Hangouts no longer receive pictures

[jc0187]

So I have been having an issue with my Hangouts no receiving picture msgs. Its as if Hangouts picks and chooses which ones it wants to allow. One notification says"new MMS message to download: size is 1265KB" followed by an expiration period. I click on download, but it keeps failing. Any help on this would be great! Thank you

 

[gidgiddonihah]

So I have been having an issue with my Hangouts no receiving picture msgs. Its as if Hangouts picks and chooses which ones it wants to allow. One notification says"new MMS message to download: size is 1265KB" followed by an expiration period. I click on download, but it keeps failing. Any help on this would be great! Thank you

Have you attempted to clear Hangout's cache? I would also try to clear out the system cache. Try a reset of the APN settings: Settings -> More (Under Network Settings) -> Mobile Networks -> Access Point Names -> Options -> Reset to Default. Sorry if my instructions are labeled different as I was using Android L 5.0 as a reference point and they did change a few things.

 

[jc0187]

Have you attempted to clear Hangout's cache? I would also try to clear out the system cache. Try a reset of the APN settings: Settings -> More (Under Network Settings) -> Mobile Networks -> Access Point Names -> Options -> Reset to Default. Sorry if my instructions are labeled different as I was using Android L 5.0 as a reference point and they did change a few things.

Thanks for the reply. I've only had my Nexus 5 for a few days. Would clearing the cache really help? I don't want to lose my older msgs.

 

[gidgiddonihah]

Thanks for the reply. I've only had my Nexus 5 for a few days. Would clearing the cache really help? I don't want to lose my older msgs.

Clearing the cache won't delete your messages. You can always back them up using an app just to be sure.

 

[joselito76]

My does the same, so I use textra just to receive pictures

Posted via Android Central App

 

[jc0187]

OK. Cleared the cache. Hopefully I can get these pictures.

 

[jc0187]

Well, I received some of the pics. Grrr! I'm going to try Textra app.

 

[GoGayleGo]

I just started having this problem today as well. I'm on T-Mo, what about you?

 

[anon(20500)]

So I have been having an issue with my Hangouts no receiving picture msgs. Its as if Hangouts picks and chooses which ones it wants to allow. One notification says"new MMS message to download: size is 1265KB" followed by an expiration period. I click on download, but it keeps failing. Any help on this would be great! Thank you

Same problem here. Seems to have started today. I'm on tmobile. Just mms in general. Can't receive group texts

 

[jc0187]

I just started having this problem today as well. I'm on T-Mo, what about you?

T-Mobile as well.

 

[jc0187]

Same problem here. Seems to have started today. I'm on tmobile. Just mms in general. Can't receive group texts

Well I started using Textra, and so far I'm not having issues with pics. But maybe its a T-Mobile thing.

 

[GoGayleGo]

I cleared Hangouts cache, system cache, reset APN. Then changed APN from IPv6 to IPv4 (since others had luck with that). None of that worked for me. I then changed APN to IPv4/IPv6, and now have received an MMS...not sure how long this will last, fingers crossed.

 

[Bret Frohwein]

I'm on T-mo.. this started happening about 3 weeks ago for me, .. but it's gotten so bad the message keep failing no matter what. I'll check out Textra.. I'm not very fond of Hangouts anyhow. I thought maybe it was a 4.4.3 issue but I just dl the 4.4.4 update yesterday.

 

[jaymzb0nd]

I started having the same problem today. I called T-Mobile and the guy said he had received a call about it earlier but that they didn't see any "outage" or anything in my area and that someone would contact me within a few days. Great.

 

[xstinkyx]

Having the same problem as of today.

On T-Mobile.

btw, my outgoing images seem to be received okay. Also, I only use the SMS/MMS component of Hangouts, not the google account portion.

Update: TMO live chat just told me the following:

Loyd O: Oh my! It saddens me to know that you experience the issue on MMS. I can definitely provide all information regarding to it.
Loyd O: Please accept my deepest apology for any inconvenience that this has caused. I was able to see the reports and our specialist are currently working on it to resolve the issue in MMS. Please be advised that it can take up to 24 to 72 hours.

 

[BigPuddin]

So does that mean they are trying to fix it for everyone or just for you?

 

[Bret Frohwein]

I'm still having the issue, although not as bad, with Textra. It's not just me, other Tmo customers on android I text with are too. outbound seems just fine.

 

[jaymzb0nd]

Mine started working last night and still fine today. Using hangouts.

 

[Bret Frohwein]

Kind of funny you posted this.. shortly after I posted my last reply, I've not had the message show up again. I hadn't contacted T-Mobile yet either. Not sure I'll switch back to hangouts.. I kind of Like Textra better.

 

[joselito76]

Maybe is the way hangout work. I read somewhere that AT&T block it for a while

Posted via Android Central App