Hi There,
I had a google nexus 5 since 1 year and had some troubles with it so google offered to ship a refurbished device. IT got to me fine but the replacement device was way worse than the original one. So i contacted Google again and they said they will ship another replacement(refurbished) device.
Now, today i got a email from google play support saying that Black refurbished device is out of stock and asked if they can send a new device instead. I gladly said yes. Now when I called to see the status of this, the rep backtracked and said the mail sent to you was a mistake and long story short, they will again send the refurbished device asap.
Can any thing be done about this? Apart from the agony of having to deal with these faulty devices and setting each of them almost once a week, this is clearly failing to deliver on promises. Any ideas on how to proceed? Suggestions will be appreciated.
Thanks.
I had a google nexus 5 since 1 year and had some troubles with it so google offered to ship a refurbished device. IT got to me fine but the replacement device was way worse than the original one. So i contacted Google again and they said they will ship another replacement(refurbished) device.
Now, today i got a email from google play support saying that Black refurbished device is out of stock and asked if they can send a new device instead. I gladly said yes. Now when I called to see the status of this, the rep backtracked and said the mail sent to you was a mistake and long story short, they will again send the refurbished device asap.
Can any thing be done about this? Apart from the agony of having to deal with these faulty devices and setting each of them almost once a week, this is clearly failing to deliver on promises. Any ideas on how to proceed? Suggestions will be appreciated.
Thanks.