1. the tall guy's Avatar
    Hi guys, I back my photos up using the Google photos app on my nexus 5, in fact I've disabled the gallery app and use the Google photos app to view all my photos. When my phone is on the WiFi and charging it backs up all my photos except one!! Its driving me insane, it always says "backing up... 1 left" but there is no photo awaiting backup. Any ideas how I get it to stop saying it? I've tried turning it on and off and disabling then enabling the backup feature but to no evale.

    Thanks,
    Kev
    03-16-2014 02:33 PM
  2. patruns's Avatar
    Try clearing the cache in the app.
    03-17-2014 09:30 AM
  3. the tall guy's Avatar
    Try clearing the cache in the app.
    thanks but I cant find the Google Photo app. Would it come under google +?
    03-17-2014 10:47 AM
  4. patruns's Avatar
    Yes, it is part of Google+
    03-18-2014 01:44 PM
  5. Paul Sherrill's Avatar
    I tried clearing the Google+ app cache with no luck. I ended up uninstalling/reinstalling updates to Google+. It seems to have worked.
    04-23-2014 03:32 PM
  6. Scott Mathison's Avatar
    I too tried clearing cache, but that was unsuccessful. Then I tried uninstalling updates and that was successful!
    06-04-2014 11:45 AM
  7. Felim_Doyle's Avatar
    Removing and re-installing seems like overkill and shouldn't be necessary. Even deleting Google+ data as well as clearing the cache might work but is inconvenient and risky.

    However, I may have to resort to one of these as a potential solution.
    07-26-2014 08:58 AM
  8. srkmagnus's Avatar
    Are you sure it's possibly not a video thats trying to be backed up?

    What about when you check the photos that have been backed up, does it look like all photos are there?
    07-26-2014 11:45 AM
  9. Clark Ye's Avatar
    I am experiencing the same problem and I can confirm that it is indeed simply a photo that is stuck backing up for 2 days now. I have backup while charging unchecked and backup while on mobile data/wifi checked, yet nothing seems to happen.
    07-29-2014 09:48 AM
  10. Shilohcane's Avatar
    Simple solution is download Google Drive from the Playstore where you get 10GB in the cloud. Go to the Gallery App and upload the one missing picture to Google Drive. Then download it to your phone however it will be in a download folder in your Photos not your camera roll.

    I use Google Drive for moving between my Windows laptop to Android all the time. Drive even has Microsoft Office documents inside for spread sheets and word but is a great place to put movies or pictures.
    07-29-2014 01:05 PM

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