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  1. #51  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    I finally recieved my case, on Saturday the 1st. I had ordered on Oct. 6th, and had expended every amount of patience I had waiting day by day (what turned out to be 58 of them)- with my tablet often stored in a sock while on the go. Jen from their CS finally got back to me, and after a great many more days and some back-and-forth emails, the case was shipped with Overnight Service to me. It is a great quality case, I am very happy with the product for what I expected. However, customer service is a priority for me, and Jen's responses did little to make up for the clear defficiencies of the company she was having to make excuses for. As far as a recommendation, the product is, again, awesome... but at what cost, I was sure this was a scam at some points as the days rolled by. At the very least, they should be up front with realistic shipping estimates.
  2. #52  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    Has anyone else received a shipping notice or status update recently?

    I placed my order 10/17, requested an update mid November. I received a reply advising it should ship by the end of November. No emails or shipping notice so I emailed 12/07 & 12/18. I've only received the following canned response:

    ****************this is a auto-reply email address.A real human will be replying to your email within 24-48 hours ****************
    ------------------------------------------------------------------------------------------------------------------

    The production team is hard at work and orders are currently shipping!
    We may not be able to give an exact ship date (unless noted or specified), but ALL orders will be delivered by Christmas!

    - the Treegloo Team \o/

    ------------------------------------------------------------------------------------------------------------------

    Order Status Updates:Due to the overwhelming response for our cases,we will be replying to order status emails in the order in which they are received.Please send orders status requests tostatus@treegloo.comand include yourorder numberas reference.

    If you have emailed multiple addresses, your emails will be marked by our spam filter which will delay a response.

    If you need tochange your orderorupdate your shipping address, you should be receiving a response shortly.

    ------------------------------------------------------------------------------------------------------------------

    If you would like to place a completelycustom orderfor a custom liner, cover, or embossing, please contactspecialtyteam@treegloo.com.

    If you would like to contact us regarding acorporate orderfor your company, medical applications, or PR events, please contactcorporate@treegloo.com.

    ------------------------------------------------------------------------------------------------------------------

    ****this is a auto-reply email address, please do not respond to this email****"

    Sent from my HTC6435LVW
  3. #53  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    They said on Facebook that they opened a second production facility and all orders placed by 11/10 would be shipped by Christmas. I don't see how they plan to meet that deadline when I haven't heard a word about my order placed on 10/26 and they only have 2-3 days.
  4. #54  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    I ordered one on November 15. I only followed up twice: on 12/1, when I got an actual human being replying, saying I would get it by Christmas. The second follow up was last night. Well, guess what, it's Christmas Eve and no case. "Wonderful" customer service. My husband told me that he still wants it... provided we ever get it. No way in hell I am recommending this company to anyone.
  5. #55  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    I ordered one on October 30th and still haven't received it, nor any response to emails sent almost a month ago. Absolutely the worst customer service I've ever experienced.
  6. #56  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    Didn't receive mine today.

    Sent from my HTC6435LVW
  7. #57  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    While I do not approve of the tactics this person was apparently using, I am having issues with Treegloo myself. I ordered a cover for my Nexus 7 in October. According to the website, it would take about 14-21 days for it to be shipped. When I did not hear anything from Treegloo after a month, I e-mailed them asking when I could expect it. They responded within a couple of days and said that because of delays, I would receive my order shortly before Thanksgiving. Long story short, I still have not received my cover. Their last follow up, on Wednesday, indicated that I would be receiving tracking information, hopefully today.

    I will say that Treegloo has been responsive when I have contacted them, but over two months to receive an order? Even with the holidays, that's really ridiculous. I have never had this much trouble before, and I know for sure I will never order anything else from them.

    aobrien1
  8. #58  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    They have not been responsive to me at all
  9. #59  
    KWReid's Avatar

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    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    Same happened here. Ordered one around Nov 10th. No shipping info so asked when it would ship. Was assured it would ship before Xmas. Xmas has come and gone and have had nothing more than the canned response from Treegloo. My wife cancelled the order.

    I'm disappointed that I wont be owning what looks to be a really nice case for my N7, but the customer service response (or lack thereof) from this company means we'll be taking our business elsewhere. It really seems like this is a problem that's easily solved by their support staff being more communicative and truthful about the status of an order. If we'd received an honest statement from them that we'd not likely see it until the new year, we might have stuck it out.
  10. #60  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    I just sent them another email asking for a status update. Advised if not to be delivered by 01/08/2013 I want a refund.
  11. #61  
    jdauria's Avatar

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    418 Global Posts

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    Terrible to hear this about Treegloo, I had the same problem when acquiring my case. Took about a month or so but I actually was able to get mine. I love my case but I like to hold the tablet in my hand instead of holding the case in my hand. I would be willing to sell my case; just message me if your interested, I can provide pictures and more information. I promise i'll have better communication than them! LOL
  12. #62  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    Quote Originally Posted by jdauria View Post
    Terrible to hear this about Treegloo, I had the same problem when acquiring my case. Took about a month or so but I actually was able to get mine. I love my case but I like to hold the tablet in my hand instead of holding the case in my hand. I would be willing to sell my case; just message me if your interested, I can provide pictures and more information. I promise i'll have better communication than them! LOL
    You might like that bamboo case I seen.

    Here is the response from Treegloo:

    " I'm so very sorry for the additional delays.

    Our second production facility opened at the end of November to help with the demand. One facility is focused on current orders, and the other on any backlogged orders. As the facilities are working on orders intandem, we are expected to be caught up and completely current by mid-January.

    A confirmed ship date for your order will be by January 11th (aim for the 8th). If the case is not completed in this time, then we will fully refund your order.

    For compensation at this time, your case had been upgraded to include a cloth liner.

    Thank you very much for your continued support!

    Stefanie
    Treegloo Products"

    Sent from my HTC6435LVW
  13. #63  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    They are not responding to me at all. I wonder why?

    Sent from my Nexus 7 using Tapatalk HD
  14. #64  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    Necrosis, I just got the same email verbatim except the liner. I already had that so they refunded my shipping. I'm not expecting jack on the 11th either.

    Sent from my Nexus 7 using Tapatalk HD
  15. #65  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    this company is the worst. They have not lived up to several promises to ship and now do not respond to my emails. if you'd like more contact info on them i suggest you use this site:
    Treegloo Review - COMPUTERS-SUPPLIES & PARTS in Sugar Land , TX - BBB Business Review - BBB serving Greater Houston and South Texas

    they don't answer the phone. (big surprise there) but might as well try and contact them anyway you can!
  16. #66  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    This whole thread is rather odd. I am new here (just registered tonight) and this is my first post. Don't worry; I do see the irony in my words below...

    I was noticing something in this thread that someone pointed out about the OP. Of the people who are having problems getting what they have paid for, only three have more than 10 posts. In the last two pages, there are a lot of complaints from people with 1 - 4 posts (all from this thread.) I don't want to be cynical and I do believe that this company has some problems based on what the three contributors with 100+ posts have stated. I just have to wonder about the possibility of one person who registers five or six different accounts to complain.

    I truly hope that those who have ordered something get what they have ordered as well as a refund. It looks as though Dotism received his/her complimentary case in early August. Glad to see someone got what they were promised and I hope the rest of you do as well!
  17. #67  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    Quote Originally Posted by Necrocis View Post
    Here is the response from Treegloo:

    " I'm so very sorry for the additional delays.

    Our second production facility opened at the end of November to help with the demand. One facility is focused on current orders, and the other on any backlogged orders. As the facilities are working on orders intandem, we are expected to be caught up and completely current by mid-January.

    A confirmed ship date for your order will be by January 11th (aim for the 8th). If the case is not completed in this time, then we will fully refund your order.

    For compensation at this time, your case had been upgraded to include a cloth liner.

    Thank you very much for your continued support!

    Stefanie
    Treegloo Products"
    Emphasized the part that had me scratching my head wondering WTF they're thinking... I mean come on, they're basically saying that rather than filling orders in the order they were received and simply advising new customers that there is an extended wait time due to demand, they're creating a situation where someone who's been waiting a tremendously long time (months?) may not end up getting their order fulfilled before orders that are being placed today. If I'd had one on order already, I'd be tempted to just order a second one, and once whichever one comes in first, refuse shipment/demand refund on the second one to arrive.

    And offering a cloth liner might be appealing to some, but what if the customer actually preferred the paper liner? If they had originally ordered (and paid for) the cloth liner or one of the graphic liners, are they being refunded the difference?

    Everything I'd read about their cases has been good in terms of product quality, but this in conjunction with the general lack of proactive communication makes it evident that there's some pretty shoddy management running the office.
  18. #68  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    Quote Originally Posted by SusieR View Post
    This whole thread is rather odd. I am new here (just registered tonight) and this is my first post. Don't worry; I do see the irony in my words below...

    I was noticing something in this thread that someone pointed out about the OP. Of the people who are having problems getting what they have paid for, only three have more than 10 posts. In the last two pages, there are a lot of complaints from people with 1 - 4 posts (all from this thread.) I don't want to be cynical and I do believe that this company has some problems based on what the three contributors with 100+ posts have stated. I just have to wonder about the possibility of one person who registers five or six different accounts to complain.

    I truly hope that those who have ordered something get what they have ordered as well as a refund. It looks as though Dotism received his/her complimentary case in early August. Glad to see someone got what they were promised and I hope the rest of you do as well!
    As one of the people with more than 100 posts I will tell you I believe you are 100% wrong. They did not build a second facility because only a few people are having issues with delivery. That alone tells you there is a widespread problem.

    My guess is these products were handmade by a handful of people in a small UN expandable facility. They were probably nowhere close to being ready to process the number of orders they received. Rather than fess up to production limitations they simply chose not to respond to anyone at all but let that money keep rolling in. That is UNACCEPTABLE. They deserve every bit of backlash they are getting.

    This is not the only Android forum and in fact they make products for other devices. If you Google Treegloo customer service you will find links to plenty of complaints on other forums going back well OVER A YEAR, for iPad as well.

    Sent from my Nexus 7 using Tapatalk HD
  19. #69  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    Quote Originally Posted by Dubbayoo View Post
    As one of the people with more than 100 posts I will tell you I believe you are 100% wrong. They did not build a second facility because only a few people are having issues with delivery. That alone tells you there is a widespread problem.
    Thanks for the reply, Dubbayoo! I apologize if my post wasn't worded clearly... I DO believe that this company is having a ton of problems and (if Jeremy8000 is correct in his speculation) they need someone to run the business side of this company as a business, not as a hobby that took off into a business. What Jeremy said makes sense...it seems that they are thinking, 'The customers with older orders are already PO'd, so if we fulfill the new orders first, we don't have more angry customers, we just have the same number of angry customer whose orders we'll fulfill in between the new orders.' To be clear, I do not agree with doing business this way. It is really crappy. If they are having such huge problems, I agree that they should set the expectation with new customers (i.e.- 'Due to overwhelming demand, there may be a delay of "x" in fulfilling your order') and then the customer can figure out if he/she wants to wait that long. Honesty doesn't hurt your business but repeatedly setting new dates of delivery that you can't fulfill will harm you tremendously.

    Again, I believe that this company has HUGE problems. I really think you're right; it started as a 'cool' hobby/idea that someone doesn't have the business experience to effectively run. Even the best ideas have to be presented effectively and orders have to be fulfilled efficiently or what was the "greatest idea" will fail. My concern was only with the plethora of posts from people with very few posts and the legitimacy of some of the complaints/individual posts. I wondered about this given the comment earlier in the thread. BTW, a professional company should never disclose that type of information (from post #2 in this thread) to other customers- it is unprofessional. Then again, even though they may have the best intentions, this company doesn't seem to be in the least to be 'professional.'

    I do hope you receive your cases for which you've paid. Since you've been essentially loaning them your money for months, ask for a discount to cover the cost of your loan to them during the time you didn't receive your product!

    Best,
    Susie
  20. #70  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    I haven't received any confirmation by the 8th. So I just emailed asking for another update.

    Sent from my HTC6435LVW
  21. #71  
    jdauria's Avatar

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    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    Galaxy Note II
    Nexus 7
  22. #72  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    They promised me shipping info by tomorrow at the latest. We Shall see...
  23. #73  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    Here is the reply I received from them:

    " They're finalizing your order! There is a possibility it may go out tomorrow morning, just to keep an eye on adhesives. We wouldn't want to wait all this time and then not have it finished properly.

    Regards,

    Stefanie
    Treegloo Products"

    So I guess we'll see.

    Sent from my HTC DNA
  24. #74  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    I received tracking info yesterday. Hopeful it's worth the wait.

    Sent from my Nexus 7 using Tapatalk HD
  25. #75  

    Default Re: TreeGloo is ripping people off and not delivering Check yourself

    I received two email confirmations today with tracking info, no updates from USPS yet.

    Sent from my HTC DNA.
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