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  1. Thread Author  Thread Author    #1  
    jc0187's Avatar

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    Default Hangouts no longer receive pictures

    So I have been having an issue with my Hangouts no receiving picture msgs. Its as if Hangouts picks and chooses which ones it wants to allow. One notification says"new MMS message to download: size is 1265KB" followed by an expiration period. I click on download, but it keeps failing. Any help on this would be great! Thank you
  2. #2  

    Default Re: Hangouts no longer receive pictures

    Quote Originally Posted by jc0187 View Post
    So I have been having an issue with my Hangouts no receiving picture msgs. Its as if Hangouts picks and chooses which ones it wants to allow. One notification says"new MMS message to download: size is 1265KB" followed by an expiration period. I click on download, but it keeps failing. Any help on this would be great! Thank you
    Have you attempted to clear Hangout's cache? I would also try to clear out the system cache. Try a reset of the APN settings: Settings -> More (Under Network Settings) -> Mobile Networks -> Access Point Names -> Options -> Reset to Default. Sorry if my instructions are labeled different as I was using Android L 5.0 as a reference point and they did change a few things.
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  3. Thread Author  Thread Author    #3  
    jc0187's Avatar

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    Default Re: Hangouts no longer receive pictures

    Quote Originally Posted by gidgiddonihah View Post
    Have you attempted to clear Hangout's cache? I would also try to clear out the system cache. Try a reset of the APN settings: Settings -> More (Under Network Settings) -> Mobile Networks -> Access Point Names -> Options -> Reset to Default. Sorry if my instructions are labeled different as I was using Android L 5.0 as a reference point and they did change a few things.
    Thanks for the reply. I've only had my Nexus 5 for a few days. Would clearing the cache really help? I don't want to lose my older msgs.
  4. #4  

    Default Re: Hangouts no longer receive pictures

    Quote Originally Posted by jc0187 View Post
    Thanks for the reply. I've only had my Nexus 5 for a few days. Would clearing the cache really help? I don't want to lose my older msgs.
    Clearing the cache won't delete your messages. You can always back them up using an app just to be sure.
    -Retired -
    8GB Toshiba Thrive
    AT&T Apple iPhone 3G
    AT&T Samsung Galaxy S2 SGH-i777

    -Current-
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    Apple iPad 4 64GB Black
  5. #5  

    Default Re: Hangouts no longer receive pictures

    My does the same, so I use textra just to receive pictures

    Posted via Android Central App
  6. Thread Author  Thread Author    #6  
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    Default Re: Hangouts no longer receive pictures

    OK. Cleared the cache. Hopefully I can get these pictures.
  7. Thread Author  Thread Author    #7  
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    Default Re: Hangouts no longer receive pictures

    Well, I received some of the pics. Grrr! I'm going to try Textra app.
  8. #8  
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    Default Re: Hangouts no longer receive pictures

    I just started having this problem today as well. I'm on T-Mo, what about you?
  9. #9  

    Default Re: Hangouts no longer receive pictures

    Quote Originally Posted by jc0187 View Post
    So I have been having an issue with my Hangouts no receiving picture msgs. Its as if Hangouts picks and chooses which ones it wants to allow. One notification says"new MMS message to download: size is 1265KB" followed by an expiration period. I click on download, but it keeps failing. Any help on this would be great! Thank you
    Same problem here. Seems to have started today. I'm on tmobile. Just mms in general. Can't receive group texts
  10. Thread Author  Thread Author    #10  
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    Default Re: Hangouts no longer receive pictures

    Quote Originally Posted by GoGayleGo View Post
    I just started having this problem today as well. I'm on T-Mo, what about you?
    T-Mobile as well.
  11. Thread Author  Thread Author    #11  
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    Default Re: Hangouts no longer receive pictures

    Quote Originally Posted by danjude View Post
    Same problem here. Seems to have started today. I'm on tmobile. Just mms in general. Can't receive group texts
    Well I started using Textra, and so far I'm not having issues with pics. But maybe its a T-Mobile thing.
  12. #12  
    GoGayleGo's Avatar

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    Default Re: Hangouts no longer receive pictures

    I cleared Hangouts cache, system cache, reset APN. Then changed APN from IPv6 to IPv4 (since others had luck with that). None of that worked for me. I then changed APN to IPv4/IPv6, and now have received an MMS...not sure how long this will last, fingers crossed.
  13. #13  

    Default Re: Hangouts no longer receive pictures

    I'm on T-mo.. this started happening about 3 weeks ago for me, .. but it's gotten so bad the message keep failing no matter what. I'll check out Textra.. I'm not very fond of Hangouts anyhow. I thought maybe it was a 4.4.3 issue but I just dl the 4.4.4 update yesterday.

  14. #14  

    Default Re: Hangouts no longer receive pictures

    I started having the same problem today. I called T-Mobile and the guy said he had received a call about it earlier but that they didn't see any "outage" or anything in my area and that someone would contact me within a few days. Great.
  15. #15  

    Default Re: Hangouts no longer receive pictures

    Having the same problem as of today.

    On T-Mobile.

    btw, my outgoing images seem to be received okay. Also, I only use the SMS/MMS component of Hangouts, not the google account portion.

    Update: TMO live chat just told me the following:

    Loyd O: Oh my! It saddens me to know that you experience the issue on MMS. I can definitely provide all information regarding to it.
    Loyd O: Please accept my deepest apology for any inconvenience that this has caused. I was able to see the reports and our specialist are currently working on it to resolve the issue in MMS. Please be advised that it can take up to 24 to 72 hours.
  16. #16  

    Default Re: Hangouts no longer receive pictures

    So does that mean they are trying to fix it for everyone or just for you?
  17. #17  

    Default Re: Hangouts no longer receive pictures

    I'm still having the issue, although not as bad, with Textra. It's not just me, other Tmo customers on android I text with are too. outbound seems just fine.
  18. #18  

    Default Re: Hangouts no longer receive pictures

    Mine started working last night and still fine today. Using hangouts.
  19. #19  

    Default Re: Hangouts no longer receive pictures

    Kind of funny you posted this.. shortly after I posted my last reply, I've not had the message show up again. I hadn't contacted T-Mobile yet either. Not sure I'll switch back to hangouts.. I kind of Like Textra better.
  20. #20  

    Default Re: Hangouts no longer receive pictures

    Maybe is the way hangout work. I read somewhere that AT&T block it for a while

    Posted via Android Central App
  21. #21  

    Default

    Textra seems to be by far the most reliable when it comes to MMS. Everything else I've tried is usually hit or miss (Go SMS, hangouts, slide messaging, hello, hover, etc etc) but I receive them without fail on Textra. Unfortunately I'm not a big fan of that app overall, so I use one of the others and just check Textra whenever I get an MMS error.

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