasn't been necessary for them to have the faulty phone back, they just trusted it was OK as soon as I handed it to UPS. So I suppose they won't even check if the phone has been dropped, or has any damage caused by the customer

    Inviato dal mio Nexus 5 utilizzando Tapatalk

Similar Threads

  1. Replies: 2
    Last Post: 01-25-2014, 05:06 AM
  2. Anyone using the Gear with a rooted S4?
    By chefmorry in forum Samsung Galaxy Gear
    Replies: 2
    Last Post: 01-22-2014, 09:28 PM
  3. Hello from Oklahoma
    By thsixscrews in forum Introductions
    Replies: 10
    Last Post: 01-19-2014, 07:19 AM
  4. Any news on when the GN 10.1 2014 is getting kitkat
    By aaka3207 in forum Samsung Galaxy Note 10.1 (2014)
    Replies: 1
    Last Post: 01-13-2014, 08:49 AM
  5. [Free][Ad-free] Miky The Voice Recorder
    By shivaranjan.kumar in forum Android Applications
    Replies: 1
    Last Post: 01-13-2014, 06:24 AM

Posting Permissions