1. Phantez's Avatar
    I just got my nexus 7 this week and my Asus dock just came in the mail today. Much to my disapointment, I plugged it in and it doesn't charge or get audio through the dock. I read somewhere that 4.1.2 doesn't support docking but I verified I have 4.2.1. I don't get prompted about using the dock for audio like the YouTube video I saw either. I'm stumped. Am I missing something?
    02-13-2013 12:58 AM
  2. Phantez's Avatar
    Could this be related to my build number? I'm on JOP40D
    02-13-2013 09:28 AM
  3. Phantez's Avatar
    I finally decided to contact ASUS support. They're saying my tablet needs to be RMA'd. I'll post up if it's resolved in case someone else has a similar problem
    02-13-2013 07:21 PM
  4. Minkey1's Avatar
    Sorry to see this Phantez. My dock is fine, tab build no JDQ39, and on 4.2.2 as of yesterday. No consolation, I know. Hope you get it sorted. Please post back with the outcome.
    02-14-2013 04:28 AM
  5. Phantez's Avatar
    Yeah. I updated to 4.2.2 yesterday in hopes of it fixing the issue, but it didnt. This is when I contacted ASUS and they didnt think it was a software issue. We'll see what they say
    02-14-2013 10:03 AM
  6. Phantez's Avatar
    I procrastinated on sending the tablet in, but i finally sent it about a week ago. I just got an update stating that a component needed to be replaced in the tablet and it is now working with the dock. I should have it back in about a week.
    03-21-2013 02:56 PM
  7. liljew's Avatar
    I procrastinated on sending the tablet in, but i finally sent it about a week ago. I just got an update stating that a component needed to be replaced in the tablet and it is now working with the dock. I should have it back in about a week.
    It seems unusual for a manufacturer to actually repair the item sent in for warranty work. I thought it was the usual practice to ship out a refurbished item.

    Sent from my Nexus 7 using Android Central Forums
    03-23-2013 05:30 AM
  8. return_0's Avatar
    It seems unusual for a manufacturer to actually repair the item sent in for warranty work. I thought it was the usual practice to ship out a refurbished item.

    Sent from my Nexus 7 using Android Central Forums
    I guess it depends on which is more cost effective. In this case simply repairing it probably was.
    03-29-2013 12:13 AM
  9. Unicorn Rancher's Avatar
    I agree with return_0 it's the manufacturer's prerogative. We don't expect a new car or home appliance just because ours needs warranty work, so we shouldn't expect a new electronic device if it's more cost effective for the manufacturer to do a warranty repair instead of totaling the device and replacing it.
    03-29-2013 03:22 PM

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