I came home all stoked to play with my Nexus 7 that UPS had left, but the moment I powered it up and saw this:
...my heart sank. Image burn-in, a bright gray glow all over everything, total epic fail. It's hard to see in the cell phone snapshot, but here how the same photo I took looks on my color-calibrated monitor and on the N7:
While I waited on hold with Google Play's auto-callback, after 20 minutes I noticed the screen was looking MUCH better. No haze, saturated colors; I fired up Transformers 3 and it looked good. Downloaded a comic book and that looked good. Weird. Did it just need to warm up? (I'm old enough to remember such concepts.) Any hopes that was the case when the screen timed out and the moment I turned it back on, I could see it was jacked up as before.
After over 45 minutes on hold, I got a guy who sounded harried and said they'd been getting a LOT of calls about this and he asked me to hold. He came back after a couple of minutes and asked if the CSSN number of the box's label ended in "1617." Mine did and he told me that someone from Google would have to contact me to arrange a replacement and it may be a couple of days - probably the end of the week. Lovely.
I don't know if this CSSN # is a batch number indicating the have a bad bunch of screens or whether they were verifying that I was calling about the one on my account, but that's my story. Anyone else got a screen issue tale to tell?
...my heart sank. Image burn-in, a bright gray glow all over everything, total epic fail. It's hard to see in the cell phone snapshot, but here how the same photo I took looks on my color-calibrated monitor and on the N7:
While I waited on hold with Google Play's auto-callback, after 20 minutes I noticed the screen was looking MUCH better. No haze, saturated colors; I fired up Transformers 3 and it looked good. Downloaded a comic book and that looked good. Weird. Did it just need to warm up? (I'm old enough to remember such concepts.) Any hopes that was the case when the screen timed out and the moment I turned it back on, I could see it was jacked up as before.
After over 45 minutes on hold, I got a guy who sounded harried and said they'd been getting a LOT of calls about this and he asked me to hold. He came back after a couple of minutes and asked if the CSSN number of the box's label ended in "1617." Mine did and he told me that someone from Google would have to contact me to arrange a replacement and it may be a couple of days - probably the end of the week. Lovely.
I don't know if this CSSN # is a batch number indicating the have a bad bunch of screens or whether they were verifying that I was calling about the one on my account, but that's my story. Anyone else got a screen issue tale to tell?