07-30-2012 10:48 PM
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  1. droidfroid's Avatar
    The reason I pre ordered was to get it early. Now lot's of people have the Nexus 7 before me. I am happy to pay the sales tax but I want my shipping amount refunded. I can buy a Nexus 7 in the store with NO SHIPPING cost.
    Google Play do the right thing and refund my shipping amount.
    theduder, keithz and rfs830 like this.
    07-13-2012 10:11 PM
  2. roblox84's Avatar
    I don't think ours can be considered pre orders anymore since stores are selling them as regular stock now. Its pretty annoying.
    07-13-2012 10:13 PM
  3. ack154's Avatar
    Really? You don't think you should have to pay shipping on something because someone else got one before you?

    Show me where it says in your pre-order that you'd have it before everyone else...

    For the love of pete...
    07-13-2012 10:14 PM
  4. roblox84's Avatar
    Really? You don't think you should have to pay shipping on something because someone else got one before you?

    Show me where it says in your pre-order that you'd have it before everyone else...

    For the love of pete...
    Definition of pre order:

    A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, BEFORE THE RELEASE, which has been a huge success. Pre-orders allow consumers to guarantee IMMEDIATE DELIVERY ON RELEASE, manufacturers can gauge how much demand there will be and hence how large initial production runs should be, and sellers can be assured of minimum sales. Additionally, high pre-order rates can be used to generate publicity to further increase sales.

    Btw, I'm not trying to get out of shipping, just staying the facts.
    07-13-2012 10:23 PM
  5. Wildo6882's Avatar
    Or you can also suck it up and take the $25 in Google Play money plus the free Transformers movie. I'll gladly pay shipping for both of those.
    j510, Krasin and makeotapackage-j4 like this.
    07-13-2012 10:23 PM
  6. Maddog088's Avatar
    Companies were then given the idea to allow people to reserve their own personal copy, BEFORE THE RELEASE, which has been a huge success. Pre-orders allow consumers to guarantee IMMEDIATE DELIVERY ON RELEASE
    Was there an official release date announced? I never heard it.



    Sent from my Galaxy Nexus using Tapatalk 2
    j510 and Ry like this.
    07-13-2012 10:40 PM
  7. Drapetomania's Avatar
    Was there an official release date announced? I never heard it.



    Sent from my Galaxy Nexus using Tapatalk 2
    Today, as per Google. Duh.
    07-13-2012 10:48 PM
  8. 88 FLUX's Avatar
    Today, as per Google. Duh.
    07-13-2012 10:53 PM
  9. ack154's Avatar
    Definition of pre order:

    A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, BEFORE THE RELEASE, which has been a huge success. Pre-orders allow consumers to guarantee IMMEDIATE DELIVERY ON RELEASE, manufacturers can gauge how much demand there will be and hence how large initial production runs should be, and sellers can be assured of minimum sales. Additionally, high pre-order rates can be used to generate publicity to further increase sales.

    Btw, I'm not trying to get out of shipping, just staying the facts.
    That's not a definition of a pre-order. That's what you expect or believe a pre-order to be. A pre-order is nothing more than being able to reserve a device before it is available. If you inferred or assumed anything more, that's not Google's problem.
    07-13-2012 10:54 PM
  10. ucfgrad93's Avatar
    Really? You don't think you should have to pay shipping on something because someone else got one before you?

    Show me where it says in your pre-order that you'd have it before everyone else...

    For the love of pete...
    Agreed. Google said they would ship in 2-3 weeks and they are doing just that. Sorry, OP but Google doesn't owe you the shipping costs.
    07-13-2012 10:56 PM
  11. Maddog088's Avatar
    Today, as per Google. Duh.
    Sorry I haven't been keeping up on this. Meh I'll get when I get it, got an email from them saying it shipped. Not something I'm gonna get bent out of shape over.

    Sent from my Galaxy Nexus using Tapatalk 2
    makeotapackage-j4 likes this.
    07-13-2012 10:58 PM
  12. 88 FLUX's Avatar
    Before I say this, let me point out that it is not fact. But it is a logical possibility.

    Instead of complaining and saying "waaaah. I want a hand-out because GameStop customers got theirs before me", maybe you should be THANKING GameStop. Think about it. Google's promise upon initial pre-release date was that it would ship in two to three weeks. That time period has not passed yet and won't for another week. There was no obligation for Google to get the preorders shipped yet. However, has anyone considered that maybe them, ASUS, and the shipping carriers busted their asses to get them out the door today because of this? GameStop most likely went against the official release date obligation so instead of waiting for all vendors and outlets to align on a proper release, they may have just called in the troops to get us our devices a week earlier than we would have if GameStop had not started selling them today.

    Think about that before complaining. We could have still been waiting for another week with no wrongdoing being done by Google if GameStop (and other retailers) hadn't caused all of this ruckus.
    ack154 and makeotapackage-j4 like this.
    07-13-2012 11:00 PM
  13. Lugnutted's Avatar
    I actually sent this into their order inquiries/help center.


    I was very happy to hear that the Nexus 7 was available for purchase in stores today. However, I was also very frustrated by the fact that I placed a preorder with the Google Play store, but it did not arrive on the day of release.

    As part of my preorder purchase, I was charged $13.99 for shipping and handling. I would have no complaints about this charge, if my order had arrived on the release date. I would have seen this as a convenience payment because I would not have to go out to a store to pick up my product. However, it now seems like the shipping charge has become a premium payment on my preorder, that serves no purpose as I am receiving my product after people who placed orders through a 3rd party and were not charged shipping and handling fees.

    This has placed a somewhat sour taste in my mouth. I believe that Google makes a better profit when they sell their products directly through their online store instead of through 3rd party retailers. However, I don't know if I would ever place another hardware order through Google, or recommend that any of my friends or family place orders, unless something was done to compensate for my extra waiting time. I would have gladly ordered through a retailer like Gamestop and gone to their store today if I knew that I would be able to pick up my Nexus 7 days before my preorder through the Google Play store would arrive at my house.

    As such, I would like my shipping and handling fee of $13.99 refunded or credited to my Google Play store account. That would go a long way towards fixing the problem of the delayed shipping.

    Thank you in advance for your response.
    droidnutt1130 likes this.
    07-13-2012 11:37 PM
  14. keithz's Avatar
    $13.99? I paid $19+tax = $21.47.

    This an 8% tax for ordering from the Play Store. If I get Staples tomorrow, Google can eat it.
    07-13-2012 11:52 PM
  15. crackberrytraitor's Avatar
    Or you can also suck it up and take the $25 in Google Play money plus the free Transformers movie. I'll gladly pay shipping for both of those.
    It seems all the versions come with that, not just the Google Play versions.

    And to the people going on about how TOTALLY INSANE it is to assume that if you preorder a device, that you should expect to get if before, or at least the same day as an average Joe walking into a brick and mortar, really guys? I'm not really fussy about it, it'll be here on Monday, but you guys are like used car salesmen trying to argue the merits of an obviously crappy car. You can try to talk around it all you want, but everybody knows what a friggin preorder is, it means you get it the day it comes out, before everybody who didn't preorder. If preorder meant you pay more to get a product days after everyone else, nobody would preorder things. Stop being silly.

    That being said, people are raising ENTIRELY too much fuss about this. It was a minor blunder, not unexpected with their first release. If you really care about Google, you wouldn't be throwing a fit and demanding your shipping back on something that Google is already taking a loss on. Just be glad Apple didn't get an injunction on it or something. All this hullabaloo will just give the press something to whine about, which will inevitably include comparisons to how Apple has never done something like this, which equals more people regarding Google as an inferior company.
    Travalar and nwr2339 like this.
    07-14-2012 12:18 AM
  16. Ravynmagi's Avatar
    I'm holding my nerd rage in. It's always so embarrassing to read your own nerd rage posts later when you've cooled off.

    But I fully endorse other upset Google Play customers to totally nerd rage. Squeaky wheels get the oil and perhaps we'll get some additional Play credits or something out of it. They definitely won't be refunding shipping costs though.

    Rage on my brothers and sisters (do girls nerd rage?)!
    07-14-2012 12:49 AM
  17. itssimplyjeff1's Avatar
    It seems all the versions come with that, not just the Google Play versions.

    And to the people going on about how TOTALLY INSANE it is to assume that if you preorder a device, that you should expect to get if before, or at least the same day as an average Joe walking into a brick and mortar, really guys? I'm not really fussy about it, it'll be here on Monday, but you guys are like used car salesmen trying to argue the merits of an obviously crappy car. You can try to talk around it all you want, but everybody knows what a friggin preorder is, it means you get it the day it comes out, before everybody who didn't preorder. If preorder meant you pay more to get a product days after everyone else, nobody would preorder things. Stop being silly.

    That being said, people are raising ENTIRELY too much fuss about this. It was a minor blunder, not unexpected with their first release. If you really care about Google, you wouldn't be throwing a fit and demanding your shipping back on something that Google is already taking a loss on. Just be glad Apple didn't get an injunction on it or something. All this hullabaloo will just give the press something to about, which will inevitably include comparisons to how Apple has never done something like this, which equals more people regarding Google as an inferior company.
    ....Why is everyone acting like Gamestop's weren't preorders? They were. They got fulfilled first because the shipping is completely different. Get over it.
    07-14-2012 01:12 AM
  18. crackberrytraitor's Avatar
    ....Why is everyone acting like Gamestop's weren't preorders? They were. They got fulfilled first because the shipping is completely different. Get over it.
    I am over it, my device will be here on Monday don't have a care in the world. Maybe you should have read my post, I don't approve of the heavy whiners, I think it will only create bad press for Google, which is not something any of us want. And I was not referring to Gamestop pre-orders anyway, rather the locations selling to those without preorders, like Wal-Mart and Staples in the U.S. and others in Canada. The only people I was disagreeing with were those who seem to believe pre-order doesn't mean getting something the day it comes out, before people without pre-orders, which is just silly since we all know that's the whole point of a pre-order. You seem rather uninformed.
    07-14-2012 01:22 AM
  19. Jedi Neo's Avatar
    Sorry I don't agree with your definition of a preorder. A preorder means you reserve a copy of said item. You did not order an ADVANCED copy & was not promised one.

    Where does it state Friday 13 2012 was the official release day? Yes multiple stores sold them today. Multiple people also do 80+ on the freeway, does that mean 80 is the new speed limit?

    google play disclosed S&H fees up front with a shipping time frame of 2-3 weeks. These were the terms & you agreed to them. End of story.

    Some how ordering from GS makes one a less "loyal" customer because they did not agree to the preorder terms set forth by the play store. This I do not understand. some places released this product with or without consent of google. It happened, time to move on. You are still getting your preorder, just not as fast as you expected.



    Sent from my SPH-D710 using Android Central Forums
    07-14-2012 01:22 AM
  20. Ravynmagi's Avatar
    ....Why is everyone acting like Gamestop's weren't preorders? They were. They got fulfilled first because the shipping is completely different. Get over it.
    I agree people pre-ordered at Gamestop too. But I think it's reasonable for people that pre-ordered at Google Play during Google I/O on the 27th, before Gamestop even offered pre-orders, to be less than happy with the situation that their orders hadn't even shipped by the time Gamestop customers were picking their's up.

    Something didn't quite go right here.

    PS. And it's not just Gamestop, but Sams Club and Adorama too.
    07-14-2012 01:26 AM
  21. crackberrytraitor's Avatar
    Sorry I don't agree with your definition of a preorder. A preorder means you reserve a copy of said item. You did not order an ADVANCED copy & was not promised one.

    These were the terms & you agreed to them. End of story. google play disclosed a shipping time frame of 2-3 weeks.

    You are still getting your preorder, just not as fast as you expected.



    Sent from my SPH-D710 using Android Central Forums
    Wasn't expecting an advanced copy. I didn't even expect it to ship this early in the month. What I was expecting was a copy on launch day. Pretty sure your opinion on what a pre-order is doesn't match up with the general consensus. People don't preorder something to get it days after launch at a higher price. That's just silly and you know it.

    Guy 1: "Here's the PC you ordered."
    Guy 2: "Hey, this isn't a PC it's a basic 8-button calculator! A PC is a machine that runs an OS and can check the internet and stuff."
    Guy 1: "Sorry I don't agree with your definition of a PC. A PC is a personal computer. It computes numeric equations. These were the terms & you agreed to them. End of story. You're still getting your PC, just not the kind you expected."
    Guy 2:"Wait, what?"
    keithz and bdelio like this.
    07-14-2012 02:10 AM
  22. Drapetomania's Avatar
    Sorry I don't agree with your definition of a preorder. A preorder means you reserve a copy of said item. You did not order an ADVANCED copy & was not promised one.

    Where does it state Friday 13 2012 was the official release day? Yes multiple stores sold them today. Multiple people also do 80+ on the freeway, does that mean 80 is the new speed limit?

    google play disclosed S&H fees up front with a shipping time frame of 2-3 weeks. These were the terms & you agreed to them. End of story.

    Some how ordering from GS makes one a less "loyal" customer because they did not agree to the preorder terms set forth by the play store. This I do not understand. some places released this product with or without consent of google. It happened, time to move on. You are still getting your preorder, just not as fast as you expected.



    Sent from my SPH-D710 using Android Central Forums
    Why would anyone reserve a copy when you can just go buy it in stores? Turns out it's not reserved for us since we are just getting it as it's available after launch. That's really what's happening. Launch has come and gone and they are still shipping them while they are out in stores.

    You either pre-order to get it the first day, or you don't and get it a few days later or so.

    The fact that so many people are pissed off--at this launch, in particular--shows that people have certain expectations about pre-orders. I wouldn't expect a fanboy such as yourself to really grasp how Google is in the wrong here, though.


    Everyone would have pre-ordered at GameStop had they known what was going to happen, but Google strangely didn't say a word and banked on the fact that people would assume a pre-order is a pre-order.
    keithz, mrjoshw and Lugnutted like this.
    07-14-2012 02:30 AM
  23. Jedi Neo's Avatar
    Wasn't expecting an advanced copy. I didn't even expect it to ship this early in the month. What I was expecting was a copy on launch day. Pretty sure your opinion on what a pre-order is doesn't match up with the general consensus. People don't preorder something to get it days after launch at a higher price. That's just silly and you know it.

    Guy 1: "Here's the PC you ordered."
    Guy 2: "Hey, this isn't a PC it's a basic 8-button calculator! A PC is a machine that runs an OS and can check the internet and stuff."
    Guy 1: "Sorry I don't agree with your definition of a PC. A PC is a personal computer. It computes numeric equations. These were the terms & you agreed to them. End of story. You're still getting your PC, just not the kind you expected."
    Guy 2:"Wait, what?"
    Price is not relevant. S&H with a 2-3 week window was stated upfront. It was not hidden. you preordered under those conditions.

    Once again when wa 7/13/12 the official launch day? Here in CA none of the GS or Sams in my area and others are releasing them, preorder or walk in.

    your example does not apply. They are not sending you a playbook when a N7 was ordered. The item order is what is be delivered just not as fast one expected.

    Sent from my SPH-D710 using Android Central Forums
    07-14-2012 02:33 AM
  24. crackberrytraitor's Avatar
    Price is not relevant. S&H with a 2-3 week window was stated upfront. It was not hidden. you preordered under those conditions.

    Once again when wa 7/13/12 the official launch day? Here in CA none of the GS or Sams in my area and others are releasing them, preorder or walk in.

    your example does not apply. They are not sending you a playbook when a N7 was ordered. The item order is what is be delivered just not as fast one expected.

    Sent from my SPH-D710 using Android Central Forums
    Staples execs have said they called Google and were given the go ahead. That means the launch was intended. My example applies totally. People who pre-ordered were disappointed because while technically anything that is ordered before a launch is a preorder, everybody knows a pre-order means that you get you item on launch day before people who didn't preorder. Just like somebody who gets a calculator when they order a PC is disappointed because while technically it's a PC, everybody knows a PC is something that runs an OS and can surf the web and such. Maybe you should learn how a metaphor works.
    07-14-2012 02:56 AM
  25. quinnsdaddy11's Avatar
    Or you can also suck it up and take the $25 in Google Play money plus the free Transformers movie. I'll gladly pay shipping for both of those.
    I wish they would give us the $25 credit and let us pick our own movie. Because I am not a 5 yr old child who thinks lifeless gray hunks on metal fighting is any fun.
    07-14-2012 03:57 AM
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