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  • 1 Post By N4Newbie
  1. Thread Author  Thread Author    #1  

    Default Problems with Service, T-Mobile blames phone...What to do?

    Hi,

    I have a Google Nexus 5 unlocked and I am having trouble with my phone/service at my house and at my work. I run the speed tests on LTE and I get anywhere from 54 KB/sec to 300 KB/sec. The issue is that my gmail doesn't refresh it keeps says "retry no connection," my instagram doesn't load all the pictures and I constantly have to refresh, my gmail outbox folder doesn't send the emails.

    I have to constantly restart my phone to have my prior emails sync and send out. I tweeted and emailed t-mobile and they say they are having "Excellent Coverage" at zip code 90067 (work) and 90069 (home). They told me that it could be my t-mobile nexus 5.

    Is there anyway to confirm if it is the service or the phone? I don't want to get a replacement Nexus 5, just to find out it is the service.

    It is getting frustrating that images don't sync, email doesn't sync, I can't download my MMS, etc. I took out my sim card and I reset the network defaults, I even switch between LTE and 3G(HSPA+) and nothing works and no one can give me a straight answer.
  2. #2  
    Darth Spock's Avatar

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    Default Re: Problems with Service, T-Mobile blames phone...What to do?

    https://play.google.com/store/apps/d...ensignal&hl=en

    I find this to be a very useful app. https://play.google.com/store/apps/d...ensignal&hl=en This can give you some details about your connection, those of other users near you and help troubleshoot what is going on.
  3. #3  

    Default Re: Problems with Service, T-Mobile blames phone...What to do?

    Has T-Mobile support helped you confirm your APN settings?
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    PPP mcleod2 likes this.

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