- 1 Posts
Phone Won't Boot. Hard Reset Not Solving Problem
After confirming my Google account, loading all my apps, etc., on my Nexus 5, I was prompted to download a software upgrade (I assume to the latest Android OS; sorry, I didn't pay attention and am not familiar enough with these things to know exactly what it was). I accidentally switched off the phone in the middle of the update. Since then, the phone simply won't boot. The screen with the 4 animated circles just hangs indefinitely. I completed the hard reset using these steps, but the problem persists exactly as before. Any help would be greatly appreciated!
- 02-03-2014, 05:56 PM #2
- 02-03-2014, 06:08 PM #3
You'll need to flash the factory images onto the phone.
Here's a guide on how to do it for the Nexus 7, but it's basically the same thing, just replace the images with the ones for the Nexus 5
[GUIDE] Nexus 7 - Factory Image Restore
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