02-11-2017 09:54 AM
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  1. Shilohcane's Avatar
    This Android Central story needs to be pined on this Nexus 5 page.

    Google creates new free replacement program for damaged Nexus 5 phones | Android Central
    B. Diddy likes this.
    09-03-2014 09:08 PM
  2. Golfdriver97's Avatar
    Just heard about that a few minutes ago. Impressive.
    Shilohcane and B. Diddy like this.
    09-03-2014 09:57 PM
  3. srkmagnus's Avatar
    I've seen multiple people online confirming that devices are being replaced, which is a good thing. Although I don't think it's something Google is expected to be doing, it's a good PR move on their end to offer onetime replacements when applicable.
    B. Diddy likes this.
    09-03-2014 09:58 PM
  4. Golfdriver97's Avatar
    Mod note: Thread stuck.
    09-03-2014 10:00 PM
  5. B. Diddy's Avatar
    This Android Central story needs to be pined on this Nexus 5 page.
    How's that for customer service from the folks here at AC?
    Golfdriver97 likes this.
    09-03-2014 10:01 PM
  6. Bront's Avatar
    Sweet!

    Not that mine's damaged yet, but it's nice to know.
    09-04-2014 01:05 PM
  7. mrsmumbles's Avatar
    It is pretty great! Wonder if they feel the need to compete with the other flagships?
    09-04-2014 01:42 PM
  8. ianhanson85's Avatar
    This is exactly the kind of thing that lead me to leave apple for google in the first place. So nice to see a company assist their customers instead of one that views an accident as another opportunity to rip customers off. Thank-you google.

    Posted via Android Central App
    09-04-2014 03:28 PM
  9. gmhotch's Avatar
    Just finished my phone call...they are replacing my first Nexus. Pretty cool, now I have a backup.

    Sent from my Nexus 5 using Tapatalk
    daihard2008 likes this.
    09-09-2014 02:36 PM
  10. mrsmumbles's Avatar
    Just finished my phone call...they are replacing my first Nexus. Pretty cool, now I have a backup.

    Sent from my Nexus 5 using Tapatalk
    You mean they won't make you return your damaged phone? That's pretty nice.
    09-10-2014 05:52 AM
  11. Aj Irawan's Avatar
    Yes, u need to return your damaged phone within 7 days or they will charge you for a full price.

    Posted via the Android Central App
    mrsmumbles likes this.
    09-10-2014 07:52 AM
  12. mrsmumbles's Avatar
    That makes sense!
    09-10-2014 07:54 AM
  13. gmhotch's Avatar
    They provide a prepaid shipping label to send in your broken device and they place a hold on your card until they receive it. It shipped at 1 AM and is out for delivery at 5 AM. Good service!
    Hvacmanjc likes this.
    09-10-2014 10:19 AM
  14. Zendroid1's Avatar
    If only they did this on devices bought from someone else. Bought this recently used and it has really bad scratches on the screen (I got a deal).

    I'm sure they could look up where the phone was purchased using the serial # or something?
    09-30-2014 12:43 PM
  15. Kaido's Avatar
    Are replacements still being offered? I'm wondering how many Nexus 5s does Google have left in stock because all Nexus 5 models are listed as out of inventory on the Google Play Store and the Nexus 6 was launched recently/
    10-20-2014 01:27 AM
  16. Aj Irawan's Avatar
    I believe they still offering that free replacement till further notice and plus, you're getting a refurbished phone so it doesn't really matter if the site says they're our of stock I'm sure they still have it

    Posted via the Android Central App
    10-20-2014 08:00 AM
  17. theduder's Avatar
    I just called this morning on mine. Dropped out of my jacket pocket and fell about 1.5ft onto brick sidewalk. Bottom corner is broken glass and there are cracks on the rest of the screen.

    They are sending me a refurb so the offer is still available.

    Sent from my Nexus 5 using Tapatalk
    10-26-2014 11:27 AM
  18. xPiZZeRx's Avatar
    Does this cover water damage? Or just cracked screens?
    10-31-2014 01:34 PM
  19. B. Diddy's Avatar
    From what I've read, it's anything, as long as you bought it from Google Play.
    10-31-2014 06:13 PM
  20. pazzo02's Avatar
    Is this why all 6 options of the Nexus 5 are out of stock on Google Play? They have to withhold them as replacements.
    11-12-2014 09:26 PM
  21. pazzo02's Avatar
    It was a joke...
    11-13-2014 08:27 PM
  22. patruns's Avatar
    They replaced mine a few months ago after mine was dropping LTE. They put a hold on my credit card, shipped me the new one with a return label and i sent the old one back right away. They removed the charge before they even got the phone back. Didn't cost me a penny. Awesome service!
    11-15-2014 09:59 AM
  23. EnigmaticPsychotic's Avatar
    I just called this morning on mine. Dropped out of my jacket pocket and fell about 1.5ft onto brick sidewalk. Bottom corner is broken glass and there are cracks on the rest of the screen.

    They are sending me a refurb so the offer is still available.

    Sent from my Nexus 5 using Tapatalk
    Almost the same exact thing happened to me and they said they couldn't help me.
    11-18-2014 07:55 AM
  24. theduder's Avatar
    Almost the same exact thing happened to me and they said they couldn't help me.
    That sucks man. Sorry to hear that.
    11-18-2014 07:58 AM
  25. seancannonii's Avatar
    Here's the TL;DR.
    My wife dropped her N5 and destroyed the screen. I just got off the phone with Google support and they are sending us a replacement.

    The Full Details
    Here are a few details of how my call went for those curious. I started the call by saying that I had purchased 2 N5's from the Play store and that my wife had dropped hers and shattered the screen. The rep confirmed my account information. I told the rep that I had heard that Google was offering to replace phones and I wanted to see if that was true. I also told the rep that I wanted to see what my options were regardless of the promotion. He placed me on hold. A few minutes later, he came back and told me that he had to transfer me because he was having problems with his computer. No big deal.

    The second Google rep had to confirm my info a second time and I explained what was going on. He told me that Google reviews issues like these on a case by case basis and that often they refer people to the manufacturer. However, he said that he was going to see what he could do for me. I was placed on hold for a few minutes. He returned and said that he was able to get us a replacement. Awesome. Within a few minutes I received an email with instructions, I ordered the replacement (with FREE next day shipping!), my account has a hold on it and I should be seeing the phone on Monday or Tuesday.

    Seeing that not everyone has had success, I would say that it depends on who you are talking to. Perhaps it wouldn't hurt to try a second time and see if you can speak to a different rep. Also, I would highly suggest being super friendly as I think that may have helped in my case instead of demanding a replacement because I read it on the internet. Good luck to everyone!
    Shilohcane and Deepak Pujari like this.
    11-22-2014 11:29 AM
38 12

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