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  • 2 Post By emilioaponte
  1. Thread Author  Thread Author    #1  

    Default Dropped the phone and the networks disappear

    Dropped my two week old Nexus 5 on the ground... if you look at it, everything looks fine. Apps work, wi-fi works BUT I can no longer pick up a mobile network. It just shows a black signal (black triangle where the signal bars would be). I try to go into Settings > Mobile Networks > Network Operators to Search Networks or Choose automatically and it just searches but can't find anything. I can't figure it out. Everything seems to be OK but I can't get a mobile network. I took it to a cell repair place but they couldn't figure it out after opening it up. Any ideas?
  2. #2  

    Default Re: Dropped the phone and the networks disappear

    You could try doing a factory reset, but something tells me it won't do any good. Same thing happened to my old Galaxy S2 a while ago. Tiny drop from lap to floor, landed flat on the screen. Nothing broken, nothing loose, nothing missing, except cell service. Long story short, mother board got screwed and I got a new Note 2.

    PS: You can pretty much tell if it's a similar issue if the phone cannot list its own IMEI.

    PS: Two weeks old? This should still be under warranty (and in some places, even within the exchange/return period). Just don't tell them you dropped it.
  3. #3  

    Default Re: Dropped the phone and the networks disappear

    Sorry Sir, well check out the screen shot.

    Sent from my Nexus 5 using Tapatalk
    johnjuan and SpookDroid like this.
  4. Thread Author  Thread Author    #4  

    Default Re: Dropped the phone and the networks disappear

    Yeah... I have a good case on it. The whole thing is a mystery to me.
  5. #5  

    Default Re: Dropped the phone and the networks disappear

    Quote Originally Posted by emilioaponte View Post
    Sorry Sir, well check out the screen shot.http://img.tapatalk.com/d/14/08/28/seqy3ety.jpg

    Sent from my Nexus 5 using Tapatalk
    That is just mean... funny, but mean...
  6. #6  

    Default Re: Dropped the phone and the networks disappear

    Quote Originally Posted by SpookDroid View Post
    That is just mean... funny, but mean...
    Well, it look that you are right. My apologies to you. You know, years ago I don't used cover or protection cases on my previous mobile phones. Then smart phones came around and BlackBerry was the big name out there. My four former BlackBerry were all in the Bold Series, must expensive line. One of those was dropped accidentally by my wife and dies. So since I'm not going to divorce my wife after thirty years of marriage on behalf of BlackBerry I come to Android; HTC ONE X, HTC ONE X+ ( 64GB internal memory ), HTC ONE (M7), LG G2, and currently Nexus 5. All these Android devices were cover in Otter Box. When I bought my Nexus 5 I bought Google Bumper Case too. I love my Nexus 5, not as much I love my wife, but I love it. Waiting for the next Nexus , the 6 or X , no matter the name.

    Sent from my Nexus 5 using Tapatalk
  7. #7  

    Default Re: Dropped the phone and the networks disappear

    Quote Originally Posted by texasdago View Post
    Yeah... I have a good case on it. The whole thing is a mystery to me.
    Sir, I'm really sorry about your Nexus. Something wrong here because you got it on a good case. The impossibility to connect to your carrier network is a very sad situation. I hope that you find a way to recover your network signal. Good luck Sir.

    Sent from my Nexus 5 using Tapatalk
  8. #8  

    Default Re: Dropped the phone and the networks disappear

    Could the SIM card of gotten knocked loose inside the phone?
  9. #9  

    Default Re: Dropped the phone and the networks disappear

    If that were the case, the message would read as NO SIM on the screen. From what I understand (and what happened to mine) is that he gets no service at all.
  10. #10  
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    Default Re: Dropped the phone and the networks disappear

    Quote Originally Posted by Gary_Berg View Post
    Could the SIM card of gotten knocked loose inside the phone?
    I was thinking the SIM as well. OP, remove the SIM and re-insert it. Won't hurt to give that a try if nothing else has helped.

    I'd also suggest contacting the carrier to see if they can get you a replacement.
  11. #11  

    Default Re: Dropped the phone and the networks disappear

    I have the exact same issue. However, when I do *#*#4636#*#*->phone info, I can see the IMEI information. In signal strength it says -73 dBm and 20 asu which is fairly okay. However, as soon as I put a sim card in the signal strength reads 0 dBm and 99 asu. Don't know what's quite going on here. Also it displays the phone number as well as notify me that I have voice mail when I plug the SIM card in. However, it won't let me make calls or send texts and just says "no service".

    Any ideas?
  12. #12  

    Default Re: Dropped the phone and the networks disappear

    Same issue here. I have a case and a screen protector. My n5 has survived drops to concrete and kitchen tiles unscathed. However a small drop from waist height onto carpet killed its signal. Most likely antenna fried. Or worse the transceiver.

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