1. luke31's Avatar
    Hey everyone. So long story short, I took advantage of T-Mobile's offer to pay off my VZW contract, and purchased the Nexus 5. Now, from my extensive searches all over the internet, it is pretty apparent that this phone has a lot of signal issues. Mine, however, appears to be a bit different and I haven't really come across it yet. So this is what happens:

    I have pretty good signal everywhere with T-Mobile. At home, however, it's not so great (but workable). Occasionally, I go into a spot where I lose signal. The problem is, that signal never comes back. Just today, I lost signal in my elevator. I went into the car, drove to a point where I ALWAYS have full LTE, and look at my phone: No Signal, Emergency calls only. I go into the phone status menu in the device settings, and according to the DBM, I have FULL signal (yet the top right corner indicates a little lack-of-signal triangle). The only way to "reconnect" to the network is to go to mobile network > network operators and to manually select T-Mobile after it searches for networks. Then, it reconnects to the network with full signal. Again, this isn't like the other network issues that people seem to be having, where they suddenly lose signal. My radio is fine. It transitions seamlessly between 3G and LTE. The problem, however, is that sometimes, after going into a low coverage area and losing signal, I can't get it back.

    Has anybody ever has this issue? I don't think it's a hardware issue, because the phone is reporting that it is receiving signal in the status menu.

    Posted via Android Central App
    01-16-2014 05:30 PM
  2. B. Diddy's Avatar
    I haven't encountered that yet. Have you asked the folks at T-Mobile about it?
    01-16-2014 05:57 PM
  3. luke31's Avatar
    I haven't encountered that yet. Have you asked the folks at T-Mobile about it?
    That's gonna be my next step. I was hoping to avoid that if possible though. Perhaps it's the Sim Card?

    Posted via Android Central App
    01-16-2014 05:59 PM
  4. B. Diddy's Avatar
    That would probably be the best case scenario. How old is the phone? Since you got it through T-Mobile, I would imagine they'd swap it out for you if changing the SIM doesn't help.
    01-16-2014 06:00 PM
  5. luke31's Avatar
    That would probably be the best case scenario. How old is the phone? Since you got it through T-Mobile, I would imagine they'd swap it out for you if changing the SIM doesn't help.
    I got it four days ago.

    Posted via Android Central App
    01-16-2014 06:05 PM
  6. B. Diddy's Avatar
    Then definitely address this with T-Mobile soon. If you wait too long, they might give you more hassle about swapping your phone with a new one.
    luke31 likes this.
    01-16-2014 06:14 PM
  7. luke31's Avatar
    Here's an example:



    Sent from my Nexus 5 using Tapatalk
    01-16-2014 08:41 PM
  8. luke31's Avatar
    Out of curiosity, do you guys have "Data Roaming" checked off under the Mobile Networks settings?

    Posted via Android Central App
    01-16-2014 10:54 PM
  9. B. Diddy's Avatar
    I don't. I think that's only for 3G/4G mobile data, not voice.
    01-17-2014 12:47 AM
  10. patruns's Avatar
    Did you try taking out your SIM card and cleaning the contacts?
    01-17-2014 09:36 AM
  11. luke31's Avatar
    Did you try taking out your SIM card and cleaning the contacts?
    I was just thinking about doing that. Any specific recommendations as to what I should use to clean them?
    01-17-2014 10:17 AM
  12. patruns's Avatar
    Q-tip and alcohol?
    luke31 likes this.
    01-17-2014 02:32 PM
  13. p3ntyne's Avatar
    I was just thinking about doing that. Any specific recommendations as to what I should use to clean them?
    I'm not sure how well this works but I have both read and heard that the best way to clean the contacts is to use the rubber (eraser) tip of a pencil. Just remember that whatever you use, make sure you rub it lightly...

    Posted via Android Central App
    01-17-2014 11:06 PM
  14. patruns's Avatar
    I'm not sure how well this works but I have both read and heard that the best way to clean the contacts is to use the rubber (eraser) tip of a pencil. Just remember that whatever you use, make sure you rub it lightly...

    Posted via Android Central App
    On something with older contacts I totally agree as it rubs down to bare metal. However, he said he has a new one so my thought was it might just have some skin oil on it.
    01-18-2014 10:28 AM
  15. Jean-Philippe Daigle's Avatar
    Did you succeed into finding a way to make the signal work again ?. it's been 3 month since i have bought my nexus 5 and today i totally lost my signal and I can't find a way to bring it back...
    04-10-2014 11:18 PM
  16. DatSek's Avatar
    When I loose the signal I reflash the modem .. that's my solution for now!
    I take the last one on this page so : "LGD821_KRT16M_RADIO.zip"
    Maybe there are few more stables..

    Listing of Modems
    05-12-2014 11:10 PM
  17. wpbfjr's Avatar
    i have found turning airplane mode on, then back to off, to work for me.


    Sent from my TRS-80 using Tapatalk
    05-13-2014 04:23 AM
  18. Igneel's Avatar
    cleaning it with an eraser might work
    05-13-2014 09:12 AM
  19. James Raj's Avatar
    Hi, I too face the same issue when I am travelling and go through areas with weak signal, it goes blank but shows full DBM signal, then I have to search networks and register manually, signal comes back, dont know why this happens, but I had recently ported out to another service provider and this issue is happening since then.
    10-01-2014 02:22 AM
  20. slave's Avatar
    This is why I got rid of the N5, and my wife is also. The radio is terrible. This is easily as worse as any Samsuck radio we had ever used. I don't know if it is an LG issue, since they made the phone, or a software issue.

    Places where my friends iPhones get signal, this phone was dead. Places where my Moto X and my son's Moto X has full bars, she was 1. When I had a N5, mine had no bars in the same places.

    There is enough internet chatter to see that I am not alone, you are not either, this radio just sucks. Return it while you can. I would not recommend a N5 to anyone who needs their phone for work, health emergencies, etc. Too many times, every day, this phone has no signal, and has to be reboot to get it back.
    10-03-2014 07:15 AM

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